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  5. Björn Hinrichs

Björn Hinrichs

Head of Training & Consulting

Rating

4.9 out of 5 stars

Certified SERVIEW Trainer Björn Hinrichs

Unfortunately, the rocket crashed! October 9, 2025

By Dennis Gutekunst
(Tübingen University Hospital)

Hello, everyone, Our group had a very interesting, educational, and fun Apollo 13 simulation with Mr. Hinrichs, With his dedication, sense of humor, and expertise, he taught us a lot and helped us build a “rocket.” Thank you so much for everything we learned and for all the fun we had together as a group! Best regards from Tübingen!

I highly recommend it October 9, 2025

By Thineaga Sivanesan
(University Hospital of Tübingen)

The trainer, Björn, led the Apollo 13 simulation with great dedication and a good sense of humor. He took his role very seriously, which made the simulation come alive and feel authentic. The exercise was not only fun but also provided valuable insights into how effective service management and rapid incident resolution work in practice. An extremely knowledgeable and entertaining trainer—highly recommended!

Cool Training Session December 21, 2024

By Thomas Haas
(Hengeler Mueller)

He knew just how to bring dry course material to life in our minds! Thank you for that.

Great training session! November 19, 2024

By Mike Lange
(Mainova AG)

Thrilling and exciting! And I learned so much! It was a lot of fun. Thanks again!

Top Coaches October 10, 2024

By Unknown
(enercity)

Mr. Hinrichs was able to present what is actually a very dry topic in a very relaxed and humorous way, while still doing so competently and clearly!

Learned a lot October 10, 2024

By Unknown
(GIZ)

A very engaging, impactful, and—for me—informative training session. There were many clear examples that brought the theory to life and made it easy to understand. Thank you!

Feedback October 10, 2024

By Unknown

An interesting training session with many helpful examples, explained in a way that's easy to understand. I plan to take more modules.

ITSM Experience May 16, 2024

By Unknown
(Panasonic)

Thank you very much, it was very interesting to explore the theoretical concepts. I will definitely recommend the simulations to my colleagues.

ITIL Training with Real-World Application October 31, 2023

By Frank Borowski
(T-Systems International GmbH)

Finally, a practical, compact course that explains five key ITIL 4 practices very well. The course was perfectly planned, and the materials were comprehensive and useful. The trainer, Björn Hinrichs, was personable and extremely knowledgeable, which made the training a lot of fun. Criticism: The only thing missing from the training was the Practice Guides themselves (likely due to licensing restrictions from PeopleCert). However, using the voucher, we were able to access them online through PeopleCert afterward. The download there is also limited to two pages.

So well-known, and yet so misunderstood March 29, 2023

By Unknown
(STi - G.Stabernack GmbH)

Actually, when it comes to “Apollo 13,” everyone knows what it’s about (at least those born before 1980). And we all knew how ITIL works, at least the strict version. Reorganizing ourselves while dealing with a problematic situation, trying out new structures, and rethinking hierarchies—that was new and worked very well. The trainer was also great—not just a “game master.” The training was very informative, even beyond ITIL. I’d gladly take part in it again anytime.

Practical Team Training March 28, 2023

By Unknown
(STI Group)

A great simulation that also served as an excellent team-building exercise. A fantastic trainer who guided us through the day in a pleasant way.

Thank you July 6, 2022

By Unknown
(Allianz Technology)

Björn was a very active trainer; I appreciated all the insights he shared and the examples that helped us master the training. I loved the new whiteboard in the training room and the amenities it offered. I look forward to attending another ITIL training course with Serview.

Everything's great July 4, 2022

By Unknown
(Msg Services)

A unique experience: learning through play

Great training! June 26, 2022

By Unknown
(Continental Automotive GmbH)

Our trainer is very experienced and provided good examples to help us easily understand the concepts. The facilities—including, but not limited to, the training rooms, restrooms, dining area, and recreational area—are also very nice and very cool. May I just ask that you ensure the accuracy of the materials? For example, the page numbers on the OneNote slides should match those in the book; there are several typographical errors, and the definitions of some terms have been mixed up.

Mark Keicher June 23, 2022

By Unknown
(Rheinmetall IT Solutions GmbH)

This was my eighth time attending a training session there, and the whole package still impresses me!

Together, Agile, Successful May 18, 2022

By Unknown
(VR Smart Finanz Bank GmbH)

Sharing insights, learning, and experiencing things together does more than just foster group dynamics. It quickly became clear how important coordination, communication, and a strong commitment to problem-solving are when working together—especially under time pressure.

Great Online Training May 3, 2022

By Alexandra Lüftner
(BARMER)

The instructor did a great job of presenting the material online. The entire training course was presented in a very clear and easy-to-understand manner. The accompanying materials are very well organized.

Very good January 28, 2022

By Thorsten Graf
(Mainova AG)

Mr. Hinrichs is really good—especially his sense of humor and the ways he relates the material to everyday life are great.

DevOps Seminar December 1, 2021

By Hendrik

The training was easy to understand and well-organized. The instructor was very friendly, and there were plenty of examples. The only reason I deducted a star was for time management—the training got a bit too hectic toward the end, and I would have preferred less lecture-style instruction.

DevOps Seminar December 1, 2021

By Hendrik

The training was easy to understand and well-organized. The instructor was very friendly, and there were plenty of examples. The only reason I deducted a star was for time management—the training got a bit too hectic toward the end, and I would have preferred less lecture-style instruction.

really good November 30, 2021

By Unknown
(Dataport)

We had two great days with Björn. It was informative, interesting, and interactive—thanks to him and my colleagues—and we gained a good, in-depth understanding and were able to learn about and understand the differences. We’d be happy to do it again anytime, and explore other topics as well.

Good Workout / Bad Translation October 22, 2021

By Martin Kirsch
(Continental AAG)

This is the third time I've taken part in the online live training. Previously, the training sessions were conducted in German with English materials. This time, the materials were also in German. Some of the translations were still poor, which caused some confusion. However, the trainer always handled this well by explaining the terminology, correcting it, or reading it aloud in English. In the future, I would improve the translation or, alternatively, send out the workbook in both languages.

Great Workout October 8, 2021

By Unknown
(VHV Group)

Thank you so much for the great training and the little surprises!!! Stay just the way you are!!!

Great Workout October 8, 2021

By Unknown
(VHV Group)

Thank you so much for the great training and the little surprises!!! Stay just the way you are!!!

Great Training Session September 7, 2021

By Unknown

A really great training course on ITIL v3. I'm new to ITIL, and I was really impressed with how well our instructor explained the material.

Top Performance September 3, 2021

By Unknown
(BWI GmbH)

Thank you very much

Okay, but there's still room for improvement May 16, 2021

By Guido Otto
(Coherent)

First of all: I passed the exam today, one week after the training ended, after doing some follow-up work and review. So, the training was generally successful. My impression of the training was that they tried to move a classroom-based course online. Given the pandemic, that was certainly a good decision in principle. But I felt that the concept didn’t quite work. The platform (GoTo Meeting/Training) offers only the basics and lacks additional features like live polls for short quizzes or the ability to hide the background. Not essential, but a shame. I would have liked to see some practice questions between the modules—or more than the two standard sample exams. So I purchased the ITIL 4 Transition exam prep questions on Udemy and worked through them—they were in English, of course, but I felt they helped during the exam. The training material was okay, but reviewing individual topics afterward was a bit difficult. Especially since you can’t merge the PDF documents (to, for example, search across them for keywords)—a single combined document would have been better for me… or at least the option to easily merge the PDFs. I would have found a workbook including pre-filled slides and images helpful. Because of the online format, it wasn’t always easy to write everything down in the workbook. So in the end, you’re left with an incompletely filled-out workbook, completed handout slides, and possibly additional notes, and you have to figure out how to put it all together. A document containing all the information for follow-up work would have been helpful.... Especially since there aren’t any German books on the subject yet. The training material seemed unfinished or in the beta stage in some places (translation/terminology was a bit off). Björn managed to create a pleasant and relaxed atmosphere, enriched by real-life experiences..... very helpful, but sometimes he got lost in them and it became too rambling for my taste. Tip for the online training format: Since the exam usually doesn’t take place immediately after the training, I would have liked a practice exam with “real” questions (i.e., NOT the ones from the sample exams—anyone can work through those on their own).... Maybe you’ve received a question or two from graduates. The whole thing as an open discussion: The instructor poses a question and presents the answers, gives the students a moment to think, and then discusses the correct and incorrect solutions (explaining why they’re right or wrong). If you’d like more feedback, feel free to contact me by phone or via Microsoft Teams. guido.otto@coherent.com, 06071-968488

Great ITIL V3 SO Training February 16, 2021

By Unknown
(BITBW)

The instructor was very knowledgeable and used many clear examples to explain the rather challenging course material. He was very friendly and accommodating—I’d be happy to take future courses with him. Thank you very much for all the tips.

grazia 03.02.2021

By Unknown

Bjorn is an excellent communicator. He kept me engaged, even though I don't have a technical background. The organization and course materials were also very good. I will definitely recommend your course.

Intensive & Practical January 19, 2021

By Enrico Kucher
(Bauer Media Group)

Despite the virtual nature of the training room, Björn—with the help of the tried-and-true workbook and the (virtual) flip charts—managed to present the topic in an engaging and interesting way, enriching it with examples from his own professional experience and also giving the participants plenty of opportunity for questions and discussion. Thank you, and see you next time.

This is less of a review and more of a thank-you. January 18, 2021

By Radu Gheorghiu
(GFN GmbH)

A highly competent, empathetic trainer and a fascinating topic. Five productive days, by the end of which participants are sure to be passionate about the subject. The training content is well-structured and closely linked to real-world examples. Thank you very much for this valuable and personally enriching experience.

ITL 4 Foundation's somewhat drier texture is well presented December 9, 2020

By Unknown

The online training was well presented, and the rather dry subject matter of ITIL was made more accessible through clear examples. The instructor provided helpful tips (including for the exam) and addressed the participants’ questions.

Everything's great December 9, 2020

By Unknown
(KosIT Services GmbH)

- A very pleasant atmosphere for discussion - Always practical and clear examples - Very good explanations of the underlying concepts I would be happy to attend follow-up training sessions again

Perfect in terms of teaching methods and content. December 8, 2020

By Unknown
(FEV Europe GmbH)

It was a pleasant training session with a good instructor. Even though the topic is quite dry, he was able to convey the material well using concrete examples.

Very striking November 18, 2020

By Ingo Dumke
(EnBW)

It felt like real life. It really got to me.

SRE with Many Real-Life Examples November 2, 2020

By Thomas Pröpper
(Drägerwerk AG & Co. KGaA)

I really enjoyed the training. I had only heard about SRE secondhand and wanted to use the course to learn more about it. I was able to do just that. The instructor explained the topic very well and backed it up with many examples. Kudos to the instructor. Thanks to Serview for offering this course.

Implementation and Knowledge Transfer October 16, 2020

By Jens Winkler

A wealth of information and broad knowledge shared by an expert in a pleasant atmosphere.

Everything just fell into place September 20, 2020

By Wolfgang Balz
(Itebo GmbH)

The instructor managed to keep us engaged throughout the entire training session—not a moment of boredom. It was also very refreshing to attend a training course that was conducted entirely in person (without a projector, etc.). By the way, the training location in Hamburg was great, too. The food and support were top-notch—that says it all. Just sign up and experience it for yourself.

Expertise September 18, 2020

By Jens Winkler
(BWI)

A knowledgeable trainer who also knows how to create a relaxed atmosphere

Excellent teaching with practical relevance September 7, 2020

By Unknown
(BWI GmbH)

I am absolutely thrilled with the trainer's practical approach to teaching. It remains engaging and varied throughout. This ensures that the material is retained long-term. It was a great week in Hamburg! I've already signed up for the next course at SERVIEW.

ITIL 4 Managing Professional Compact (CDS & DPI) September 6, 2020

By Kathrin Anacker

Five entertaining, extremely informative, and therefore intensive days. Top-notch trainers. Be sure to keep the English training materials. Suggestions for improvement: - Make the training materials (workbook and practice exercises) available to participants 4 weeks IN ADVANCE - Color-coded practice exercises—especially important in the SVS model for readability - Alternatively, make the color PDF versions of the workbook and practice exercises available 4 weeks in advance so that participants can choose to print them in color beforehand - Require at least 2 participants even for guaranteed sessions, as discussion during the development of the charts in the workbook and the sample exam questions is a key component of the training - Go over exam questions during the course as part of preparation - Workbook -- Include references in the workbook to the sections of the original ITIL book / Practitioner Guidance -- Workbook Glossary of Terms: alphabetical, possibly with page references -- Workbook: Make the “How to Use this Workbook” section generally applicable and place it immediately after “About SERVIEW” -- Workbook: In “How to Use this Workbook,” “Sample Questions” can be removed, as it is no longer used -- Workbook: Place “Provide Feedback” immediately after “How to Use This Workbook” -- Workbook: Move “Keep in Contact” to the back cover instead of a separate page at the end of the workbook -- Workbook: Ensure consistency in titles and the progress bar -- Workbook: Use headings only once (do not repeat them on the even-numbered page) -- Workbook: Consider using an additional level of heading structure instead of headings in all capital letters -- Workbook: Make better use of page space, especially at the top, to avoid page breaks and consequently nearly blank pages - Practices: Add a table of contents and, if necessary, a progress bar

Excellent session, very knowledgeable instructor September 4, 2020

By Jens Winkler
(BWI)

The training session was very well conducted, and the trainer was very knowledgeable.

Razvan Ghizdavescu May 3, 2020

By Razvan Ghizdavescu
(Hyundai Autoever)

My first virtual training session was a truly successful alternative to a traditional one, so I'd like to thank our instructor for that!

A very engaging training session on topics that are actually rather dry, with plenty of practical examples February 6, 2020

By Unknown
(Südzucker AG)

The two-day training session was conducted in a very lively manner. The trainer presented numerous real-world examples, making the training very interesting, humorous, and easy to understand. Unfortunately, on the evening of the first day of training, there was little or no time to prepare for the certification exam, which was scheduled for the second day.

ITIL V4 Foundation February 4, 2020

By Kai Fischer
(Südzucker)

Thank you very much for the great training. Kudos to our instructor!

A very nice take on a rather dry topic January 31, 2020

By Unknown
(Südzucker AG)

The instructor managed to present what is actually a rather dry topic in a lively and easy-to-understand way. The interactive presentation style “forces” you to participate and pay attention, which naturally has a positive effect on learning outcomes. In addition, the material was frequently livened up with short anecdotes and the occasional joke. Highly recommended!

A very authentic seminar January 14, 2020

By Knut
(Toll Collect GmbH)

Thank you very much for the very authentic and very informative seminar.

Very good December 17, 2019

By Christian Lücke

A concise training session, very well presented and supplemented with the trainer’s real-world project experience. Questions were always addressed in detail and answered using practical examples.

Very good December 17, 2019

By Christian Lücke

A concise training session, very well presented and supplemented with the trainer’s real-world project experience. Questions were always addressed in detail and answered using practical examples.

Review November 29, 2019

By Andreas Badur

Good training; however, due to the many questions and the resulting discussions—which included high-quality answers—there were some time constraints.

DevOps Foundation November 18, 2019

By Unknown
(EnBW)

A very interesting training session with highly competent instructors

It's a sign of mediocrity... November 7, 2019

By Unknown
(FARO)

....only mediocre praise. (Benjamin Franklin) As always, the service was top-notch... Highly motivated trainers Great content and materials Excellent atmosphere in Bad Homburg Thank you very much for the varied training session with great conversations and a wonderful group. Best regards, Alexander Richter

Exciting Training & a Great Coach October 18, 2019

By Ghassan Salman
(RSU Rating Service Unit GmbH & Co. KG)

The DevOps Foundation course was very interesting, but three days would definitely have been enough. The DevOps Leader course was very good and full of interesting information. The course materials (just PowerPoint slides) could have been better or more comprehensive, but they’re provided by the DevOps Institute. Many thanks to the trainer, Björn Hinrichs. He compiled the information to the best of his knowledge and belief; you can tell that he truly enjoys his work and loves sharing his knowledge. I highly recommend the “Simply DevOps” course at SERVIEW. Thanks again—I’d be happy to attend again. Ghassan Salman

An engaging training session with plenty of relevant content and additional information October 18, 2019

By Jörg Schnittger

I found the DevOps Foundation and Leader training courses to be very informative and comprehensive. They were also engaging, and the instructor was knowledgeable and provided a lot of additional information. Room for improvement: The quality and pedagogical design of the DOI materials for the Leader course do not yet match those of the Foundation course. Thank you for the great training.

Review October 15, 2019

From -

- The instructor was very clear and easy to understand - Very nice and friendly demeanor - The workbook approach was very good - A lot of information in a short time; the 1-hour introduction took up a lot of time - Sometimes it wasn't clear what was relevant (for the exam) - Practical experience would have been interesting

A slightly different—but effective—way to structure a training session October 15, 2019

By Unknown
(Bundesdruckerei GmbH)

Together with two other colleagues, I had the pleasure of taking Björn’s “DevOps Foundation” course. After our initial attempts within our company to introduce and implement DevOps in projects—and realizing that everyone had a slightly different (or no) understanding of it—we wanted a comprehensive introduction to the topic of DevOps, covering its core concepts, tools, methodologies, and more. This need was largely met. Björn’s manner and presentation style were truly very pleasant. He also frequently incorporated real-world experiences into his teaching. I thought the idea of making the course a bit “more relaxed” or “different” with the help of the workbook was a good one. That way, you’re not staring at PowerPoint slides for 8 hours a day and forgetting to turn the pages. Filling in the blank spaces encouraged active participation. However, there’s one thing I’d improve in this regard: very often, the text to be filled in was simply on the left-hand page or the opposite page… In my opinion, it would make sense to either remove these texts entirely from the workbook or simply move them to one of the following pages. The topic of “Automation and Tools” was, due to my personal interests, a bit too brief. However, this didn’t detract much from the overall impression. Overall, it was two very interesting, informative, and exciting days.

Informative and interesting October 2, 2019

By Unknown
(BITMARCK Technik)

A good example that shows everyone that it's not enough to just have the necessary knowledge—you also have to put it into practice.

TippTopp September 23, 2019

By Unknown
(BITMARCK)

Super interessantes und spannendes Planspiel mit wirklich hohem Praxisnutzen.

Excellent training August 20, 2019

By Alfred Steimer
(iWelt AG)

The DevOps Leader Seminar is an excellent way to build on the DevOps Foundation training. The content was presented in a very knowledgeable and engaging way. The location and meals were excellent. Highly recommended. :)

Great Course August 13, 2019

By Unknown
(Toll Collect GmbH)

Björn led the seminar in a professional manner. He consistently addressed the participants’ questions and requests while keeping the course material and the schedule in mind. Drawing on his extensive practical experience, he made the seminar engaging; I enjoyed the two days and gained a lot of new knowledge.

ITIL in a Nutshell June 5, 2019

By Matthias H.
(BPOL)

Great instructor—explained the topic clearly and really took the participants' needs into account.

Great workout May 21, 2019

By Unknown
(Volkswagen Group IT Services)

The "DevOps Compact" training course at Serview, led by Mr. Hinrichs, was a complete success for me. My goal was to gain a solid overview of the topic, acquire the necessary tools to build a DevOps team within my organization, and, on top of that, pass both exams. All three goals were achieved; the training helped me advance tremendously. It’s certainly a lot of material to cover in one week, but in my opinion, focusing exclusively on this one topic for five days helps the information stick better than attending separate 2–3-day courses. However, you should have practical experience in one of the two areas (Operations or Development); otherwise, I imagine it would be very difficult. The instructor presented the material well and consistently brought it to life with examples (both positive and negative).

Learning and Understanding a Lot May 21, 2019

By Rolf Kerscher

Great instructors combined with good materials. That really makes a difference!

An intense and very good workout April 15, 2019

By Unknown

The DevOps Fundamentals training course was very intensive and informative. The instructor did an excellent job of conveying the material over the three days of the course. There were practical examples throughout, and questions were addressed very well. I would gladly take another course with this instructor anytime.

A very effective and entertaining course March 22, 2019

By Stephan Daniel
(E. H. Worlée & Co.)

The topic of ITIL always seemed very theoretical and dry to me. On the contrary: With the right instructor, it would be a very informative and entertaining course. Thank you very much for that!

Learned a lot again March 6, 2019

By Kaiser
(CHG Meridian)

Top Instructor Clear and easy-to-understand presentation The practical exercises are perfect for the learning process Highly recommended

Great training session with lots of insights and practical tips March 3, 2019

By Miriam Gögelein
(BITBW - IT Baden-Württemberg)

I really enjoyed the training, and it gave me lots of ideas for my daily work and my continued development as a leader. We had a very varied seminar, where the material was always presented clearly, with plenty of real-world examples. The great setting and the friendly group also—as always—contributed significantly to the success of the training.

Excellent trainer—content presented in a practical, real-world manner—course materials could be improved February 25, 2019

By Elke Brandl
(Financial IT Technology Services)

The training flew by—the content was presented very well, with numerous practical examples and thorough responses to participants’ questions. The handouts are not particularly well-suited for exam preparation—some organization and chapter headings would be helpful here—and some of the graphics would be more meaningful in color; it’s a shame that the PowerPoint slides shown weren’t made available. It takes some getting used to the wording of the German exam questions—they can be a bit difficult to understand at times. The training center and facilities were good. I’d be happy to attend again—see you at the next training session!

A Good Introduction to DevOps February 25, 2019

By Steven H.
(Arvato)

There was a lot of material to cover in a short amount of time, yet it was presented well and in an engaging way. It would be nice to have a bit more interaction—such as exercises—and less lecture-style instruction. The only serious criticism is the combination of English-language course materials with a German-language exam; that doesn’t really work and adds unnecessary complexity to exam preparation. All in all, the training did a good job of conveying the material, and the subsequent exam was manageable as a result. A good introduction to the topic of DevOps...

Top February 12, 2019

By Unknown
(Fujitsu)

Thank you very much

A very good introduction to the basics of DevOps December 20, 2018

By Markus H.

The instructor provides clear explanations using practical and illustrative examples. Highly recommended.

Very Competent Trainer December 4, 2018

By Unknown
(Kubus IT)

I participated in an in-house training course—ITIL Foundation. I highly recommend our trainer, Mr. Hinrichs, especially for his presentation style and his communicative manner. Although, in my opinion, the ITIL Foundation course covers a lot of material for just three days, it was always easy to follow the presentation, and practical examples were incorporated throughout. Kudos to Serview and to Mr. Hinrichs!!

Excellent training December 3, 2018

By Unknown

The training was very well structured and well supported by the training materials.

Excellent teaching December 3, 2018

By Jürgen Sommerer
(Kubus-IT)

I've rarely attended such a good, interesting course that covered somewhat theoretical material. The seminar was presented in a clear and engaging way with many real-world examples, without straying too far from the topic. I really liked how the material was presented using a flipchart and workbook.

A successful but exhausting week. 26.11.2018

By Unknown

The organization and the training room were excellent. So was the trainer. The material was presented well, though the days were quite packed.

The Perfect Blend of Theory and Practice November 26, 2018

By Unknown
(GOD mbH)

The material covered in the workbooks was almost always illustrated with concrete, real-world examples during the intensive course. This led to better learning outcomes, enabling participants to apply the material to their own work environments.

Very professional training November 23, 2018

By Unknown
(Federal Police)

The organization of the training, the facilities, and the catering provided by Servier during the training were exemplary. Björn H. has extensive expertise, which he explained very well using relevant real-world examples. Everything went perfectly! However, the training is very comprehensive and covers a great deal of material. Ten hours a day, followed by studying for the two exams, is quite a long time. This is, of course, due to the “compact” approach. In my opinion, however, it should be considered whether the scope of the individual modules could be reduced. In my view, this would lead not only to “passing” but also to a better “understanding”! Sincerely, Markus

A very good event October 29, 2018

By Peter Raffler
(kubus IT)

Hello, I was very satisfied with the event. Personally, I also prefer the book-based learning method to a PowerPoint presentation. As a participant, I would find it easier if the material were covered over four days instead of three. It’s not always easy to process or remember such a large amount of information so quickly.

DevOps Fundamentals September 26, 2018

By Hans-Dieter Rapp
(EnBW )

An entertaining and interesting training session with knowledgeable instructors. The only issue was that the German exam based on the English material—or rather, the translated exam questions—were largely unclear.

Intensive training with the usual high quality September 20, 2018

By Christian Lorenzen
(Designa Traffic Control Systems)

The training covers all relevant leadership topics and soft skills. It equips me with the leadership tools I need and helps me apply proven methods. As always, the training is excellent and follows the Serview methodology. Highly recommended

An engaging training session. A lot of material, September 7, 2018

By Unknown
(EnBW AG)

An interesting writing style, Good chapters, But there's a lot of material.

Bichel August 31, 2018

By Marco Bichel
(Mobil ISC GmbH)

Exams and materials in English are not ideal for the German market

Thank you very much for sharing your knowledge August 30, 2018

By Ali Reza S. Saidi
(Maple GmbH)

The seminar was excellent. Mr. Hinrichs presented the material in a very professional manner. He always used practical examples, and it was never boring. Thank you very much.

Bichel August 29, 2018

By Marco Bichel
(Mobil ISC GmbH)

Great training, great trainer

ITIL Essentials Explained in Plain Language! August 29, 2018

By Unknown
(AOK Nordost)

The training and the training materials were very well prepared and structured. The instructor presented the training content in a way that was easy to understand, very clear, and tailored to the audience. There was also plenty of humor. I particularly liked the approach of starting with examples from everyday life to introduce the subject matter. This ensured the introduction wasn’t too “IT-heavy,” and the fundamental concept behind the ITIL philosophy was very clear and easy for all participants to grasp. Since the participants’ practical experiences from their day-to-day work were repeatedly incorporated, the workshop was very interesting and engaging. Unfortunately, the time flew by far too quickly, as I felt there was a great deal of material to cover for a one-day workshop. Not least because of the need to take notes (completing the slides in the handout—undoubtedly a very good methodological approach!), it wasn’t always easy to immediately internalize the content mentally. In that regard, I would have liked the workshop to have been extended to two days to allow more time for working through the material together and for discussions of practical examples. Conclusion: A very successful event that leaves you wanting more and could certainly span two days. Thank you very much!

Great training session, exam with plenty of potential August 16, 2018

By Mathias Linsenmayer
(EnBW AG)

Mr. Hinrichs presented this broad topic with confidence and expertise. The book is a comprehensive compilation of the most important methods and aspects of DevOps.

DevOps explained very clearly July 8, 2018

By Unknown
(BITMARCK)

Björn did a great job again. He explained this topic very clearly to all of us and had an answer for every question. Despite the PowerPoint presentation and handouts being in English, he handled this challenge very well. Serview, keep up the good work.

Excellent instruction, just as expected from Serview 27.06.2018

By Rainer Woywod
(SHD System-Haus-Dresden GmbH)

Hello, - Methodological knowledge is presented in an entertaining way, with a focus on service quality - Very vivid, real-life examples to deepen understanding - Addressing participants’ attempts to adapt the methods to their own work - But also highlighting the limitations of the methods—for example, implementation requires commitment, and the right conditions are necessary - Overall, a very successful training course Thank you for that R. Woywod

It doesn't get any better than this June 26, 2018

By Unknown
(SHD System-Haus-Dresden GmbH)

I could list a hundred qualities, such as competent, friendly, customer-focused... The training provided me with tremendous value. The success—all participants passed the exam—speaks for itself. I also particularly appreciated the way it was organized (a pre-printed flip chart instead of PowerPoint). I’d gladly do it again!

What a great experience! June 22, 2018

By David Gerbert
(EnBW AG)

A productive day to learn about agility and DevOps practices, try them out in a hands-on setting, reflect on them both constructively and critically, and have a lot of fun as a team!

Very well presented—it was fun. June 18, 2018

By Unknown
(Heraeus)

Convey the content in a lighthearted, playful way and enable the group to gain insights on their own

Great Game June 18, 2018

By Unknown
(Heraeus Infosystems GmbH)

Thank you

Great Coach, Great Atmosphere, Great Game June 18, 2018

By Unknown
(Hannover Re SE)

Hello, I really enjoyed this day. The game showed how DevOps teams work together and are closely integrated. Initial organizational issues within the team were quickly resolved, which helped maximize the outcome. The trainer presented the topic very well. It was clear that the trainer was passionate about the subject. We had a lot of fun during the day and learned quite a bit :-) I highly recommend this workshop. Best regards, L. Gehrke

Phoenix Project June 11, 2018

By Unknown
(TecAlliance)

A really great and fun way to get a taste of DevOps—even if you don’t have much prior knowledge. Highly recommended.

An interesting training session, not least because of the instructor's entertaining way of presenting the facts. June 10, 2018

By Hanna Kleine
(Accenture)

I’ve heard mixed reviews about the training—generally along the lines of “boring but necessary.” I disagree; I didn’t find the training boring, and I was able to apply the content well to my project. The instructor’s engaging teaching style and the many examples were excellent. The most important concepts were always illustrated with examples. Another plus was the instructor’s excellent command of English—something you rarely find among non-native speakers.

Great Training Course (ITIL Foundation) June 1, 2018

By Matthijs van Dijk
(BOC Information Technologies Consulting GmbH)

Well-organized, excellent slides, and an engaging and entertaining presentation. Highly recommended!

ITIL Foundation with a very knowledgeable instructor May 30, 2018

By Eric K.
(BOC Germany)

Despite less-than-ideal external conditions, Mr. Hinrichs conducted the training over two days with a mix of in-depth expertise, interesting examples, and humorous anecdotes—and never gave the impression that, after 20 years and countless training sessions, he was getting bored. He was always ready to answer questions and kept the group engaged time and again with thought-provoking prompts. I’m happy to take a few of the examples and quotes with me personally. Highly recommended!

A fantastic seminar with wonderful learning outcomes May 25, 2018

By Dagmar Oberpichler-Hofmann
(Vodafone Kabel Deutschland GmbH)

A fantastic simulation—entertaining and incredibly realistic. It didn’t take long before we found ourselves face-to-face with an everyday situation—one we know all too well from our jobs—on a “small” scale. Communication, collaboration, structured approaches, and handling unplanned situations—all of these were required, and it was impressive to see the learning effects from round to round and to feel HOW quickly certain actions and measures take effect. We all quickly settled into our roles, and soon everyone was acting just as they truly are, receiving a wonderful mirror in which to reflect on themselves and their own actions. Strengths and weaknesses also became apparent quickly—but the team managed to act as a unit, benefiting from each individual’s strengths while cushioning weaknesses and effectively addressing them under the heading “lessons learned.” It was simply a wonderful demonstration of how important every tiny cog in the machine is for the whole system to function—not always smoothly, but ultimately successfully...... A seminar I highly recommend for both employees and management. The learning experience was immense, and I think every single participant took something away for themselves—whether in terms of communication, teamwork, motivation, or even self-reflection in specific situations. There are countless areas where a learning curve was evident. Thank you very much for this wonderful experience.

Cool stuff May 24, 2018

By Thomas Nenoff
(Vodafone)

I really enjoyed getting started in the world of DevOps

DevOps Fundamentals in Seeheim-Jugenheim May 23, 2018

By Dirk Unteutsch
(BITMARCK)

The DevOps Fundamentals training related to BMPK18 was a lot of fun. Everything was explained and translated very well and backed up with good examples. Only four stars because the course book was in English and it was still a PowerPoint presentation. I know that creating the workbook with a flip chart and the handouts takes time, but that’s part of what makes SERVIEW special. Keep up the good work—it’s always a pleasure to attend a training session with you.

DevOps Fundamentals May 16, 2018

By Unknown

The training was excellent, and Björn was a truly great instructor—it never got boring or “dry,” and he always backed up the theory with clear examples. I also really appreciated his broad knowledge of other topics that were touched upon in the context of the course material and questions... very professional—thank you very much! In terms of content, it provided a good overview of the topic and also did an excellent job of addressing the parallels and intersections with other practices and methods (ITIL, Scrum, …) The training materials were very good and comprehensive; however, I would have preferred them as color prints—graphics and images simply don’t come out as well or with the same level of detail in grayscale.

Great coach—I learned a lot April 25, 2018

By Unknown
(KPMG)

I learned a lot, and the discussions with the coach, as well as his preparation, were excellent.

Outstanding Training April 25, 2018

By Unknown
(KPMG AG)

Mr. Hinrichs illustrated this highly theoretical and dry topic extremely clearly using examples, thereby creating lasting value and leaving a very positive impression on me and my company. He presented the material in a sensational and professional manner, keeping things engaging and humorous. I would always be happy to work with Mr. Hinrichs again.

Good training without the usual PowerPoint madness April 25, 2018

By Unknown

Thank you for the excellent ITIL Foundation training. For a change, this was a training session without all the PowerPoint madness, which made the three days interactive. The content was well explained using flipcharts, illustrations, and diagrams, and the basic concept of ITIL was effectively conveyed. To illustrate the connections more clearly, it might be better to actually start with the strategy section.

A very good seminar! December 18, 2017

By Mathias Nousch

A very knowledgeable coach!

Very practical and easy to recognize December 18, 2017

By Thomas Stephan
(Heraeus)

The Phoenix Project serves as a daily mirror and needs no further explanation. It's also a lot of fun and sticks in your memory.

Expert Trainer Shares In-Depth Knowledge December 14, 2017

By Thomas Heidkamp
(direct services Gütersloh GmbH)

I can only thank this instructor for imparting in-depth knowledge on the topic of DevOps. A 3-day training course followed by a final exam. Grade: A+

A very comprehensive course that was presented excellently.... December 14, 2017

By Unknown

Despite the extensive scope of the material covered over three days, the trainer did an excellent job of presenting the topics.

DevOps Fundamentals + Simulation December 5, 2017

By Unknown
(Roche Diagnostics GmbH)

Mr. Hinrichs presented the theoretical and practical content of the training exceptionally well. Using real-life examples, he was able to convey the material very effectively. He was incredibly knowledgeable on the subject and was able to answer questions about it in great detail. Overall, I really enjoyed attending the training and successfully passing the exam. During the simulation, Mr. Hinrichs’ coaching was excellent, and he was able to guide the team in the right direction with small thought-provoking prompts. Thank you very much! I highly recommend this training and this trainer!

A very interesting and intense training session December 4, 2017

By Unknown
(Roche)

Trotz des sehr umfangreichen Trainingsinhalts gelang es Bjoern H. den Stoff verständlich und sehr engagiert zu vermitteln.

Coaching November 27, 2017

By Sascha Zumbusch

Since I was the only participant, it was more like a coaching session! The tips and advice were very helpful. I'll definitely do it again.

Three days well spent November 22, 2017

By Unknown
(gematik Gesellschaft für Telematikanwendungen der Gesundheitskarte mbH)

The professional training itself, the pleasant and friendly learning atmosphere, and—last but not least—the accommodations at serview were all thoroughly impressive. The course topics were presented in a lively, understandable, and practical way. The sheer volume of training content and materials was quite surprising. However, thanks to our trainer’s (Björn H.) excellent presentation and engaging teaching style, the 200-page script and over 300 slides quickly lost their intimidating edge, and it became clear that the DevOps culture at Serview is not only taught but also lived. Thank you very much for these three informative days!

Excellent In-House Training November 16, 2017

By Torsten Gresch
(Debeka)

There’s no better way to present the sometimes rather dry ITIL material: countless humorous examples from everyday IT work ensured that the four days were always entertaining and informative. During brief side discussions (e.g., during lunch breaks), we applied the knowledge we’d just learned to the current situation at our company. Serview comes highly recommended! :-)

A Good Working Relationship with the Coach October 16, 2017

By Andreas Supper
(BENTELER International AG)

I was very impressed with the trainer’s approach. The training was very well thought out and well-structured. It wasn’t your typical ITIL training course with lectures; instead, it was really fun to work with the trainer to arrive at the results. I’ll be happy to recommend the course Thank you very much for the training

A very worthwhile workshop that provided plenty of inspiration for new methods October 12, 2017

By Unknown

The topic is covered thoroughly. No prior knowledge is required to attend the workshop. The instructor, Björn H., is passionate about the topic and conveys that enthusiasm to the participants.

Insightful Training October 10, 2017

By Benjamin Kittlaus
(Voith DS)

Björn was a great trainer and did an excellent job of explaining the training topics.

DevOps October 9, 2017

By Maik Ellerbrock
(Voith Digital Solution GmbH)

Great training session—very helpful. Thanks!

Phoenix Project September 29, 2017

By Michael von Heinemann
(Vodafone)

A very interesting training session, relevant to practical work, and delivered in a very engaging way

Awarded September 29, 2017

By Ralf Uthmann
(Vodafone DE)

A very good training course on Agile and DevOps—I'm impressed. You couldn't present this material in a more engaging way. I'll definitely try to organize this training for my leadership team and my business partners.

An excellent overview of the new "DevOps" trend September 21, 2017

By Unknown
(A.D.C. Automotive Distance Control Systems GmbH)

The 3-day DevOps Fundamentals training course provided an excellent and solid foundation for the emerging topic of "DevOps." With the help of detailed handouts, the core principles and goals of DevOps were explained very clearly. The only thing that was a bit confusing was the switch between languages (training materials in English, exam questions in German), which should be improved. The trainer brought this relatively new topic to life and presented it to the participants using many practical examples. Keep up the good work.

Great training session with lots of practical tips September 11, 2017

By Jens Reineke
(ORBIT Gesellschaft für Applikations- und Informationssysteme mbH)

The training was very intensive. The material was presented exceptionally well. There were many real-world examples. The discussions that took place were always very productive, as they helped lighten the mood and immediately provided a connection to real-world applications. The trainer has an excellent teaching style and was always in complete control. That’s quite a challenge with in-house training. Thank you very much for teaching this complex new material and helping us prepare for the exam at the same time. Thank you, Jens

I learned a lot while having fun—I definitely recommend it August 14, 2017

By Unknown
(Bank of Scotland)

The DevOps Foundation training course with Björn H. was clear and engaging, featuring many humorous examples and some important food for thought. The course materials were excellent—I’ll be referring back to them from time to time in the future to look things up. I gained a lot of inspiration on how to do things better and where to start. Thank you very much for these two informative days.

A Successful Training Session July 21, 2017

By Unknown
(Ernst & Young GmbH)

Drawing on his many years of experience as a consultant, the trainer knew how to use well-chosen examples to break down the level of abstraction and make the material tangible. A successful blend of theory and practice. I’d gladly do it again.

Competent trainer with practical knowledge July 16, 2017

By Unknown

A very engaging training session led by a knowledgeable instructor with practical experience. It's not just about memorizing terms, but also about actually applying the methods.

With humor, yet serious July 14, 2017

By Unknown
(Sparda-Datenverarbeitung eG)

I’ve already attended various training courses with a wide range of providers, and this was the first time I had the pleasure (with Serview) of working with an exceptionally good trainer right off the bat. The in-house training offered a well-balanced mix of theory, hands-on practice, and discussion. I’m very impressed with the training format and the way knowledge was conveyed, and I would definitely recommend Serview to others. Not too strict, not too casual—and very good practical examples.

ITIL Service Operation - Short and Sweet May 15, 2017

By Unknown
(1&1 Internet SE)

Mr. Hinrichs did an excellent job of presenting the training material. The good examples played a key role in this and helped lighten up what can sometimes be a dry subject. We were able to ask questions at any time. I’d like to take this opportunity to thank you for the excellent training! My only criticism: The exam should be taken on a separate day, since training content is still being covered on the day of the exam, and it’s easy to forget some of the topics covered on previous days.

Practical Theory in Action March 27, 2017

By Bernhard Flesch
(Lufthansa AirPlus)

The ITIL Practitioner is a complex training course on the application of methods and skills in the implementation of IT service management measures, projects, processes... Our trainer was able to convey this material very competently, clearly, and engagingly, drawing on many real-world examples... At no point did boredom set in (despite the material being a bit “dry” in places). The seminar facilities are perfect and very pleasant—only the quality of the lunch food doesn’t quite match the rest of the setup and the high standards of the service… Overall, however, this is a professional training provider that I can recommend.

Great workout with a fantastic trainer March 16, 2017

By Unknown
(sympacon IT Solutions GmbH)

The training was once again fantastic. I really like the workbook format and the professionalism of the SERVIEW trainers. Björn Hinrichs manages to make the training very interesting while also making the topic fun (which is very important for staying focused during the long training days).

CSI & MALC February 14, 2017

By Dietmar Pluntke
(InterFace AG)

I’ve become a fan of Serview and the Boardinghouse. Björn Hinrichs managed to convey this extensive and dry material brilliantly through his practical examples, thereby contributing to a positive outcome. For that, I give it a full 5 points, and a big thank you to everyone.

Optimal Training January 16, 2017

By Matthias Dähn
(SoftEd Systems GmbH)

Another excellent training session—I learned a lot of new things despite having been involved with ITIL (more or less) intensively for 10 years now. A great trainer (as you’d expect from B. Hinrichs), who not only covered the material but also shared plenty of practical examples and made it fun; the atmosphere was pleasant. The only downside is the exam: even though I haven’t taken it yet, the practice exam gives me a pretty good idea of what to expect. But for me, this has nothing to do with the training and falls under a different area of responsibility.

The Phoenix Project December 14, 2016

By Ulrich Häberlein
(Apollo Optik Holding GmbH & Co. KG)

An entertaining day that really opened my eyes. The simulation based on a really great book. Simply brilliant. Keep up the good work!

Christian Wolf December 8, 2016

By Christian Wolf
(Apollo-Optik GmbH & Co KG)

Thank you very much for the great seminar and the excellent training provided by Mr. Hinrichs. I’d love to come back!!!!

MoP in Hamburg December 5, 2016

By Torsten Schneider
(Ernst & Young GmbH)

The seminar met all expectations. The instructor went out of his way to make this rather dry topic as interesting as possible. The participants’ questions were answered clearly and thoughtfully.

Super Intensive Training November 29, 2016

By Mathias Winkler
(solid-serVision.com GmbH)

Björn Hinrichs and Andrea Kremer led a very well-structured and interesting intensive training session on soft skills and leadership. The two complement each other well and, despite the course’s extensive scope, kept things engaging and provided many fascinating insights. The exercises for the participants helped lighten the mood and allowed us to apply the theoretical concepts right away. All in all—a training session I highly recommend!

An Enriching Reflection November 15, 2016

By Michael Zach
(Union IT Services GmbH)

Structured communication prevents problems 15.11.2016

By Chobeiry, Parto
(Union Investment)

The training session “The Phoenix Project—Start Your DevOps Journey” provided a great (firsthand) demonstration of how important structured communication among all stakeholders in a company is for operating efficiently and effectively. The playful approach and the immediate assessment of the effectiveness of our own decisions made the training both highly entertaining and very informative.

Great workout and interesting topic November 2, 2016

By Dr. Stefan Bresik
(Deutsche Telekom AG)

Everyone’s talking about DEVOPS these days. So I decided to attend a training course. Mr. Hinrichs delivered a perfect three-day training session. With humor and an incredible amount of knowledge, he used the flip chart to help us understand DEVOPS. No questions were left unanswered, and in conclusion: a top-notch training course and a great topic. Thanks and best regards

Highly recommended October 27, 2016

By Daniel Ide
(LH Industry Solutions AS GmbH)

The ITIL topic, which can be quite “dry” in itself, was explained very well in a relaxed atmosphere. Instead of a rigid, step-by-step approach to the topics, lively examples were explained with a touch of humor, making them easy to relate to everyday work processes.

Great session 24.10.2016

By Michael Kaiser
(CHG Meridian)

There's nothing negative to say—great training—great training center (maybe a little too many calories lying around :-) )

A complete success October 20, 2016

By Bernd Stephan
(Cancom GmbH)

From my perspective, not only was the training very interesting and helpful, but so was the interaction with the other participants. We quickly became a great, close-knit group that spent time together from morning to night and had a lot of fun. Björn Hinrichs also impressed me as a trainer with his excellent choice of words and phrasing, and his ability to always draw interesting connections to real-world practice. In my daily work, I’ve noticed that I’ve taken away some key insights that I really appreciate and have been putting into practice ever since. All in all, I highly recommend it.

Great Training for Soft Skills & Leadership! October 4, 2016

By Lukas Mellauner
(ACS Data Systems AG)

A very knowledgeable trainer, with public speaking skills that are nearly perfect! My suggestion: shorten the theoretical portion a bit and incorporate even more practical exercises and group work.

ITIL Service Strategy Online Training July 11, 2016

By Steffen Walter
(T-Systems International GmbH)

I really enjoyed it; Mr. Hinrichs did a great job of presenting and explaining this rather dry subject matter. I feel well prepared for the exam. Best regards #;-) Steffen Walter

Top Training July 1, 2016

By Unknown

The training was very well designed and structured. The presentation was easy to follow and included many examples. I definitely recommend it to anyone who wants to further their education in IT.

ITIL V3 Foundation Training July 1, 2016

By Michael Lorenz
(Accenture GmbH)

Mr. Hinrichs was very friendly and extremely knowledgeable. He was able to convey the training content in a very clear and engaging way, which helped ensure that it never got boring. All of this, combined with a pleasant atmosphere, made the two days an almost perfect training experience. Great job!

Thank You July 1, 2016

By Unknown

Mr. Hinrichs' sense of humor made the training more fun... thank you very much, and all the best to him. And of course, thank you, "Giovanni," for making this ITIL Foundation course easier to understand. :)

Well-prepared and clear explanation July 1, 2016

By Sumanth Peddavukkalam
(Accenture)

Hello Björn, Thank you for the training. It was a perfect presentation and very well prepared. The examples were also mostly relevant, making them easy to understand. I highly recommend that my friends participate in the training and certification offered by this organization. Best regards.

Apollo 13 Simulation June 15, 2016

By Bernd Schühle
(1&1 Internet SE)

- Engaging presentation of the material - Effective presentation of the simulation content, supplementary material, and information - Well-organized and simulated sense of urgency - Good atmosphere

Leadership - A Great Workshop May 20, 2016

By Marco Seidl
(KKH (HV56))

I really enjoyed the "Leadership" workshop at BMPK16. I took away a lot of useful insights for my day-to-day work. Thank you again for that. Keep up the great work! :-)

Leadership Training May 19, 2016

By Christian Lindbüchl
(Zeppelin Baumaschinen GmbH)

An all-around successful training session with both theoretical and practical components.

The country needs new practitioners! April 4, 2016

By Michael Scholz

Finally, a training course focused on implementing ITIL best practices—as always, delivered to the highest standard by SERVIEW, complete with a workbook and expert instructors.

In a Nutshell: What AND How! April 4, 2016

By Michael Scholz

A great combination: three days of basic insights into ITIL, followed immediately by a wealth of guidance and practical tips on how to actually implement it all in your own company. I will no longer accept any consultant without an ITIL Practitioner certification.

ITIL Foundation Training March 24, 2016

By Alexander Häberle
(Paul Hartmann AG)

Mr. Björn Hinrichs prepared the training very well and did a great job of presenting and explaining the topics. I was very satisfied with the training.

ITIL Foundation Training March 24, 2016

By Robert Holzinger
(Paul Hartmann)

Mr. Hinrichs did an excellent job! He managed to convey all these theoretical concepts in an engaging and lively way, keeping me focused throughout the three days.

Great complement to the other ITIL courses March 18, 2016

By Michael Scholz

The ITIL Practitioner course was really exciting. It actually complemented the other ITIL courses perfectly. The focus was entirely on practical application. Björn taught the material with confidence. You can really tell he has years of hands-on experience. The exam is a real challenge.

This is how I imagine ITIL training. Theory, and then the "how" March 17, 2016

By Samuel Schneider-Wangenberg
(Krones AG)

I already knew that the training courses at Serview are great. I’d taken my ITIL v2 and Service Manager courses there. Now, after more than 7 years, I wanted to refresh my knowledge and decided to take the Compact course. Great decision. First, three days of ITIL Foundation—the theory—and then the new Practitioner course. And that one really packed a punch. It was so much fun to finally learn how ITIL can and should be implemented in a company. Aside from the exam, which I found too difficult but still manageable, it was an all-around successful seminar with two experienced trainers. Many thanks and best regards to Björn Hinrichs.

Great Training February 29, 2016

By Toni Ritter
(GK Software AG)

The ITIL training conducted by Mr. Hinrichs was very well-structured and included many helpful examples to illustrate the “difficult” theoretical material. I highly recommend these training courses from SERVIEW.

Great...just SERVIEW January 22, 2016

By Stefan Schweitzer

Great training session, brilliant instructor who presented the topic of service offerings and agreements—which might not be all that "tangible"—in a really lively and practical way. Food and hotel were top-notch, as always...

Feedback on the ITIL Compact Course: Strategy and Design January 18, 2016

By Marko Dekoj
(Konica Minolta Business Solutions Deutschland GmbH)

All in all, a very successful and pedagogically sound approach to imparting knowledge. The trainer, Björn Hinrichs, is beyond reproach. The topics are very complex, and it takes a little time to get used to the teaching approach. Combined with the extremely pleasant conditions and amenities on-site, you can focus intensely on these topics and on learning. Personally, I’m convinced that it’s nearly impossible to convey more high-quality knowledge in the same amount of time. I’d go back anytime, and I highly recommend it.

Exceeded Expectations - Thank You, Serview January 10, 2016

By Jan-Dirk Allschweiger
(Cimba-Technic)

I really enjoyed the training. The high-quality content and excellent workbook fully convinced me of Serview’s value. Our trainer, Björn, is top-notch—he has a wealth of experience and a compelling presentation style. The IREB exam that followed was a success. Thanks again, and best regards to the Serview Boardinghouse team.

ITIL Training December 21, 2015

By Kathrin Kölbl
(Fujitsu)

Dear SERVIEW Team, I was very satisfied with Mr. Hinrichs! I have also recommended Mr. Hinrichs to our training department as the next instructor for future ITIL training sessions. He's a great instructor!

ITIL Courses: Service Strategy and Service Design December 21, 2015

By Martin Scheihing
(Fujitsu Services GmbH)

In my opinion, these courses were exceptionally well-designed, and the instructor presented and explained the material in an exemplary manner. I would like to offer my sincere praise and thanks to Serview and Mr. Hinrichs.

A very good coach 14.12.2015

By Jan Friedrich
(Fujitsu Technology Solutions GmbH)

The "ITIL Strategy and Design in 5 Days" course is truly a challenge, but thanks to an outstanding instructor, it was more than manageable. Mr. Hinrichs presented the material to the participants in a very engaging way and consistently used practical examples to make the theory easy to understand. I would take another ITIL course with Mr. Hinrichs anytime.

ITIL Service Strategy December 14, 2015

By Unknown

A very good coach who knows his stuff and makes it fun, too.

An Impressive Trainer with Extensive Practical Experience December 7, 2015

By André Turbon
(SoCura)

Mr. Hinrichs not only knows how to present the training material in a way that’s easy to understand, but also how to reinforce every topic with real-world examples, so that the session isn’t just a theoretical one. I highly recommend him.

Always a pleasure November 23, 2015

By Marco Menge
(SoCura GmbH)

It's always a pleasure to attend a seminar with Björn Hinrichs. He knows how to enhance the content with engaging real-life anecdotes.

5 stars November 16, 2015

By Daniel Rakic
(Sirius Consulting & Training AG)

That was a great seminar! Thank you very much from me, too!

ITIL MALC November 13, 2015

By Unknown
(T-Systems International GmbH)

A very good course in VLC format from Serview.

Just as it should be October 6, 2015

By Frank Kämmle
(KDRS)

Great seminar and excellent preparation for the exam.

Simply amazing October 6, 2015

By Unknown
(KPMG AG WPG)

Serview has repeatedly proven to me that you are an excellent and professional training provider. The Serview trainers do an excellent job of making the (sometimes quite complex) material easy to understand (without overwhelming us with PowerPoint slides), illustrating it with many fictional and real-life examples (keyword: Pizzeria Giovanni), all delivered in a pleasantly relaxed manner. Last but not least, the exam preparation is also very effective. All in all, a unique selling point.

ITIL VLC September 23, 2015

By Christos Ziogkos
(NATO)

A very enjoyable VLC training session. The trainer was very knowledgeable and easy to understand. I'd love to do it again!

ITIL VLC September 23, 2015

By Christos Ziogkos
(NATO)

A very enjoyable VLC training session. The trainer was very knowledgeable and easy to understand. I'd love to do it again!

ITIL VLC September 23, 2015

By Christos Ziogkos
(NATO)

A very enjoyable VLC training session. The trainer was very knowledgeable and easy to understand. I'd love to do it again!

ITIL VLC September 23, 2015

By Christos Ziogkos
(NATO)

A very enjoyable VLC training session. The trainer was very knowledgeable and easy to understand. I'd love to do it again!

ITIL CSI & MALC September 7, 2015

By Unknown
(Ericsson)

A very good training session in terms of both content and delivery. The trainer presented the material in a very concise manner, so that we remained engaged right through the evening.

Training with a Strong Practical Focus August 10, 2015

By Tobias Dieter
(juwi AG)

The content, instructor, and location were top-notch, and I'd gladly recommend it anytime!

ITIL PPO Training August 9, 2015

By Anne Noll
(Debeka Insurance and Home Savings)

Instructors Markus Bause and Björn Hinrichs perfectly mastered the fine line between optimal exam preparation and the transfer of practical knowledge! Discussions and questions from participants were always welcome and were answered very clearly—and, above all, with many practical examples drawn from and tailored to real-world scenarios. The entire environment in Bad Homburg (boarding house, meals, staff, and service) supported the training and rounded out the positive experience. In summary: An excellent training program in a great setting! I’m already looking forward to more training sessions at Serview :-)

Everything's great July 1, 2015

By Marco Menge
(SoCura GmbH)

Mr. Hinrichs managed to breathe life into what is otherwise a rather theoretical topic.

ITIL CSI Training June 30, 2015

By Tobias Wesemann
(metafinanz Informationssysteme GmbH)

An excellently conducted training session—a great instructor who managed to bring the otherwise dry theory to life in a way that leaves a lasting impression, using passion, outstanding practical knowledge, and just the right amount of humor. My (already high) expectations were exceeded.

A knowledgeable and humorous trainer June 29, 2015

By André Turbon
(SoCura GmbH)

Mr. Hinrichs impressed us with his expertise throughout the entire course. His witty manner pleasantly offset the fast pace of the course and the sometimes dry subject matter of the intensive course, and helped us absorb the material. His sense of humor was perfectly complemented by his numerous practical examples. I highly recommend Mr. Hinrichs.

Using Humor to Make Complex ITIL Topics More Accessible June 29, 2015

By Unknown
(SoCura GmbH)

The 5-day ITIL Expert training course (Strategy & Design) was packed with content. However, in Björn Hinrichs, we had the perfect instructor, who was able to explain these topics using just the right mix of humor and examples. Thank you for an interesting week.

Great workout June 22, 2015

By Marco Romann
(NTT Europe Ltd., Germany)

The training was fun and very informative. There were lots of real-world examples. Keep up the good work!

Valuable June 15, 2015

By Sebastian Geisler
(vwd TransactionSolutions AG)

Mr. Hinrichs did an exceptional job of conveying ITIL theory through practical examples in just two days.

Valuable June 15, 2015

By Sebastian Geisler
(vwd TransactionSolutions AG)

Mr. Hinrichs did an exceptional job of conveying ITIL theory through practical examples in just two days.

Valuable June 15, 2015

By Sebastian Geisler
(vwd TransactionSolutions AG)

Mr. Hinrichs did an exceptional job of conveying ITIL theory through practical examples in just two days.

Valuable June 15, 2015

By Sebastian Geisler
(vwd TransactionSolutions AG)

Mr. Hinrichs did an exceptional job of conveying ITIL theory through practical examples in just two days.

ITIL Service Strategy June 1, 2015

Von Rau, Demetrius
(T-Systems)

Excellent preparation for the exam. The course presentation contained a few errors.

Absolutely perfect May 10, 2015

By Radoslav Sopon
(adidas)

I'd say the trainer was very professional, funny, and experienced in the field. He gave us a very solid overview and introduction to the topic. Good job!

28.04.2015

By Koch, Manuel
(T-Systems GmbH)

Despite conducting the training remotely, the instructor managed—in an amazing way—to keep things engaging and to present the material in an interesting and entertaining manner. The technology worked flawlessly. The training materials were helpful and well-organized.

Great workout April 27, 2015

By Martin
(Brüggemann)

A friendly and knowledgeable instructor; many good real-world examples provide a clear thread through the rather dry (theoretical and formal) ITIL framework; excellent exam preparation.

It was fun April 16, 2015

By Susanne Matthiesen
(Hermes Europe GmbH)

The simulation game was a lot of fun. In addition to the learning benefits, it also showed that we’re already a good team and work very well together.

Overall, I was very satisfied with the Apollo 13 workshop (WS). April 16, 2015

By Sebastian Stindl
(Hermes Europe GmbH)

What I didn't know beforehand was that this workshop requires at least 9 people for a meaningful simulation. The document I received in advance for planning and conducting the workshop stated that it was designed for a maximum of 12 people. However, Mr. Hinrichs then brought this up with me again and explained that at least 9 people are needed for a meaningful simulation of these workshops, and that there had already been groups with, for example, 14 people present. Unfortunately, there were only 7 of us, so we had to split 4 roles between two people. As a result, the workload was unfortunately too heavy for those two individuals. Although we were able to alleviate this internally by delegating tasks, it was still noticeable. Otherwise, I found the experience very pleasant, and I believe that, given our circumstances and with the help of Mr. Hinrichs and Mr. Lausch, we managed it quite well.

A very successful training session—exam success guaranteed March 30, 2015

By Unknown
(Ernst & Young)

The training was excellent—a great, PowerPoint-free approach, a highly dedicated and professional trainer, outstanding all-around service, and targeted exam preparation—I’d gladly do it again anytime!

Class March 10, 2015

By Werner Hofstätter
(Telekom)

Interactive and engaging. I took away many ideas that I was able to try out right away during the seminar—ideas that will help me break out of the monotony of meetings in the future. Thank you very much; I’ll be recommending you to others.

Great, keep it up! March 10, 2015

By Wilfried Sagemüller
(Siebenstern AG)

A fantastic experience. It's fascinating to see what can come of such a dry topic when the trainer brings heart, mind, and so much practical experience to the table. Thanks, Serview—a must-have.

An Experience Even in the Virtual World March 10, 2015

By Frank Kriege
(Xerox)

It's impressive how the platform works. I was already familiar with Serview from in-person training sessions. The VLC training was also top-notch—packed with knowledge and experience—and deserves five stars.

An Experience Even in the Virtual World March 10, 2015

By Hannes Nordike
(University of Hamburg)

It's impressive how the platform works. I was already familiar with Serview from in-person training sessions. The VLC training was also top-notch—packed with knowledge and experience—and deserves five stars.

Highly recommended March 10, 2015

By Matthias Frahm
(BASF)

Highly recommended. Great instructors, good materials, and excellent facilities and amenities. I highly recommend staying at the boarding house. Interacting with the other participants is a welcome addition to the learning experience and helps everyone share their experiences.

A Successful Conclusion March 10, 2015

By Sabine Hellferts
(Vattenfall)

A very successful conclusion to the ITIL Expert training. High-quality content, a knowledgeable instructor, and a 100% service-oriented team. Thank you very much!

Great Premiere March 10, 2015

By Edgar Berndmeister
((Anonymous))

I’m quite proud to have been part of the global premiere of ITIL in the Non-IT Foundation. The training was exceptionally well-developed and, as always, delivered to the highest standard. It was PowerPoint-free and provided excellent insights into service management for HR, facilities, and legal. A big thank you for three fantastic days in Bad Homburg.

Like the First Moon Landing March 10, 2015

By Bastian Kohler
(Deutsche Bahn)

ITIL works outside of IT, and the first session of this training was top-notch. No PowerPoint—just hands-on work with the workbook. The trainer did a perfect job of translating ITIL into the non-IT world, and even the official exam—which included a bit of IT in the questions—was easy to tackle. I think SERVIEW’s initiative to bring ITIL concepts to the “wider world” is brilliant. The training is ideally suited for this purpose. Thank you for letting me be part of this first “moon landing.” P.S. Just fix the 2.3 typos in the excellent course materials, and then I’ll give it 6 stars.

A Successful Debut March 10, 2015

By Dirk Will
(Heleba)

At first, I was very skeptical about whether ITIL could actually be used in business settings. Now, after three days of training from an instructor who could hardly do a better job, I have to admit that ITIL does indeed work in business—and it works really well. Enterprise Service Management is here to stay, and this training from Serview is just the beginning. Thank you for a fantastic debut—you’ve convinced me 100%. Thumbs up!

An Experience Even in the Virtual World March 10, 2015

By Hannes Nordike
(University of Hamburg)

It's impressive how the platform works. I was already familiar with Serview from in-person training sessions. The VLC training was also top-notch—packed with knowledge and experience—and deserves five stars.

An Experience Even in the Virtual World March 10, 2015

By Hannes Nordike
(University of Hamburg)

It's impressive how the platform works. I was already familiar with Serview from in-person training sessions. The VLC training was also top-notch—packed with knowledge and experience—and deserves five stars.

An Experience Even in the Virtual World March 10, 2015

By Hannes Nordike
(University of Hamburg)

It's impressive how the platform works. I was already familiar with Serview from in-person training sessions. The VLC training was also top-notch—packed with knowledge and experience—and deserves five stars.

A very good ITIL course March 6, 2015

By Unknown
(T-Systems International)

I learned a lot and was very well prepared for the exam.

I would like to express my sincere thanks for this wonderful event. March 6, 2015

By Katrin Theisen
(SAP)

A great team of trainers shared knowledge, insights, and ideas with me that I now need to put into practice in my daily life. I particularly appreciated the practical focus and the many examples drawn from the trainers’ own experiences. As a suggestion for future content, I would like to see a discussion of gender-specific leadership styles and challenges. There are definitely differences there—as long as it doesn’t go beyond the time frame of the event. As always at a Serview event, I felt very comfortable and well taken care of. The interaction with the other participants is a huge help to me. That’s also what makes the event so valuable to me. I’d love to come back.

It was a very successful seminar March 6, 2015

By Stefan Ebersberger

It was a very successful seminar, which was very well led by Mr. Bause and Björn Hinrichs. There was enough time during the seminar to discuss the various topics with one another without straying from the seminar’s objectives. It was truly a success, and as a participant, I was able to take away a lot of valuable information.

Serview consistently inspires with its outstanding training format and passion March 6, 2015

By Christian Lindbüchl
(Zeppelin Baumaschinen GmbH)

Serview never fails to inspire with its outstanding training format and passion. A perfect blend of inspiration, useful information, networking, and entertainment—it helps you forget the stress of everyday life and boosts your motivation.

CSI—More Than Just a Good Crime Drama! March 6, 2015

By Dr. Markus Kreitmeir
(T-Systems International GmbH)

Hinrichs, an experienced ITIL expert, guides readers with a calm and pleasant voice through the pitfalls and risks of continuous ITIL improvement, and along the way presents “best practices” that are easy to remember. Highly recommended. Very much so.

Unrivaled March 4, 2015

By Peter R. Mündinger
(Kaufland)

I looked at many different leadership seminar offerings and, based on a recommendation, decided on SERVIEW. At first, I wasn’t entirely sure if the intensive format was right for me. But after five days, I can only say: Champions League. The five days and evenings were truly intense—but only in a positive sense. I learned a lot, met some great colleagues, reflected on myself and my leadership style, and clarified some outstanding issues. Now I feel well-prepared, and I have to commend both trainers. It doesn’t get any better than this.

02.03.2015

By Seemann
(Anton)

Mr. Hinrichs presented a very dry topic in a fresh, informative way. The instructor always illustrated the dry theory with practical examples and was able to answer every question. The course materials rounded out the topic very well, and we were perfectly prepared for the subsequent certification. 5 stars—it doesn't get any better than this!

A very good workout 02.03.2015

From the Heart, Margit
(TEchem Energy Services)

A good method based on the workbook.

ITIL® Foundation Training March 2, 2015

By Hermann Suppe
(Techem Energy Services GmbH)

Hi! An exciting but dry topic, presented in a clear and engaging way. Kudos.

An Engaging Training Session Despite a Lot of Theoretical Content March 2, 2015

By Helfert, Raimund
(Techem Energy Services)

Mr. Hinrichs did an excellent job of making the somewhat “dry” theoretical material easy to understand using clear examples, thereby turning the training session into an engaging experience without losing sight of the learning objectives. Thank you very much for that.

Awesome!!! March 2, 2015

By Jürgen Schäfer
(Techem Energy Services GmbH)

I rate the training as "very good." Mr. Hinrichs is exceptionally skilled at presenting what is actually a rather dry topic in a way that is both engaging and entertaining. In doing so, he consistently demonstrates his extensive expertise.

Great Workout February 26, 2015

By Thjorven Möller

A really great virtual training session with a very knowledgeable instructor!

Service Transition Online February 24, 2015

By Jens Drake

A dry topic presented well online. You can get good training online, too. This was handled excellently, and the topics were conveyed effectively. Why not 5 stars? There were many errors in the slides, and the online exam could be described more clearly. Just minor issues. Still, I’d recommend it time and again.

Outstanding training—even in the "Virtual Live Classroom" format. February 24, 2015

By Dr. Markus Kreitmeir

Björn Hinrichs manages to create the same sense of closeness as in a face-to-face meeting through the “Virtual Live Classroom” and to captivate his audience—even when the subject matter is rather dry. A training session I highly recommend!

Interactive training with a strong practical focus February 12, 2015

By J.F.

Kudos to the instructor and the seminar format. It was packed with examples. Highly recommended.

Intense and Good February 12, 2015

By Schmidt

I was looking for a training program that covers the essentials in a short amount of time. I’m happy to recommend the leadership and soft skills seminar.

A generally solid foundation for more February 12, 2015

By Sonja R.

I'll put a few of these points into practice right away.

Practical February 12, 2015

By Gregoreo O.

The instructor presented the material using great examples. Keep up the good work!

Anyone who paid attention in the ITIL training sessions... February 12, 2015

By Roland Bücher

...you won't find much new content here. Which is a good thing. Because Mr. Hinrichs has managed to bridge the gap between theory and practical application. That makes it helpful for day-to-day work. Great.

ITIL Intermediate: Service Strategy and Service Design February 10, 2015

By Stephan Keune

A very good training session. The content is illustrated with many examples from everyday project work, making it easy to understand. In particular, the instructor’s many years of practical experience help participants grasp the subject matter well.

Great Workout February 9, 2015

By Andreas Müller

I took the ITIL Foundation course last year and was completely impressed. Those expectations were met again this year—if not exceeded. I would be happy to take my next training course with Serview again. It would be great if you could add a course to your offerings that provides certification in requirements engineering.

ITIL Expert Dual-Module Training - In short: very satisfied February 9, 2015

By Unknown

Hello, I found the ITIL Expert dual-module training to be very satisfying, even though there was quite a lot of material to cover in just one week. The instructor delivered this material competently and professionally, enriching it with humor and real-world business examples. It was interesting and created a great atmosphere. The reference guide and workbook were helpful for preparation and follow-up after each day’s training. The location and catering were excellent. The group size of about 10 people was just right. The staff was helpful and friendly. In short: I’m very satisfied and would gladly come back.

Very good course. February 9, 2015

By Unknown

The course was very good. Björn did a great job of presenting the information in an appropriate way. We stayed on schedule, although I would have liked it to have been a little shorter, especially on the second day. There’s a lot of information overall.

Perfect for my work! February 4, 2015

By Marc Girth

A great collection of the key points I need for my day-to-day work as a service management manager. A little more focus on change management would have been the icing on the cake. Nevertheless, thank you very much for this excellent training session!

Business Case Seminar February 3, 2015

By Ralf Meier

Mr. Hinrichs skillfully explained to me what a business case should be—and not what it is sometimes (mis)understood to be in practice. Thank you very much for that, and also thank you very much to Serview for the great organization!

Business Case Training February 3, 2015

By James Colm

I really enjoyed the training and would recommend it anytime. It was great that we didn't just focus on pure theory, but also had plenty of opportunities to apply what we learned in practice.

Moderating and Networking: The Details February 3, 2015

By Claudia Weiss

I thought the collection of tips and tools was great. Some of them were familiar, but unfortunately got lost in the daily hustle and bustle; I was able to refresh my memory on a few points that I’ve unfortunately kept forgetting during my own meetings! Thank you so much for this training!

Great! February 3, 2015

By Unknown

For me, as a self-employed person, this was a worthwhile investment in improving my methodological skills!

Great training—professional and high-quality February 2, 2015

By Thomas Damm

Thank you very much for the great training in a wonderful learning environment. The trainer did an excellent job of conveying the material. It was truly unparalleled.

Good training, good materials, good instructor November 24, 2014

By Oliver Rehfisch (Generali Infrastructure Services)

Good training, good materials, good instructor, good location

ITIL Expert Level Achieved November 18, 2014

By Unknown

Through primarily Serview training courses, I have now achieved the ITIL Expert level. The knowledgeable trainers, who conveyed the material competently and with enthusiasm, were particularly helpful. Especially for the final MALC course, intensive guidance from a skilled trainer is essential to properly prepare for the challenging exam. Despite the course being a “Compact” version, the well-structured training ensured that participants weren’t overwhelmed. The overall package is excellent. Five stars for this!

Professional training without an endless barrage of PowerPoint slides November 17, 2014

By Karsten Keusch (IAV GmbH)

The ITIL OSA training was conducted very professionally. At no point did it feel like the instructor was simply reciting theoretical knowledge. The custom-designed flip charts were very informative, covered the most important ITIL topics, and were also a great learning aid. Practical applications with supporting examples rounded out the content. Cold drinks, a wide variety of specialty coffees, and a hearty lunch provided the necessary refreshment between training sessions. I can wholeheartedly recommend this training. My special thanks go to Mr. Hinrichs for conducting the training and to the colleagues in the office for ensuring everything ran smoothly.

A great but exhausting week in Munich November 4, 2014

By Werner Spang (SAP (Switzerland) AG)

It was a great group, including an outstanding instructor. We covered a lot of material in the CSI and MALC courses. The preparation and execution were excellent. The only thing is that the room could have been a little more comfortable. The food and service at the hotel were excellent.

Great online training. I'd take it again anytime! October 1, 2014

By Frank Borowski (T-Systems)

Both Björn Hinrichs and Markus Bause knew how to present what is essentially a dry subject in an interesting and vivid way. The many examples drawn from the trainers’ wealth of real-world experience were especially great! In my opinion, an online course can’t quite replace in-person training, but the concerns I had before it started (regarding the online format) were largely put to rest. My conclusion: I’d do it again in a heartbeat! :) Many thanks, Frank Borowski (Lead Problem Manager at T-Systems)

Excellent balance between theory and practice October 1, 2014

By Peter Rössler (Fujitsu)

Mr. Hinrichs was able to tie the theory he was teaching to real-world examples, which made for a very effective presentation of the material. He addressed questions and also took the time to answer any follow-up inquiries and provide further explanations. His approach of involving participants through real-world experiences was also very effective and helped the participants build connections with one another and interact more openly. In my opinion, the food and general accommodations left nothing to be desired, and the pleasant atmosphere—shaped by Mr. Hinrichs’s personality and manner—made the experience even better. I would gladly take another training course with Mr. Hinrichs, but unfortunately, you can’t always choose.

Excellent workshop September 11, 2014

By Arkadiusz Krowczynski (Schlüter-Systems KG)

The workshop was very well organized, and the on-site support was also excellent. The instructor, Mr. Hinrichs, led the workshop very well and was always open to questions and suggestions. I would definitely attend another workshop like this at SERVIEW.

A lot of content successfully conveyed in a short amount of time September 8, 2014

By Harald Sellenscheidt (Verizon Deutschland GmbH)

The seminar was very intensive and packed with content given the time allotted. I really liked the approach of using a workbook instead of PowerPoint slides or the trainer’s lectures, and it helped me retain the extensive material. The trainer, Mr. Hinrichs, really knew his stuff! One very minor criticism: in my opinion, the difficulty level of the preparatory questions didn’t quite match that of the exam questions. However, since all participants passed, this no longer matters in hindsight. I’d gladly do it again!

Practical, expert, and very clear and engaging instruction July 9, 2014

By Helmut Hohenberger (German Patent and Trademark Office)

Mr. Björn Hinrichs impressed us with his expertise and teaching skills, and he explained the highly complex relationships between the ITIL lifecycle phases in a very clear and understandable way. It was a class that was both fun AND engaging, yet conveyed technical content in a very professional manner.

ITIL MALC Course Review July 7, 2014

By Norbert Ebersbach (ADVITEC Informatik GmbH)

The course exceeded my expectations. Mr. Hinrichs presented the course material in a clear and engaging way, drawing on his passion and practical experience.

So, about the service... May 19, 2014

By Peter Rausch (Nordea Bank Luxembourg)

After successfully passing the ITIL Expert certification, it’s naturally easy to give a positive review... My impressions: - Very friendly staff (for years now) - Pleasant learning environment (seminar rooms, catering, boarding house) - Targeted preparation - Useful learning materials - Competent trainers with practical experience

Efficient and Clear Knowledge Transfer April 28, 2014

By Diana Siedentopf (BWS Automotive Consulting GmbH)

The seminar was very good. There was plenty of time for learning. The material was presented using a variety of resources, including short workshops. During the sessions, the facilitators addressed participants’ individual questions, and examples were used to discuss and simulate changes within the company.

I'm thrilled! April 26, 2014

By Anonymous (anonymous)

This type of “virtual” training was very interesting—nothing like the typical e-learning seminars. It’s a whole new way of learning. I was skeptical before the seminar, but now I’m thrilled. The trainer explained the theoretical content in a very clear and understandable way. The workbook—which was sent to me in advance—provides a quick overview and is a very valuable reference guide. It was almost easy to forget that it was a virtual training session. The instructor addressed all of our questions. A heartfelt thank you for that. I will recommend this training without hesitation.

I'm thrilled! April 26, 2014

By Anonymous (anonymous)

This type of “virtual” training was very interesting—nothing like the typical e-learning seminars. It’s a whole new way of learning. I was skeptical before the seminar, but now I’m thrilled. The trainer explained the theoretical content in a very clear and understandable way. The workbook—which was sent to me in advance—provides a quick overview and is a very valuable reference guide. It was almost easy to forget that it was a virtual training session. The instructor addressed all of our questions. A heartfelt thank you for that. I will recommend this training without hesitation.

I'm thrilled! April 26, 2014

By Anonymous (anonymous)

This type of “virtual” training was very interesting—nothing like the typical e-learning seminars. It’s a whole new way of learning. I was skeptical before the seminar, but now I’m thrilled. The trainer explained the theoretical content in a very clear and understandable way. The workbook—which was sent to me in advance—provides a quick overview and is a very valuable reference guide. It was almost easy to forget that it was a virtual training session. The instructor addressed all of our questions. A heartfelt thank you for that. I will recommend this training without hesitation.

I'm thrilled! April 26, 2014

By Anonymous (anonymous)

This type of “virtual” training was very interesting—nothing like the typical e-learning seminars. It’s a whole new way of learning. I was skeptical before the seminar, but now I’m thrilled. The trainer explained the theoretical content in a very clear and understandable way. The workbook—which was sent to me in advance—provides a quick overview and is a very valuable reference guide. It was almost easy to forget that it was a virtual training session. The instructor addressed all of our questions. A heartfelt thank you for that. I will recommend this training without hesitation.

Training Session April 17, 2014

By Oguz Cakirci (Accenture)

A heartfelt thank you for the very well-organized training session. The instructors’ expertise was clearly evident throughout the course. Their explanations were clear and to the point. The handouts provided were well-organized, easy to understand, and helpful.

Excellent Coach April 17, 2014

By Unknown

The trainer was very focused and guided all participants through the material in a goal-oriented manner. He struck the right balance between a relaxed approach and a focus on the essentials.

Extensive knowledge presented in a concise manner April 14, 2014

By Martin Schneider (centrotherm Photovoltaics AG)

Participation in the ITIL Expert intensive training course is recommended for anyone who wants to earn ITIL Expert certification in a concise yet comfortable and engaging environment. Despite the extensive course material, the trainer succeeds in creating a relaxed and very pleasant learning environment. The workbooks and reference materials provided help learners quickly grasp the material and understand how the concepts fit together. Our trainer was highly motivated, which was evident in the very lively training sessions, enriched with plenty of practical examples. This, in turn, had a very positive effect on the atmosphere in the course—and the seven days flew by.

Plenty of material with ideal environmental conditions April 14, 2014

By Richter (arvato)

Despite the large amount of material, the instructor managed to convey the content very effectively using relevant examples and personalized feedback for the participants. This not only helped participants achieve their exam goals but also provided an opportunity to explore the topics in greater depth. I’d be happy to attend again.

A completely pleasant surprise March 30, 2014

By Dierk Allschett (T-Systems)

A 3-day ITIL training course on a computer works—and works really well, in fact. I was very skeptical when I signed up for the course because, unfortunately, I didn’t have time to attend an in-person training session. But I have to say, it was a great course. The concept—with the workbook and the virtual classroom—really works well, and the trainer was a true professional. Truly brilliant. Thank you, SERVIEW.

A completely pleasant surprise March 30, 2014

By Dierk Allschett (T-Systems)

A 3-day ITIL training course on a computer works—and works really well, in fact. I was very skeptical when I signed up for the course because, unfortunately, I didn’t have time to attend an in-person training session. But I have to say, it was a great course. The concept—with the workbook and the virtual classroom—really works well, and the trainer was a true professional. Truly brilliant. Thank you, SERVIEW.

A completely pleasant surprise March 30, 2014

By Dierk Allschett (T-Systems)

A 3-day ITIL training course on a computer works—and works really well, in fact. I was very skeptical when I signed up for the course because, unfortunately, I didn’t have time to attend an in-person training session. But I have to say, it was a great course. The concept—with the workbook and the virtual classroom—really works well, and the trainer was a true professional. Truly brilliant. Thank you, SERVIEW.

A completely pleasant surprise March 30, 2014

By Dierk Allschett (T-Systems)

A 3-day ITIL training course on a computer works—and works really well, in fact. I was very skeptical when I signed up for the course because, unfortunately, I didn’t have time to attend an in-person training session. But I have to say, it was a great course. The concept—with the workbook and the virtual classroom—really works well, and the trainer was a true professional. Truly brilliant. Thank you, SERVIEW.

A good introduction to the topic March 24, 2014

By Unknown

An informative and engaging introduction to the ITIL framework, led by a friendly instructor, that provides good preparation for the final exam.

Effective Teaching of ITIL Knowledge March 17, 2014

By Michael Tlusty (DOS GmbH)

The trainer presented ITIL knowledge in a thorough yet relaxed manner. Everything was always easy to understand thanks to the practical examples.

Top Training January 28, 2014

By Jörg Peters (VR LEASING AG)

This course demonstrated how to make a topic that is inherently dry and highly theoretical interesting, thereby keeping participants engaged and effectively conveying the material. Rarely have I experienced a course that stuck so precisely to the schedule without ever falling behind or getting ahead—neither of which would have required any correction. The whole thing was carried by an outstanding facilitator who left absolutely no room for any gaps. He was completely confident on every topic and at every moment throughout the course. And there was plenty of laughter, too!

Great performance January 23, 2014

By Bevtz, Marc (Douglas Informatik & Service GmbH)

Mr. Hinrichs did a fantastic job of presenting the material, striking a perfect balance between humor and analogies that really brought the topics to life. It was truly excellent; the effectiveness of his teaching is evident in the results achieved by the examinees and their pass rate. Thank you once again to Mr. Hinrichs.

Entertaining and Professional January 16, 2014

By D. Baum (Douglas Informatik & Service GmbH)

"Engaging and professional" sums it up perfectly. The trainer has fully mastered the material, knows in advance where questions will arise, and was able to answer them directly and precisely. There were never any uncertainties. In addition, he presented the content in an engaging way using humorous yet professional examples and was able to inspire enthusiasm for the subject matter. This was also evident in our group’s results. :) Respect and many thanks!

A very interesting and well-structured ITIL v3 Foundation seminar December 16, 2013

By Unknown

In summary, it can be said that the workshop was very well structured and the topic was presented by a highly motivated trainer in a clear and concise manner. I really appreciated the workbook-based learning style, the daily morning reviews of previously covered topics, the group discussions, and the sample test questions. Throughout the workshop, the trainer focused on presenting the material to the group in an easy-to-understand way, always keeping the goal of passing the exam in mind. Thank you very much for this great workshop, and I’m sure it won’t be my last seminar with Serview!

ITIL Foundation December 5, 2013

By Manuel Hummel (FARO Europe GmbH & Co. KG)

It was a very nice training session. Best regards

A Model Training Session! November 21, 2013

By Lilly Peters (T-Systems International GmbH)

The trainer succeeded in teaching a great deal of theoretical knowledge—which is usually difficult to convey—in a very vivid and engaging way. In a relaxed atmosphere, the trainer encouraged participants to get involved by using a flip chart. The trainer’s many real-world examples and in-depth knowledge of the course material gave me confidence even during the seminar that I would be able to pass the subsequent exam without any major problems.

Very good! October 14, 2013

By Peter Kunte (Döres AG)

A very thorough training course, presented in an excellent, educational manner! It was also very focused. I always felt well-prepared for the exam. It was a real pleasure...

Everything's Great July 26, 2013

By Michael Beha (Marquardt Service GmbH)

The lessons were very lively and varied (as much as possible with a topic like this). The facilities and meals were very good.

It doesn't get any better than this, period. July 9, 2013

By Patrick Ullrich (Eurotext AG)

Based on word of mouth and the reviews here, my expectations were already pretty high—but they were still exceeded! The boarding house and training center in Frankfurt are run in a highly professional yet laid-back manner. There are plenty of distractions (foosball, pinball, PlayStation, Segways, refrigerators...) to clear your head, but you can also study in peace. The material is very comprehensive, but it’s presented perfectly with plenty of practical references and catchy examples. The workbook method and the strong emphasis on self-motivation take care of the rest. Highly recommended!

Life Can Be a Walk in the Park After All June 10, 2013

By Dirk Baumann (ITIO GmbH)

These intensive seminars demonstrate how professional development can be both fun and successful. After PRINCE2, this is my second seminar in this format. A training course—no matter how intensive—is simply a pleasure within the right setting. A top-notch seminar location, a great group of participants, a fantastic seminar, and impeccable trainers. Many thanks to everyone involved at Serview and at the Hotel Öschberghof, and thank you to all the participants for this positive experience.

Intensive seminar with immediate practical benefits June 5, 2013

By Uwe Petersen (Ericsson GmbH)

Hi everyone, We had a short training session. The atmosphere was great the whole time. We discussed the material in depth without losing our train of thought. It was a successful session, and we can put what we learned to use right away. Service Transition also describes what an IT service should be like. With our certificates in hand, we’re moving on to the next training session: Service Operation. Until then, Uwe Petersen

Great workout with an excellent trainer! May 27, 2013

By Stephanie Gebhardt (Douglas Informatik und Service GmbH)

When you’re in a training session with Mr. Hinrichs, it’s very easy to forget that the topics aren’t always straightforward. With his interactive, expert approach and all sorts of examples from life—which might not be quite so ordinary—the whole experience turned out to be truly great, and it can definitely help the company move forward!

The perfect blend of practical relevance and exam preparation May 2, 2013

By Linus Linder (BorgWarner)

With its exam materials and training structure, SERVIEW aims to achieve two goals: * First, it is important for you to see and understand the practical application of ITIL within your specific company. All topics are illustrated with examples and, depending on your interest, can also be tailored to your specific needs. * Second, exam-relevant content is highlighted, ensuring you are fully prepared for the exam after the training. The training methodology differs from traditional lectures and encourages active participation. This helps the content stick better in your memory. Combined with the learner-friendly environment and great atmosphere in Bad Homburg, I was not only able to build extensive ITIL knowledge but also pass the exam.

Everything was great. A relaxed atmosphere despite the dry subject matter April 19, 2013

By Christian Braun (Douglas Informatik & Service GmbH)

Mr. Hinrichs does a good job of explaining the dry subject matter and tries to illustrate more complex concepts with examples from everyday life.

An excellent presentation of a dry topic April 19, 2013

By Carsten Schwendt (T-Systems)

The trainer, Mr. Hinrichs, did an excellent job of explaining this very dry topic. The examples he used reinforced the material and will help me retain the knowledge and pass it on to other colleagues. The decision not to use PowerPoint presentations was excellent and made it more enjoyable to follow the trainer. The use of a workbook reinforces the material covered and makes it possible to quickly and concisely look up key points without having to consult a bulky textbook. I highly recommend this course.

ITIL Foundation Training in Magdeburg (April 15–17, 2013) April 18, 2013

By Werner Heins (T-Systems)

The ITIL v3 Foundation training course is the best course I’ve taken so far. This was mainly thanks to Mr. Hinrichs, who seems to have been born for this profession. He explained the material in an easy-to-understand way using simple examples. As a result, the rather extensive material was quick to learn and understand. I’d like to take this opportunity to thank Mr. Hinrichs once again. Best regards, Werner Heins

A very good training session April 11, 2013

By Antje Kohn (Asklepios Clinics)

At three days, the training is too short to cover all the material. There’s hardly any time to discuss topics with colleagues or perhaps share experiences. There’s also not enough time for in-depth discussions about the training content. Mr. Hinrichs is a great trainer who does a wonderful job of presenting topics and content—which tend to be dry and abstract—in a vivid and humorous way. The many examples and scenarios drawn from his professional experience round out the picture and help the participants somehow retain the vast amount of training material. Thank you very much for the successful training session! Best regards Antje Kohn

Great training, excellent instructors, and excellent facilities April 11, 2013

By Unknown

The ITIL Foundation training course offered by Serview in Bad Homburg comes highly recommended. Great instructors (though we actually had two—our instructor had to leave on the last day for an emergency call at a client’s site). Both were excellent, though, and the course continued seamlessly. You receive thorough training first, and then are prepared for the exam toward the end. The training environment is also great—in terms of organization, break times, meals, Wi-Fi access, etc. However, there’s a lack of parking spaces! I took the 3-day option, which I’d also recommend. Trying to cram the whole thing into 2 days is probably too intense and doesn’t allow for enough retention. Great training—5 stars

A Pleasant Training Session... April 3, 2013

By Claudia Langer (Douglas Informatik & Service GmbH)

The training session was very enjoyable because the instructor presented the material in a very relaxed manner, using clear and easy-to-understand examples.

Great ITIL Foundation Training March 25, 2013

By Erwin Emondt (Lamarr Investments Ltd.)

When I decided on Serview, it wasn’t because I had any particular expectations compared to other providers. The course was simply close to where I live and at a convenient time. And the reviews for Serview were good. On top of that, the course was offered in English. Other than that, my mindset was: a course is just a course. I was then very pleasantly surprised by the philosophy that training should also be fun, and that PowerPoint presentations are nowhere near as effective as the Serview Workbook. Philosophy is one thing, though. Practice is something else entirely. But at Serview, they truly live up to that philosophy. The course is fun; the trainer enjoys his work and is also very experienced—not only in training but also in implementing ITIL in practice. Add to that great catering, and the whole package is simply perfect. Really great. Next time, my decision will be a quick one in favor of Serview. Because now I know I can expect more than from other providers—since not all courses are created equal.

ITIL: Concise and Clear March 25, 2013

By Wolfram Eulberg (Douglas Informatik & Service GmbH)

The ITIL Foundation course is well-structured in terms of the weighting and order of the topics and is tailored to the subsequent exam. The number of new and, in some cases, similar-sounding technical terms is immense, but the extensive material was nevertheless presented very clearly, supported by many examples, and the lecture—despite the sometimes dry technical content—was engaging enough to keep attention levels high. The instructor had a great deal of experience with ITIL implementation, which he drew upon frequently. I personally think it was great that, instead of a PowerPoint slideshow, the course content was presented using flipcharts that participants had to fill out and then transfer into the analog workbook.

Concise, informative, interesting, and easy to understand March 25, 2013

By Martin Smieja (Douglas Informattik & Service GmbH)

Mr. Hinrichs did an excellent job of preparing and presenting both the content and the training-related topics. In particular, the illustrative examples for each topic were very effective in making the content more accessible. Thank you very much for a very interesting training session.

Great workout March 18, 2013

By Daniel Müller (Roche Diagnostics)

Excellent training with excellent exam preparation. Despite the heavy workload, the training week was a lot of fun.

A very well-organized and successful—yet intensive—seminar! February 6, 2013

By Christopher Köszegi (Boerse Stuttgart AG)

General Impressions: A very pleasant atmosphere with everything you’d expect. In addition, the group size was ideal for fostering meaningful discussion and ensuring optimal learning outcomes. Trainer: Very knowledgeable and, through plenty of real-world examples and humor, managed to keep the group engaged all day long. Time management wasn’t always optimal, though this can also be attributed to the volume of training content. Content/Training Materials: Some chapters that consist of only one slide should be removed. I believe it is more important to highlight and explain the core components of the lifecycle. It would be very helpful if the pages in the workbook were numbered and also included a reference to the Reference Book or the textbook. Furthermore, I suggest providing a link to the “Big Picture” upon completion of each learning chapter (e.g., Service Design Coordination). This way, participants always have a link to the big picture. Exam Preparation When preparing for the exam, I personally would find a summary based on the “Big Picture” mentioned earlier helpful. For example, we could use a Metaplan wall here to reflect on the key content together as a group.

Excellent Training February 4, 2013

By Karsten Heinrichs (regio iT)

Hello, I really enjoyed the 3-day ITIL Foundation training course. The instructor had a knack for presenting the rather dry material in a very clear and extremely interesting way. I will definitely take more courses at Serview.

A very competent coach December 18, 2012

By Unknown

I was extremely satisfied with the training provided by Mr. Björn Hinrichs. He presented the training material in a varied and competent manner, and his lighthearted comments throughout helped make the otherwise dry subject matter more engaging. There is absolutely nothing to criticize. I highly recommend Serview.

Evaluation of the Training 18.12.2012

By Unknown

I was completely satisfied with the training provided by Mr. Björn Hinrichs. The presentation of the training content was varied, and his humorous remarks throughout helped keep the participants engaged throughout. There is absolutely nothing to criticize.

Very professional, dedicated, and inspiring December 13, 2012

By Sebastian (Bank of Scotland)

The training was practical, and the key points were highlighted very well. Thank you very much, and best regards for three valuable days!

Three days is too short, but otherwise very well done. December 13, 2012

By Gerke, Stefan (Logica Germany)

Three days are too short for this amount of material, which isn’t easy to understand. Since the exam questions aren’t just about terminology, students must also understand complex concepts. The instructor himself did a very good job. He spoke extemporaneously and made no mistakes. The course materials were also very well organized, making it easy to follow the lessons closely. If the training had lasted 5 days, I would have given it 5 stars. As it is, I’m giving it only 4. Best regards, Stefan Gerke

Very satisfied December 10, 2012

By Michael Künzli (D-ploy GmbH)

Der Trainer war jederzeit in der Lage, auch sehr trockene Elemente mit interessanten Beispielen zu vermitteln. Dadurch und durch die sehr gut aufbereiteten und strukturierten Themen war der Kurs sehr lehrreich.

Get Certified in Just 3 Days November 26, 2012

By Unknown

It’s quite a challenge to absorb the volume and nature of the material in just three days. The knowledgeable and experienced trainer was a great help. Equally helpful were the excellent training materials, which included fields for the participants to fill in themselves.

ITIL Assessment Seminar November 26, 2012

By Klaus Hofmann (DB Fuhrparkservice GmbH)

Thank you very much for my first ITIL seminar at SERVIEW. The structure of the seminar, the instructor’s teaching methods, and the overall experience were all very enjoyable. I look forward to attending more ITIL-related seminars in 2013. Best regards, Klaus Hofmann

Skillfully Trained November 23, 2012

By Michael Maus (SecureIT)

I would like to describe this training in three ways: technically sound, interactive, and engaging. Or, in short: highly recommended!

Great class with a good instructor November 22, 2012

By Matthias Sans (HeidelbergCement AG)

The course/training was very good. They addressed questions very well and provided good exam preparation. I highly recommend the course at Serview to everyone.

Competent and Successful November 15, 2012

By Unknown

The instructor provided us with a competent and successful introduction to service design and prepared us well for the subsequent exam. There was always plenty of time to address our practical questions, and the discussions were productive and further deepened our understanding of ITIL. Very good.

The Usual High Quality November 9, 2012

By Unknown

Once again, a Serview instructor really impressed me. The material was presented in a very practical way, and I was equipped with the theoretical knowledge I needed for the exam. The mix of hands-on participation and lecture-style instruction was just right. Thanks and best regards Denis Döll

... comprehensive and truly useful October 30, 2012

By Unknown

At first, I was worried that the next phase of my ITIL training would be too theoretical. The training at Serview proved me wrong. I could tell right away that the trainer had real-world experience and knew what he was talking about. The training center is superbly equipped, and the service was top-notch. Many thanks to the whole team... that was really helpful.

A very good training session October 22, 2012

By Dr. Yue Zhang (T-Systems)

Mr. Björn Hinrichs gave a very good presentation. The handout is also good. I am satisfied with the training.

Great training session October 4, 2012

By Olaf Priebe (Bitmarck Technik)

Great instructor, fantastic location, interesting real-world topics. Just like with my Foundation course, I noticed here as well that the instructor’s first-rate focus on practical application, in my opinion, comes at the expense of exam preparation. But as long as you pass the exam, that’s probably a minor issue. Best regards to Björn, too! Olaf Priebe

Excellent Focus on Practical Application September 27, 2012

By Unknown

Björn Hinrichs is a top-notch coach who consistently manages to integrate the topics into our day-to-day work. There's not much more to say. JUST one more THANK YOU.

A very good and comprehensive training session September 20, 2012

By Unknown

The training was very thorough and interesting. I especially liked the approach using the workbook and the clear graphics. This made the material very thorough and easy to understand. The only downside was how the material was organized. Personally, I would have preferred it if we had covered certain topics (especially at the beginning of the training) a bit more quickly so that we wouldn’t have had to learn so much new material on the last day. In my opinion, some relatively simple concepts were explained in too much detail and repeated too many times.

Concise knowledge transfer with many practical examples September 20, 2012

By Thomas Caspar (Wincor Nixdorf)

The training gave me a good overview of the ITIL framework and effectively taught me the knowledge needed for the exam. The instructor illustrated the material well with examples and always allowed plenty of time for questions and clarifications. This enabled me to apply what I learned to my own practical experience. It was important for me to set aside enough time for review in the evenings. In my opinion, it would be desirable to also work through the material on my own or reinforce it through exercises. However, that would certainly go beyond the scope of the 3-day course.

ITIL® Foundation, 3 days September 19, 2012

By Unknown

A successful event Mr. Hinrichs was very knowledgeable, had an extensive portfolio of examples, and was inspiring :-) However, the content had to be condensed significantly due to time constraints—four days would have been better to process everything we heard.

A lot of content presented well in a short amount of time. September 17, 2012

By Andreas Kaletta (Wincor Nixdorf)

Covering the ITIL material in 2.5 days is a challenge. Mr. Hinrichs succeeded in conveying the key points concisely, engaging the audience, and thus keeping things interesting throughout.

Everything really does work smoothly, conveniently, easily, and with a friendly touch. September 16, 2012

By Unknown

As always, the seminar was of high quality in terms of both content and delivery. In addition to preparing for the upcoming exam, I believe it is important that the material be presented in a way that allows participants to apply it to their work. Both of these aspects were handled very well: The content was consistently supported by examples, discussions, and the sharing of experiences, thereby reinforcing it in such a way that participants could translate abstract concepts into something tangible and thus take something away from the seminar. At the same time, the admittedly very extensive content was repeatedly summarized in a way that made the key points relevant to the exam clear. The exam preparation, in particular, was very well done. It helped me a great deal with this exam. In addition to the content itself and the teaching methods, I would also like to take this opportunity to once again praise the organization and dedication of ALL Serview staff members. Everything really runs smoothly, conveniently, simply, and in a friendly manner. This creates a very positive learning atmosphere. All of this ALSO contributes significantly to the successful progress and completion of the seminar.

comprehensive and featuring concrete real-world examples 16.09.2012

By Unknown

Mr. Hinrichs presented the rather dry course material in a very engaging way, using concrete, practical examples. The food provided on-site was once again very good. I have comments or suggestions regarding only two topics: 1) Group work: First of all, the number of group work sessions was appropriate for the course. However, I would prefer somewhat “more challenging” tasks—that is, not just reading through a few chapters together, writing them up, and then presenting them to the participants, but rather collaboratively developing creative outcomes (e.g., a business case for a specific case study). In my view, the main advantage would be that we’d end up with something tangible that could potentially be applied directly in our day-to-day business. For example, the group could brainstorm ideas about the content, perhaps create a sort of “management presentation” (on the flip chart), and then discuss together which points might still need to be considered, which ones don’t, and so on. 2) Course Materials: Serview’s course materials are generally very good and contain everything necessary for the course and for subsequently applying the ITIL knowledge learned. However, I noticed in one or two places that a color illustration of the flipchart in the workbook would have been very helpful—especially when colors are used to distinguish specific topics or areas of responsibility. I realize, of course, that color printing is significantly more expensive, but perhaps it would be sufficient to print only individual pages in color—or to distinguish between topics using different line styles (bold, double, dashed, etc.). Otherwise, specifically for this training, two charts were missing from the workbook, which is, of course, just a minor “flaw,” but for the sake of completeness, I wanted to mention it. But as I said, overall I was very satisfied and would definitely take a course like this again. Please understand my suggestions as just that—and not as criticism of the course.

Excellent! September 16, 2012

By Unknown

I thought the seminar was excellent. I already knew Mr. Hinrichs from the project he’s overseeing at our company, and I was very pleased that he was our trainer. The seminar was informative without being too dry. A few jokes here and there helped lighten the mood. Since there were only four of us in the seminar, we had a good learning environment to begin with. In conclusion, we all finished with respectable scores, which speaks to the high quality of the course. The only downside was that there were so few hotel rooms available.

Very good and professional September 16, 2012

By Marko Beyer (GLOBALFOUNDRIES - IT)

The training was very well and professionally organized and conducted. (As expected) I particularly liked the inclusion of the workbook among the training materials. I also noticed—and appreciated—the absence of a pile of Serview advertisements on the table, which I’d usually expect at in-house training sessions. Otherwise, the refreshments were once again excellent. It’s just a shame that there wasn’t a room left for me at the boarding house. But maybe next time. Many thanks to Björn and the entire team, both in front of the scenes and behind the scenes.

It was great again September 16, 2012

By Unknown

I thought the seminar was excellent once again. This was my third time with Serview and my second time with Björn Hinrichs—it was great again. Björn has a very good and friendly way of conveying the material clearly and keeping the seminar engaging. The handouts and materials provided were very well coordinated and easy to use. There was a lot of material to cover in a short amount of time, but it was manageable with Björn Hinrichs. The exam was challenging and, for me, particularly special because it was in English. But everything went well again this time, and I drove home yesterday feeling very happy. I’ll be back. Just the RCV and the Lifecycle course left, and then I’ll be an Expert. I’ll be taking both at Serview. I’d be especially happy if Björn Hinrichs could be one of the trainers again.

I was very pleasantly surprised September 16, 2012

By Unknown

I had some reservations beforehand because of the long training hours and the fact that some of the material was a bit dry. I have to say that, thanks to the trainers, I was proven wrong. They presented the material very well and illustrated it with many tangible, practical examples. I was very pleasantly surprised. All my concerns were unfounded. I’d like to once again express my praise and gratitude to the trainers, Björn Hinrichs and Heiko Diekelmann.

Once again—very satisfied September 16, 2012

By Unknown

I was—once again—very satisfied with the course! Our instructor, Mr. Hinrichs, knows how to present the material in a clear and engaging way. He willingly addresses participants’ questions, ensuring that any ambiguities are cleared up. In some cases, genuine discussions arose (e.g., regarding the tension between theory and practice), which I believe were very valuable for us as service managers. As for the course itself, I don’t really see any immediate room for improvement. However, expanding the range of practice exams would be helpful for exam preparation. I’ve come to realize that selecting the correct answer is a skill that must be practiced separately—in other words, even if one had memorized all the PowerPoint slides, that would be no guarantee of passing the exam. During the exam, I always found it challenging to memorize the texts in order to compare them, as well as to identify the relevant points that matter. This ability to recognize relevant points should also be practiced, as it serves as the bridge between theory and practice. It would therefore be helpful if Serview could provide even more practice material, especially with regard to the Expert exam, where the entire subject matter must be covered.

very comprehensive September 13, 2012

By Unknown

I’d be happy to provide feedback on the ITIL Strategy and Design course. 1. The course materials were very comprehensive and certainly sufficient for preparation. 2. The way the material was presented was appropriate for the scope of the subject matter. 3. The handout materials should have been numbered so I could quickly locate specific pages. Furthermore, it would be helpful to mark the pages in the note-taking handout with the corresponding reference pages from the course materials so that specific topics can be explored in greater depth. 4. The preparation for the exam was very good. 5. The training location in Bad Homburg was very pleasant, with recreational activities (board games, foosball table, etc.) and good food.

Impressed by the training sessions September 13, 2012

By Unknown

I’m still very impressed with the training sessions and can give them a positive review. In terms of content, there’s really nothing to complain about—and Jens, in particular, deserves a big round of applause! This was the fourth time I’ve been lucky enough to be part of a relatively homogeneous group of participants; I can imagine that sometimes there are a few troublemakers who end up dragging the whole team down. I thought our team was really great! You also do a fantastic job of conveying the service mindset to the customer—especially making sure they realize they’re being treated well. Any minor issues that came up during my training sessions were resolved quickly and without red tape.

Real-World Insights September 12, 2012

By Martin Bendig (-)

What impressed me most about Mr. Hinrichs—aside from his brilliant presentation—was his sense of humor and his great flexibility, as well as the fact that, as a trainer himself, he truly has practical insights. There are quite a few other trainers where you can tell right away that they’ve just memorized a book for the seminar beforehand. These events are usually a waste of time, since you’ve typically already familiarized yourself with the topic in some way before it even starts. You can tell best by how you feel—when you have the urge to fall asleep, or when hardly any of the participants’ questions can be answered satisfactorily. At yesterday’s event, the opposite was true. I myself once studied presentation and public speaking techniques—but above all, teaching techniques—as part of my NLP Master training, applied them in seminars, and would simply say: Mr. Hinrichs managed to establish rapport with the group immediately and steer the event in the direction he intended. Thanks to the metaphors he used (Giovanni’s Pizzeria), he did an excellent job of presenting the material in a way that’s easy for the brain to process. When questions came up, he didn’t let himself be sidetracked from his main thread but instead integrated them well into the overall flow. I think that by the end of the event, every participant had a good understanding of what ITIL is. Another definite advantage was that there were no complete IT beginners in our group. The presentation materials are well-designed, with plenty of graphics to support visual thinking. I also really appreciated the absence of a projector!!! That’s exactly how I would do it—I find anything other than paper or a whiteboard tiring in the long run. I’ll take it upon myself to prepare the flip charts with fill-in-the-blank exercises as a personal tip.

Doing Without PowerPoint September 12, 2012

By Norbert Nitschke (-)

I had expected a seminar with dry, theoretical content. And even though I had made an effort to participate myself, the ITIL V3 Foundation training was still more of a mandatory event on my agenda. Mr. Hinrichs’s course turned what I expected to be a “mandatory” event into a “voluntary” one: By foregoing PowerPoint presentations and conveying the material using vivid images and very well-prepared flip charts, he helped me understand the subject of service management much better than I could have imagined beforehand; it sparked my interest. For this, I would like to formally express my personal thanks to Mr. Hinrichs!

...a real highlight September 12, 2012

By Stefan Kuhn (HEWI Heinrich Wilke GmbH)

Thank you so much for these two extremely positive, well-organized, and successful seminars. Since I knew even before the seminar that the scope of the training and exams would be very broad, I was naturally extremely curious to see if and how it would all work out. Since we had a total of three exams to take yesterday and today, my dopamine levels are still slightly elevated (according to Wikipedia, dopamine is an intermediate product [“happiness hormone”] in the biosynthesis of adrenaline ;-) Key points of my ‘Service Evaluation’: In Expert Inventiv Block 1, we were treated to first-class hospitality by a SERVIEW-certified partner (Der Öschberghof) in a very pleasant setting. The ServiewTeam in Bad Homburg, with its attentiveness and warmth, orchestrated and executed the exam preparation very thoughtfully and professionally. The seminar participants, together with the trainers, became a true success team (fit for use, fit for purpose, and fit for examination). • Supported by a very well-thought-out seminar concept, we were able to “focus” on just a few workbook pages instead of 1,142 core pages. Björn and Marcus, with their keen sense of timing, quality, resilience, priorities, and enthusiasm, reliably guided us toward our goal. Variety, fun while learning, and a wealth of practical examples made the seminar a true highlight for me personally. SERVIEW (specifically ALL services and service assets) demonstrated to me, through practical examples, the achievable factors for enthusiasm (see Kano Model) of an ITIL seminar—live and in full color. Thank you to SERVIEW. Thank you to the helpers who are mostly unseen but always “felt.” A very special thank you to Björn Hinrichs and Marcus Wagner, because only such dedicated trainers can generate true enthusiasm.