Personal Contact Person
A Community Lead is available to assist with questions, contacts, and relevant topics.
SERVIEW One – the community for service management
SERVIEW ONE brings people together to foster genuine exchange, gain new perspectives, and collaboratively advance service management. Here, personal connections are formed, valuable contacts are made, and a network is built where people learn from one another and grow together.
More Communication
About People and Experiences
More Perspectives
through a variety of ideas
Greater Impact
through joint action
Why SERVIEW One?
Service management requires collaboration—not just knowledge.
Service management thrives on experiences, perspectives, and the exchange of ideas among people. SERVIEW One brings the community together and creates a space for personal interaction, new ideas, and shared growth. This is where people come together who take on responsibility, drive the development of their organizations, or simply enjoy discussing service management with others. It’s not just about technical topics, but also about connecting with others, networking, and shared experiences. SERVIEW ONE is neither a traditional club nor a sales network. It is the community for people who want to think ahead together about service management.
Practical
Real-world experience for real-world application—concrete, relevant, and actionable.
Personal
Direct interaction with people who face similar challenges.
On Equal Footing
Open discussions in a trusting and respectful environment.
Who is SERVIEW One designed for?
SERVIEW One is aimed at anyone interested in service management, who holds a leadership role in service organizations, or who would like to exchange ideas with others about modern approaches, experiences, and challenges in service management—regardless of whether they apply service management themselves or offer solutions and services related to it. What matters most is a shared passion for the topic and the opportunity to exchange ideas with others.
Nadine Scherer | Community Lead
“SERVIEW One creates the space that many people miss in their everyday lives: genuine interaction with people who face similar challenges.”
SERVIEW One connects people in a professional network—with a focus on exchange, networking, and mutual professional development.
Your Benefits as a Member
More exchange. More perspectives. More impact.
Monthly “One2gether”
SERVIEW One members typically gather once a month for an in-person community meeting at SERVIEW. These meetings are held on Tuesdays during the second week of the month from 4:30 p.m. to 8:00 p.m. In addition, we offer an online live member meeting on Tuesdays during the third week of the month from 4:00 p.m. to 6:00 p.m., providing an additional opportunity for discussion, knowledge sharing, and networking.
"On the Road" Community
As part of the SERVIEW Conference and the SERVIEW TOOL MEETUP, SERVIEW One members come together for in-person discussions and valuable networking opportunities.
"One Preview" Pilot Training Sessions
Before new training sessions officially begin, SERVIEW One members get the exclusive opportunity to participate in pilot events free of charge and explore new content even before it’s released to the market.
"Special One" Events
Regular community events held in a unique atmosphere offer SERVIEW One members the opportunity for personal interaction, valuable networking, professional discussions, and shared experiences within the community.
SERVIEW "One2Free"
As a SERVIEW One member, you’ll enjoy free tickets to select SERVIEW events, such as the SERVIEW TOOL MEETUP, the SERVIEW Expo, and the Kresse Conference, as well as exclusive early-bird benefits.
SERVIEW "One Deal"
SERVIEW One members receive a 30% discount on SERVIEW Circle Reports and also benefit from extended early-bird rates for the SERVIEW Congress, allowing them to take advantage of attractive pricing for even longer.
One Air
Save the Dates:
Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, broader coverage, and new workflows—but which of these are already working in practice today?
Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl in a discussion about the opportunities, limitations, and practical experiences related to testing with GenAI.
Your questions are our focus—we prioritize open discussion over a lecture.
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up now!Tuesday, September 8, 2026, 4:30 p.m. – 8:00 p.m.
SERVIEW "Special One" with Bertram Engel at SERVIEW ECH
Rock history up close: Bertram Engel, one of Germany’s best drummers, has been playing alongside Udo Lindenberg and Peter Maffay for nearly 50 years. At the SERVIEW One Special, you can look forward to an exclusive reading performance featuring personal stories, exciting behind-the-scenes insights, and musical moments at the piano. Afterward, Bertram will answer your questions, sign autographs, and take time for one-on-one conversations. An intimate evening full of music, humor, and genuine connections. Food and drinks are included, and seating is intentionally limited—secure your spot now!
Sign up now!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: SERVIEW TOOL MEETUP
In this session, we’ll provide exclusive insights into the concept, format, and background of SERVIEW’s Tool Meetup. Learn how the “heavyweights” are selected, evaluated, and pitted against each other live—and ask your questions about the content, added value, and participation.
Open, transparent, and through direct communication.
Guests: Lucas Wollenhaupt, Marco Bichel, Sabine Beetz
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up now!Tuesday, September 15, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Thursday, September 24, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2)—time for an honest assessment. Together with selected experts, we reflect on what has proven effective in practice, where new ways of thinking have emerged, and which questions continue to occupy our minds.
Guests: Petros Apergis (PeopleCert), Ian Clarkson (PeopleCert)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Note: English Cress Conference
Sign up now!Tuesday, October 13, 2026, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Sign up now!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: Six Months of ITIL 5: Experiences and Questions
ITIL® 5 has been in use for six months. It’s time for an initial assessment.
What's working well? Where are the challenges? And what impact is the new version having in practice?
At our press conference, we will present the key findings—in a concise and transparent manner.
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up now!Tuesday, October 20, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: SERVIEW Circle - The Source of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex—it’s getting harder to navigate, and marketing claims are getting louder. We’re creating an independent framework that brings transparency to the tools market.
Guest: Torsten Schneider
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up now!Wednesday, November 4, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Bad Homburg
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all in the unique atmosphere of Bad Homburg. Together with the SERVIEW One Community, you can look forward to engaging conversations, new perspectives, and practical ideas.
Sign up now!Monday, November 9, 2026, 5:30 p.m. – 8:30 p.m.
SERVIEW "One the Road" in Leipzig
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of the city of Leipzig. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Sign up now!Wednesday, November 11, 2026, 5:30 p.m. – 8:30 p.m.
SERVIEW "One the Road" in Hamburg
Experience personal interaction, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of the city of Hamburg. Together with the SERVIEW One Community, you can look forward to engaging conversations, new perspectives, and practical ideas.
Sign up now!Monday, November 16, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Munich
Experience personal interaction, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of Munich. Together with the SERVIEW One Community, you can look forward to engaging conversations, new perspectives, and practical ideas.
Sign up now!Wed., November 18, 2026 – Fri., November 20, 2026
HUCAISM® Professional: Exclusive Pilot Training for One
As a SERVIEW One member, you have the exclusive opportunity to participate in the first HUCAISM® Professional training course—offered as a pilot program—at no cost. Get an early introduction to the new framework, deepen your understanding of the core principles of Human-Centered AI Service Management, and gain practical insights into the responsible use of AI in service management. Your feedback will be directly incorporated into the further development of the training program. Secure your spot and become part of the first group to experience HUCAISM® Professional in practice.
Sign up now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?
Amid increasing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?
Guest: Erita Rexhepi (PECB)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up now!Tuesday, December 8, 2026, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Sign up now!Tuesday, December 15, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Tuesday, January 12, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Sign up now!Tuesday, January 19, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Tuesday, February 9, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Sign up now!Tuesday, February 16, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Tuesday, March 9, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Sign up now!Tuesday, March 16, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Tuesday, April 13, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Sign up now!Tuesday, April 20, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Tuesday, May 11, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW “One2gether” in Bad Homburg
The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Sign up now!Tuesday, May 18, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Tuesday, June 8, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "On the Road" at SERVIEW27
SERVIEW "On the Road" at SERVIEW27
Personal interaction, new connections, and practical insights into service management—right here in Seeheim-Jugenheim.
Sign up now!Tuesday, June 15, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.
Sign up now!Membership
A membership for anyone who wants to help shape service management:
Free*
*As a SERVIEW customer, you can use SERVIEW One free of charge for the first three years. For all other members, the membership fee is
119 ,- € net per year per person.
List price: 119 ,- € per year
Free for the first 3 years for SERVIEW customers
SERVIEW ONE is aimed at individuals—
—who want to actively shape service management and become part of a strong community.
Exclusive Member Newsletter
Monthly updates on topics, training sessions, events, and community initiatives.
