Introduction to Service Management—The SERVIEW Model for Implementation

Integration of our "How to Implement ITSM / ESM" model with our specialized consulting products

Our "How to Implement ITSM / ESM" model is carefully designed to systematically support both new implementations and the optimization of existing environments. This model, combined with our specialized consulting products, provides a structured approach for every phase of ITSM / ESM implementation:

• 1. ITSM / ESM Strategy & Roadmap:

Develop a clear strategy and roadmap that will serve as the foundation for all future activities, whether you are setting up a new ITSM/ESM environment or optimizing existing processes.

• 2. ITSM / ESM Success Manager:

A dedicated Success Manager oversees the implementation of the service management program from start to finish to ensure success in both new implementations and optimization efforts.

• 3. ITSM / ESM Communication & Marketing Strategy:

Use an effective communication and marketing strategy to ensure the right level of stakeholder engagement and promote acceptance of the ITSM or ESM program within your organization.

• 4. ITSM / ESM Health Check and ITSM / ESM Maturity Assessment:

Assess the current status of your ITSM processes and identify opportunities for improvement that apply to both new implementations and existing systems.

• 5. ITSM / ESM Service Model:

Define and optimize the structure and dynamics of your services to improve the efficiency of service delivery, whether you're setting up a new operation or managing an existing one.

• 6. ITSM / ESM Process Design & Modeling:

Design and model service processes tailored to your company's specific needs—ideal for new setups and optimizing existing workflows.

• 7. ITSM / ESM Tool Tuning:

Use targeted tool tuning to provide optimal support for your service processes—a key factor in optimizing and further developing your existing system.

• 8. ITSM / ESM Tool Selection:

Choose the right tools to effectively support your service processes—a critical component in both new implementations and reconfigurations.

• 9. ITSM / ESM Deployment & Early Life Support:

Support the rollout of new service processes and stabilize the early operational phases to quickly achieve efficiency and service goals.

• 10. Awareness & ITSM/ESM Training Courses:

Awareness and ITSM/ESM training are essential components of the HTI model for promoting a balance between people, technology, and the organization and ensuring sustainable success.

This integration of our products with the "How to Implement" model ensures that our customers can efficiently achieve their service management goals and sustainably improve their processes, both in new implementations and during optimization efforts.

Let’s be frank: Implementing service management is a challenging and complex process. That’s why you should never embark on this journey alone. The risk of approaching the change project halfheartedly or losing sight of important aspects is simply too great. With an experienced partner like SERVIEW, your service management implementation will gain the necessary credibility both internally and externally.

You’ll also benefit from the more than 20 years of experience our service management professionals have—they truly know every pitfall. Our team doesn’t just provide specific advice and expert recommendations—we roll up our sleeves and get to work to achieve the best possible results for your organization. In short: We know what you need. Take advantage of this wealth of knowledge and put your service management implementation in our hands!

Would you like to know which building blocks are best for getting your service management off to a good start? Then get in touch with us!