SERVIEW Kressekonferenz - ITSM Meets the Excitement of Soccer
In the dynamic world of IT Service Management (ITSM), innovation is the engine that drives us forward. With the SERVIEW Press Conference, we’re introducing a format that’s revolutionizing the industry: an event that brings the excitement and energy of a soccer press conference to the IT world while setting new standards for knowledge sharing.
Just like at a stadium, where coaches and players step up to the microphones after an exciting game, our Kresse Conference brings together top-tier experts and leading figures from the ITSM industry on stage—where they’ll answer your questions live, unfiltered, and right there on the spot.
You have the opportunity to actively contribute key topics and current challenges: controversial developments, future trends, tool strategies, organizational issues, best practices, or critical success factors in IT service management.
No prepared, run-of-the-mill presentations.
No watered-down answers.
Instead, genuine discussion, spontaneous reactions, and transparent assessments of the industry’s most exciting topics.
The format captivates with its consistently interactive approach: Instead of rigid presentations, you’ll experience a lively dialogue in which you’re not just a listener but an active participant. The Kresse Conference is more than just an event—it’s a platform for clear positions, new perspectives, and valuable insights for your IT organization.
The Agenda – Your Event with a Stadium Atmosphere
Look forward to a compact, inspiring day of events featuring in-depth expertise and genuine networking opportunities:
9:00–10:30 a.m. | Business Breakfast
Start your day in a relaxed atmosphere—with coffee, breakfast, and initial in-depth discussions with industry peers, decision-makers, and ITSM experts. Networking on equal footing in an exclusive setting.
10:30 a.m. | Briefing
This is where we set the stage: At the official briefing, we’ll get you in the right mindset for the “shoot,” explain the schedule, ground rules, and key topics. Here, you’ll learn how you can actively participate and which top topics will be in the spotlight. Clear. Concise. To the point.
11:00 a.m. – 12:00 p.m. | The Highlight – The Kresse Conference Live
Now things are getting exciting: Our experts are taking their seats on the panel—and you’ll have the floor. Ask your questions live on site, address current hot topics, and discuss them directly with the leading minds in the ITSM world. This is where real “aha” moments, clear statements, and new perspectives emerge.
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Deepen your conversations, make valuable connections, and take away concrete ideas for your practice.
The SERVIEW Kressekonferenz is not a traditional seminar.
It is an interactive ITSM event with a unique character—inspiring, opinionated, and practical.
Be there in person—get your free ticket
If you'd like to attend in person in the press conference room, you can secure one of the free tickets. The dates for 2026 are:
- Tuesday, October 13, 2026, 1:30 p.m. – 10:00 p.m. – Topic: ITIL Version 5 – AI Governance Launch Event
- Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m. – Topic: SERVIEW Circle – The Source of Clarity
- Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m. – Topic: Digital Trust – How Do Standards Create True Security?
More dates will follow.
We look forward to seeing you there and having some exciting conversations!
Thursday, October 15, 2026, 1:30 p.m. – 9:00 p.m.
ITIL Version 5 – AI Governance Launch Event
One day. Two events. Three ways to participate
Our launch event consists of two parts, which can be attended together or separately.
Part 1 – starting at 1:30 p.m.: Cress Conference
We’ll start at 1:30 p.m. with a group lunch. The first part of the event will then focus on our Kresse Conference—featuring current topics, information, and discussion. This will be followed by a break of about 30 minutes.
Part 2 – starting at 4:30 p.m.: ITIL Version 5 AI Governance Launch
Starting at 4:30 p.m., we'll head over to the SERVIEW Pub to kick off the second part of the day. The focus now will be on the new ITIL Version 5 AI Governance module.
PeopleCert will provide us with first-hand insights into the new product and explain what AI governance in ITIL entails and why this topic will be important for businesses and service management in the future. Afterward, we’ll move on to the more relaxed part of the evening: dinner, drinks, conversation, and networking at the SERVIEW Pub.
Three ways to participate: You decide for yourselves how you’d like to join: the entire day starting at 1:30 p.m., just the Kresse Conference starting at 1:30 p.m., or just the launch and networking evening starting at 4:30 p.m.
Sign up now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: SERVIEW Circle - The Source of Clarity
The market for ITSM and ESM technologies is evolving rapidly. New vendors, new platforms, artificial intelligence, and a constant stream of new value propositions are making it increasingly difficult to navigate the landscape. What really sets these solutions apart? Which platform is best suited for which requirements? And what lies behind the vendors’ promises?
This is exactly where the SERVIEW Circle comes in. It provides an independent framework for the ITSM and ESM tool market, highlights differences, and ensures greater transparency and clarity. Its goal is not to crown a winner, but to help companies better understand the market and identify the solutions that are relevant to them.
The highlight of the morning will be the live Kresse Conference with our guest Torsten Schneider. We’ll discuss the SERVIEW Circle, current developments in the tools market, and the future of ITSM and ESM. Above all, though, we’d love to hear your questions: Ask follow-up questions, join the discussion, challenge our views, and share your experiences—the Kresse Conference thrives on direct interaction with participants.
We’ll kick things off from 9:00 a.m. to 10:30 a.m. with our Business Breakfast. Starting at 10:30 a.m., we’ll get in the right mindset for the topic together before the Kresse Conference begins live at 11:00 a.m. At 12:00 p.m., we’ll wrap up the morning with lunch and networking.
Sign up for free now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?
Amid increasing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?
Guest: Erita Rexhepi (PECB)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!A format that is changing the IT world
This concept is completely new to the IT industry—and that’s exactly what makes it so exciting! The SERVIEW Kresse Conference focuses on dialogue: Up to three renowned guests take questions from journalists at the same time and offer exclusive insights into the world of ITSM. We make a point of adding a dash of humor, because expertise doesn’t have to be dry!
With this format, we once again demonstrate our commitment: Consulting. Training. Different! We bring successful formats from other industries into the IT world, setting new standards for information and entertainment.
Feel the Spirit of Soccer
Imagine this: the energy of a press conference following a thrilling soccer match, combined with in-depth ITSM expertise. At the SERVIEW Press Conference, we create a platform where technical expertise and captivating presentations go hand in hand.
We invite you to join us as ITSM pioneers take center stage and inspire with exciting insights into the future of IT service management. Be part of an event that is captivating, inspiring, and—in true SERVIEW style—different.
