SERVIEW Kressekonferenz - ITSM Meets the Excitement of Soccer
In the dynamic world of IT Service Management (ITSM), innovation is the engine that drives us forward. With the SERVIEW Press Conference, we’re introducing a format that’s revolutionizing the industry: an event that brings the excitement and energy of a soccer press conference to the IT world while setting new standards for knowledge sharing.
Just like at a stadium, where coaches and players step up to the microphones after an exciting game, our Kresse Conference brings together top-tier experts and leading figures from the ITSM industry on stage—where they’ll answer your questions live, unfiltered, and right there on the spot.
You have the opportunity to actively contribute key topics and current challenges: controversial developments, future trends, tool strategies, organizational issues, best practices, or critical success factors in IT service management.
No prepared, run-of-the-mill presentations.
No watered-down answers.
Instead, genuine discussion, spontaneous reactions, and transparent assessments of the industry’s most exciting topics.
The format captivates with its consistently interactive approach: Instead of rigid presentations, you’ll experience a lively dialogue in which you’re not just a listener but an active participant. The Kresse Conference is more than just an event—it’s a platform for clear positions, new perspectives, and valuable insights for your IT organization.
The Agenda – Your Event with a Stadium Atmosphere
Look forward to a compact, inspiring day of events featuring in-depth expertise and genuine networking opportunities:
9:00–10:30 a.m. | Business Breakfast
Start your day in a relaxed atmosphere—with coffee, breakfast, and initial in-depth discussions with industry peers, decision-makers, and ITSM experts. Networking on equal footing in an exclusive setting.
10:30 a.m. | Briefing
This is where we set the stage: At the official briefing, we’ll get you in the right mindset for the “shoot,” explain the schedule, ground rules, and key topics. Here, you’ll learn how you can actively participate and which top topics will be in the spotlight. Clear. Concise. To the point.
11:00 a.m. – 12:00 p.m. | The Highlight – The Kresse Conference Live
Now things are getting exciting: Our experts are taking their seats on the panel—and you’ll have the floor. Ask your questions live on site, address current hot topics, and discuss them directly with the leading minds in the ITSM world. This is where real “aha” moments, clear statements, and new perspectives emerge.
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Deepen your conversations, make valuable connections, and take away concrete ideas for your practice.
The SERVIEW Kressekonferenz is not a traditional seminar.
It is an interactive ITSM event with a unique character—inspiring, opinionated, and practical.
Be there in person—get your free ticket
If you'd like to attend in person in the press conference room, you can secure one of the free tickets. The dates for 2026 are:
- Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m. – Topic: The Future of Testing – How Is GenAI Really Changing Our Quality Assurance?
- Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m. – Topic: SERVIEW TOOL MEETUP – Showdown of the Heavyweights
- Thursday, September 24, 2026, 9:00 a.m. – 1:00 p.m. – Topic: PRINCE2 in Dialogue – Experiences, Insights, Perspectives
- Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m. – Topic: Six Months of ITIL® 5 – Initial Experiences and Unanswered Questions
- Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m. – Topic: SERVIEW Circle – The Source of Clarity
- Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m. – Topic: Digital Trust – How Do Standards Create True Security?
More dates will follow.
We look forward to seeing you there and having some exciting conversations!
Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, broader coverage, and new workflows—but which of these are already working in practice today?
Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl in a discussion about the opportunities, limitations, and practical experiences related to testing with GenAI.
Your questions are our focus—we prioritize open discussion over a lecture.
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: SERVIEW TOOL MEETUP
In this session, we’ll provide exclusive insights into the concept, format, and background of SERVIEW’s Tool Meetup. Learn how the “heavyweights” are selected, evaluated, and pitted against each other live—and ask your questions about the content, added value, and participation.
Open, transparent, and through direct communication.
Guests: Lucas Wollenhaupt, Marco Bichel, Sabine Beetz
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Thursday, September 24, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2)—time for an honest assessment. Together with selected experts, we reflect on what has proven effective in practice, where new ways of thinking have emerged, and which questions continue to occupy our minds.
Guests: Petros Apergis (PeopleCert), Ian Clarkson (PeopleCert)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Note: English Cress Conference
Sign up for free now!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: Six Months of ITIL 5: Experiences and Questions
ITIL® 5 has been in use for six months. It’s time for an initial assessment.
What's working well? Where are the challenges? And what impact is the new version having in practice?
At our press conference, we will present the key findings—in a concise and transparent manner.
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: SERVIEW Circle - The Source of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex—it’s getting harder to navigate, and marketing claims are getting louder. We’re creating an independent framework that brings transparency to the tools market.
Guest: Torsten Schneider
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?
Amid increasing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?
Guest: Erita Rexhepi (PECB)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!A format that is changing the IT world
This concept is completely new to the IT industry—and that’s exactly what makes it so exciting! The SERVIEW Kresse Conference focuses on dialogue: Up to three renowned guests take questions from journalists at the same time and offer exclusive insights into the world of ITSM. We make a point of adding a dash of humor, because expertise doesn’t have to be dry!
With this format, we once again demonstrate our commitment: Consulting. Training. Different! We bring successful formats from other industries into the IT world, setting new standards for information and entertainment.
Feel the Spirit of Soccer
Imagine this: the energy of a press conference following a thrilling soccer match, combined with in-depth ITSM expertise. At the SERVIEW Press Conference, we create a platform where technical expertise and captivating presentations go hand in hand.
We invite you to join us as ITSM pioneers take center stage and inspire with exciting insights into the future of IT service management. Be part of an event that is captivating, inspiring, and—in true SERVIEW style—different.
