Events for ITSM and Beyond
Join the SERVIEW community!
Driven by a deep passion for the people in our industry, we have made it our mission not only to serve as consultants and trainers on industry standards, but rather as bridge-builders who unite the people behind these standards. We achieve this by organizing first-class events and webinars dedicated to global best practices. Our goal is to create a space where knowledge, experiences, and innovations can be shared in order to collectively build value-adding IT service management.
Every year, we host the renowned SERVIEW Congress—an event that brings together leading figures in the IT and service management industry to discuss the latest trends, technologies, and management strategies. For more information, please visit our official website at www.serview27.com.
In addition to the SERVIEW Conference, we are proud to host the annual SERVIEW TOOL MEETUP, an essential event for anyone looking for the latest and most efficient tools in IT service management. Visit www.toolmeetup.com to learn more about this unique opportunity for networking and professional development.
Europe's #1 Conference & Trade Show for ITSM and Beyond
Speed Dating to Help You Choose the Right Tools!
Essential Knowledge in 60 Minutes
In addition, our extensive lineup of webinars provides a platform for continuous learning and development, with the goal of imparting the specialized knowledge and practical skills that are essential in today’s fast-paced IT world. From beginners to experienced professionals, our webinars are designed to support and advance each participant on their individual career path.
We firmly believe in the power of continuous professional development and the value of networking within the IT industry. Our goal is to build and sustain a vibrant community of professionals who are empowered and inspired by the exchange of knowledge and experiences, as well as access to the latest innovations. Join us on this journey as we explore new horizons together and look far beyond them.
Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, broader coverage, and new workflows—but which of these are already working in practice today?
Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl in a discussion about the opportunities, limitations, and practical experiences related to testing with GenAI.
Your questions are our focus—we prioritize open discussion over a lecture.
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: SERVIEW TOOL MEETUP
In this session, we’ll provide exclusive insights into the concept, format, and background of SERVIEW’s Tool Meetup. Learn how the “heavyweights” are selected, evaluated, and pitted against each other live—and ask your questions about the content, added value, and participation.
Open, transparent, and through direct communication.
Guests: Lucas Wollenhaupt, Marco Bichel, Sabine Beetz
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Thursday, September 24, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2)—time for an honest assessment. Together with selected experts, we reflect on what has proven effective in practice, where new ways of thinking have emerged, and which questions continue to occupy our minds.
Guests: Petros Apergis (PeopleCert), Ian Clarkson (PeopleCert)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Note: English Cress Conference
Sign up for free now!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: Six Months of ITIL 5: Experiences and Questions
ITIL® 5 has been in use for six months. It’s time for an initial assessment.
What's working well? Where are the challenges? And what impact is the new version having in practice?
At our press conference, we will present the key findings—in a concise and transparent manner.
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: SERVIEW Circle - The Source of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex—it’s getting harder to navigate, and marketing claims are getting louder. We’re creating an independent framework that brings transparency to the tools market.
Guest: Torsten Schneider
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?
Amid increasing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?
Guest: Erita Rexhepi (PECB)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!