Events for ITSM and Beyond
Join the SERVIEW community!
Driven by a deep passion for the people in our industry, we have made it our mission not only to serve as consultants and trainers on industry standards, but rather as bridge-builders who unite the people behind these standards. We achieve this by organizing first-class events and webinars dedicated to global best practices. Our goal is to create a space where knowledge, experiences, and innovations can be shared in order to collectively build value-adding IT service management.
Every year, we host the renowned SERVIEW Congress—an event that brings together leading figures in the IT and service management industry to discuss the latest trends, technologies, and management strategies. For more information, please visit our official website at www.serview27.com.
In addition to the SERVIEW Conference, we are proud to host the annual SERVIEW TOOL MEETUP, an essential event for anyone looking for the latest and most efficient tools in IT service management. Visit www.toolmeetup.com to learn more about this unique opportunity for networking and professional development.
Europe's #1 Conference & Trade Show for ITSM and Beyond
Speed Dating to Help You Choose the Right Tools!
Essential Knowledge in 60 Minutes
In addition, our extensive lineup of webinars provides a platform for continuous learning and development, with the goal of imparting the specialized knowledge and practical skills that are essential in today’s fast-paced IT world. From beginners to experienced professionals, our webinars are designed to support and advance each participant on their individual career path.
We firmly believe in the power of continuous professional development and the value of networking within the IT industry. Our goal is to build and sustain a vibrant community of professionals who are empowered and inspired by the exchange of knowledge and experiences, as well as access to the latest innovations. Join us on this journey as we explore new horizons together and look far beyond them.
Thursday, October 15, 2026, 1:30 p.m. – 9:00 p.m.
ITIL Version 5 – AI Governance Launch Event
One day. Two events. Three ways to participate
Our launch event consists of two parts, which can be attended together or separately.
Part 1 – starting at 1:30 p.m.: Cress Conference
We’ll start at 1:30 p.m. with a group lunch. The first part of the event will then focus on our Kresse Conference—featuring current topics, information, and discussion. This will be followed by a break of about 30 minutes.
Part 2 – starting at 4:30 p.m.: ITIL Version 5 AI Governance Launch
Starting at 4:30 p.m., we'll head over to the SERVIEW Pub to kick off the second part of the day. The focus now will be on the new ITIL Version 5 AI Governance module.
PeopleCert will provide us with first-hand insights into the new product and explain what AI governance in ITIL entails and why this topic will be important for businesses and service management in the future. Afterward, we’ll move on to the more relaxed part of the evening: dinner, drinks, conversation, and networking at the SERVIEW Pub.
Three ways to participate: You decide for yourselves how you’d like to join: the entire day starting at 1:30 p.m., just the Kresse Conference starting at 1:30 p.m., or just the launch and networking evening starting at 4:30 p.m.
Sign up now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: SERVIEW Circle - The Source of Clarity
The market for ITSM and ESM technologies is evolving rapidly. New vendors, new platforms, artificial intelligence, and a constant stream of new value propositions are making it increasingly difficult to navigate the landscape. What really sets these solutions apart? Which platform is best suited for which requirements? And what lies behind the vendors’ promises?
This is exactly where the SERVIEW Circle comes in. It provides an independent framework for the ITSM and ESM tool market, highlights differences, and ensures greater transparency and clarity. Its goal is not to crown a winner, but to help companies better understand the market and identify the solutions that are relevant to them.
The highlight of the morning will be the live Kresse Conference with our guest Torsten Schneider. We’ll discuss the SERVIEW Circle, current developments in the tools market, and the future of ITSM and ESM. Above all, though, we’d love to hear your questions: Ask follow-up questions, join the discussion, challenge our views, and share your experiences—the Kresse Conference thrives on direct interaction with participants.
We’ll kick things off from 9:00 a.m. to 10:30 a.m. with our Business Breakfast. Starting at 10:30 a.m., we’ll get in the right mindset for the topic together before the Kresse Conference begins live at 11:00 a.m. At 12:00 p.m., we’ll wrap up the morning with lunch and networking.
Sign up for free now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?
Amid increasing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?
Guest: Erita Rexhepi (PECB)
Location: SERVIEW Education Center & Hotel in Bad Homburg
Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast
10:30 a.m. | Briefing
11:00 a.m. – 12:00 p.m. | The Kresse Conference Live
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Sign up for free now!