Human-Centered AI Service Management (HUCAISM)^®) 
Training & Certification

Artificial intelligence has long since moved beyond merely supporting your services—it now delivers them. It responds, it makes recommendations, and increasingly, it acts on its own. This raises a question that no traditional framework can answer: Who bears responsibility when the machine makes a decision? This is exactly where HUCAISM comes in^® Human-Centered AI Service Management is the discipline developed by SERVIEW that combines service management and AI governance into a seamless, human-centered operational model. HUCAISM does not replace ITIL®, ISO/IEC 42001, or the EU AI Act—it bridges the gap between them and transforms regulations and best practices into a living operational discipline.

We deliberately designed the HUCAISM certification as a single, comprehensive training program—not a multi-stage process that you work through step by step and invoice by invoice. Three days that take you from the basics to independent application. Even the challenging specialized topics are explicitly included: the governance of agent-based systems and the maturity assessment. There’s nothing else you need to purchase.