Terms and Conditions - T&C

(As of June 2026 - Version 5.8)

1. Terms and Conditions for Training Services and Room Reservations Provided by SERVIEW GmbH

§1 General Provisions

These General Terms and Conditions apply to publicly offered training courses as well as in-house training, room reservations, facility rentals, and customer-specific training programs offered by SERVIEW GmbH. Verbal commitments and side agreements require written confirmation by SERVIEW GmbH. The goods and services we offer are intended exclusively for commercial customers (companies and self-employed individuals) as defined in § 14 of the German Civil Code (BGB). Any reference to “SERVIEW” refers to SERVIEW GmbH.

§2 Registration for Our Events

Registration can be done in writing (by mail, email, or fax) or via the website (www.serview.de). If the training session you booked is available, we will send you a confirmation of registration (which marks the conclusion of the contract). The number of participants for our training sessions is limited. Therefore, we process registrations in the order in which they are received. By registering, the customer accepts these General Terms and Conditions as well as the terms of participation listed in the offers. These General Terms and Conditions apply exclusively. To the extent that the customer’s terms and conditions differ in whole or in part, they shall not form part of the contract, even if they have not been expressly rejected. An exception to this applies only if SERVIEW GmbH expressly agrees to the customer’s terms and conditions.

§3 Scope of Services: Room Rentals

SERVIEW GmbH shall make the reserved premises and restroom facilities (hereinafter referred to as the “Rented Premises”) available on the agreed date, as specified in the order confirmation, for the rental period set forth therein.
A rented space is provided with basic furnishings (as defined at https://www.serview.de/seminarraeumeor in the order confirmation) suitable for office and meeting purposes and is handed over to the tenant in a condition suitable for these purposes.
The provision of additional equipment and services beyond those specified in Section 2 (e.g., flip chart, Metaplan board, projector, etc.) is not automatically included, unless this has been expressly agreed upon by the contracting parties in the order confirmation. The same applies to all additional services that go beyond the provision of the rental space (e.g., catering).
The tenant and, where applicable, their customers are responsible for their own safety while on the premises. SERVIEW GmbH assumes no liability whatsoever for accidents or personal injury occurring in connection with the rental or use of the premises.
The tenant/event organizer is responsible for any damage to the premises and furnishings, as well as for the loss of keys. SERVIEW assumes no liability whatsoever for items brought in by the tenant or for personal belongings. The premises will be handed over in a tidy condition and must be returned by the tenant/event organizer in the same tidy condition.
Before leaving the premises, all windows must be closed, all lights turned off, and, if applicable, electrical devices such as projectors or displays must be turned off. Keys must be returned to the boarding house staff no later than when leaving the building. The volume must be adjusted so as not to disturb neighboring rooms or residents. Smoking and open flames, such as candles, are not permitted. Pets are also not allowed in the rooms. In addition, emergency exits and escape routes must remain freely accessible at all times.
SERVIEW GmbH does not verify the licensing or qualifications of the renter or event organizer and assumes no liability for services that may be offered unlawfully. The renter or event organizer is solely responsible for ensuring that they meet the necessary qualifications and that their services meet the required quality standards.
The lessee is obligated to treat all electronic equipment and other inventory provided to them by SERVIEW GmbH with care and to return it in its original condition. Should the lessee cause property damage to SERVIEW GmbH’s property through negligence or willful misconduct, or be responsible for personal injury, they are obligated to provide full compensation. Any existing defects must be reported to SERVIEW GmbH immediately, as must any damage that occurs during the event. The lessee must have adequate liability insurance.

§4 Data Protection

Order processing is carried out using automated data processing. The customer gives his or her express consent to the processing of personal data that has become known in the course of contractual relationships and is necessary for order processing. The personal data collected will be used solely for the purpose of fulfilling the order. With regard to personal data, the current provisions of the EU General Data Protection Regulation (EU GDPR) and the new Federal Data Protection Act (BDSG_neu) apply. The customer has the right to revoke any consent given at any time. All other terms and conditions regarding data protection are set forth in the Privacy Policy.

§5 Cancellations, Changes, and Rescheduling

The calculation of deadlines is based on the days of the week from Monday through Sunday (7 calendar days). Hereinafter, the days of the week are referred to as “days.” When considering training cancellations, the day the training begins is not included in the count. Cancellations, changes, and/or withdrawals must always be made in writing (by mail or email).

Pursuant to Section 312g(2)(9) of the German Civil Code (BGB), there is no right of withdrawal for contracts for the provision of services related to recreational activities (e.g., training sessions, workshops) if the contract specifies a specific date or time period for the provision of such services. Withdrawal is therefore only possible under the conditions set forth in sections 5.1 through 5.3.

5.1 Public Training Sessions

With the “Basic” Training-Flex option: If the training was purchased with the “SERVIEW Training-Flex Basic” option, you may reschedule your participation in the training once, free of charge, by email up to 24 hours before the training begins, without providing a reason.

With the “Premium” Training-Flex Option: If the training was purchased with the “SERVIEW Training-Flex Premium” option, participation in the training can be canceled free of charge or rescheduled once free of charge via email up to 1 hour before the training begins, without providing a reason. The fee for the SERVIEW Training-Flex option will be deducted from the total amount. In this case, any fees already paid will be refunded within 7 calendar days.

Without the Training-Flex option: Registrations for public training sessions can be canceled or rescheduled free of charge up to 14 calendar days before the training begins. For cancellations made 13 calendar days or less before the training begins, we charge 100% of the order value. You are entitled to send a suitable replacement participant. For rescheduling 13 calendar days or less before the training begins, we charge 50% of the order value. If the training participant fails to attend, we will bill you for the full order value. We reserve the right to cancel for organizational and technical reasons (such as failure to reach the minimum number of participants of at least 2 people or the trainer’s absence due to illness). In the event of a cancellation by SERVIEW GmbH, the event will be rescheduled to a different date and/or venue with the participants’ consent. If rescheduling is not possible due to a cancellation by SERVIEW and a lack of alternative date options on the part of SERVIEW, SERVIEW GmbH will refund any payments made in connection with this matter. A participant’s refusal of offered alternative dates will not result in a refund. No further claims, such as for travel or lodging expenses, shall arise. The same applies to events covered by the SERVIEW Date Guarantee.

5.2 In-House Training

Confirmed training dates can be canceled or rescheduled free of charge up to 21 calendar days before the start of the training. For cancellations made between 20 and 7 calendar days before the start of the training, we will charge 50% of the order value as well as any resulting costs. If the training is canceled or rescheduled 6 calendar days or fewer before the start of the training, we will invoice you for the full contract value and any resulting costs. We reserve the right to cancel for organizational and technical reasons, such as if the trainer is unable to attend due to illness. In the event of a cancellation by SERVIEW GmbH, a new event date will be scheduled in consultation with the customer.

5.3 Live Online Training Sessions

The subject of the service is participation in a virtual training session. By booking the training, the customer agrees to meet the necessary technical requirements set by the organizer. These requirements can be viewed on the website at any time. With regard to Section 5, “Cancellation, Changes, and Cancellations,” either the terms of Section 5.1 (public training) or Section 5.2 (in-house training) apply to live online training sessions. In addition to sections 5.2 or 5.3, no claims may be asserted in the event of technical problems on the participant’s end or failure to meet the technical requirements that were not caused by SERVIEW GmbH. Please note that recording or making a copy of the live online training sessions constitutes a violation of the general right of personality (Art. 2, para. 1 in conjunction with Art. 1, para. 1 of the German Basic Law [GG]) and is prohibited for this reason as well as for data protection reasons.

5.4 Room Reservations

Reservations at the SERVIEW-Education Center Hotel in Bad Homburg are made exclusively in conjunction with the booking of a training course (public or in-house) or a room reservation and constitute an ancillary service to the respective main service (training course or room reservation). Therefore, the cancellation policies for the respective main service apply. See Sections 5.1, 5.2, or 5.5 for more information. By making a reservation, you do not acquire any entitlement to specific rooms. Reserved rooms are available to you on the day of arrival starting at 3:00 p.m. On the agreed-upon day of departure, check-out must take place by 10:00 a.m. at the latest.

5.5 Room Rent

For reservations of rooms at the SERVIEW Boarding House, you may cancel your reservation free of charge up to 30 calendar days before the start of the rental period. If you cancel or reschedule your reservation within 14 calendar days before the start of the rental period, we will charge 50% of the total amount. In the event of a no-show, we will bill you for the full amount. SERVIEW GmbH reserves the right, for organizational and/or technical reasons, to provide equivalent accommodations. The terms and conditions in §3 also apply.

5.6 Actions

Public training sessions booked as part of, for example, public discount promotions, bundled offers, or anniversary celebrations cannot be canceled free of charge. This also applies to any additional services booked in connection with a training reservation, such as exam insurance or participation in additional events, etc. After confirmation by SERVIEW GmbH, training dates may be rescheduled within the timeframes specified by the respective promotion, and you are entitled to send a substitute participant. If the training participant fails to attend or the training participation is canceled, we will invoice 100% of the order value. We reserve the right to cancel events for organizational and technical reasons (such as failure to reach the required minimum number of participants or the trainer’s absence due to illness). In the event of a cancellation by SERVIEW GmbH, the event will be rescheduled to a different date and/or venue with the participants’ consent. In the event of cancellations or changes by SERVIEW, the benefits of the promotion remain in effect. No further claims, such as for travel or lodging expenses, shall arise.

§6 Prices, Fees, and Payment Terms

All prices are exclusive of sales tax.
Unless otherwise agreed, training fees are per person and must be paid in full without deduction within the payment terms specified on the invoice. Participation in the training sessions only on a part-time basis does not entitle the participant to a price reduction. If payment has not been received in the account specified on the invoice by the start of the training (in the case of immediate invoicing) or if no corresponding proof of payment can be provided, we reserve the right to decide on participation. The obligation to pay remains unchanged regardless of this.
Unless otherwise agreed, SERVIEW GmbH’s training services will be billed as follows:
- Public Training Sessions: Immediately upon receipt of the order
- In-house Training: Based on the number of participants registered 14 calendar days prior to the start of the training, or—in the event that more participants show up on the day of the training—the higher number of participants.
- E-learning courses: Immediately upon receipt of the order or by a previously agreed payment date.
- Room Reservations: Since these are made exclusively in conjunction with the booking of a training session (public or in-house) or a room reservation, they are considered ancillary services to the respective main service (training session or room reservation). Therefore, the billing deadlines specified for the respective category apply.
- Room Reservations: At the end of the rental period, based on the services actually used.
- Online purchases: Immediately, since payment must be made in advance.
Unless otherwise agreed, payment is due within 14 calendar days of the invoice date to the bank account specified on the invoice.
The prices listed are valid until a new price list is published.

§7 Deviation from Implementation

SERVIEW GmbH reserves the right to change the location and/or time of training sessions—including those with a guaranteed date—and, if necessary, to cancel them on short notice. In the event of a training session cancellation, SERVIEW GmbH will offer alternative dates. If no suitable date can be found, SERVIEW GmbH will refund any fees already paid. Claims for reimbursement of travel and lodging expenses, as well as costs resulting from lost work time, are excluded, unless such costs arise due to gross negligence on the part of SERVIEW GmbH.

Furthermore, SERVIEW GmbH reserves the right to change the trainer listed on the website on short notice. No reason needs to be provided. A change in the listed trainer does not entitle the customer to cancel the booked training session and results in the application of §5.

§8 Copyright, Intellectual Property Rights, and Trademark Rights

We reserve all rights, including those relating to translation, reprinting, and reproduction of the training materials or any part thereof. No part of the training materials may—even in part—be reproduced in any form without our written permission, including for instructional purposes; in particular, they may not be processed, duplicated, distributed, or used for public presentation using electronic systems. SERVIEW GmbH’s training sessions utilize various software solutions that are protected by copyright and trademark laws. The software solutions may not be copied or processed in any other machine-readable form, nor may they be removed from the training room. Furthermore, German and European copyright laws apply.

§9 Liability

In our training sessions, the instruction and exercises are designed so that an attentive participant can achieve the training objectives. However, we are not liable for the success of the training. Unless otherwise provided for in Section 309(7) and (8) of the German Civil Code (BGB), we are liable for damages caused by our employees through willful misconduct or gross negligence—regardless of the legal basis—up to a one-time total amount equal to the total compensation, but not exceeding a total of EUR 10,000. Any further liability is excluded. SERVIEW GmbH is not liable for damages that may result from viruses on copied data storage media. This also applies to public domain software. Data storage media brought by participants may not be transferred to our computers unless this has been expressly agreed upon with us in writing. Should SERVIEW GmbH suffer damage as a result of a violation of this provision, it reserves the right to assert claims for damages.

§10 Registered Trademarks

We do not warrant that the products, processes, and other names mentioned are free from third-party intellectual property rights.

§11 Miscellaneous

The contractual relationship and its performance shall be governed exclusively by the laws of the Federal Republic of Germany, to the exclusion of the provisions of the CISG. This choice of law also applies to consumer contracts, provided that Article 29 of the EGBGB does not preclude it.

§12 Force Majeure and Impediments to Performance

SERVIEW GmbH shall not be liable for events of force majeure that significantly impede its ability to perform its contractual obligations or that temporarily hinder or render impossible the proper performance of the contract. Force majeure includes all circumstances beyond the control and influence of the contracting parties, such as natural disasters, government measures, decisions by public authorities, blockades, war and other military conflicts, mobilization, civil unrest, terrorist attacks, strikes, lockouts, and other labor disputes, confiscation, embargoes, or other circumstances that are unforeseeable, serious, and not attributable to the fault of the contracting parties, and that occur after the conclusion of the contract. Should SERVIEW GmbH be prevented from fulfilling its contractual obligations due to force majeure, this shall not be considered a breach of contract, and the deadlines specified in the contract or arising from the contract shall be extended appropriately in accordance with the duration of the hindrance. The same applies if SERVIEW GmbH is dependent on the prior performance of third parties and such performance is delayed. Each party shall do everything within its power that is necessary and reasonable to mitigate the extent of the consequences caused by the force majeure event. The party affected by the force majeure event shall promptly notify the other party in writing of the beginning and end of the impediment.

§13 Severability Clause

If one or more provisions of these General Terms and Conditions are or become invalid, or if this contract contains a gap, the parties shall replace or supplement the invalid or incomplete provision with appropriate provisions that correspond as closely as possible to the economic purpose of the intended provision. The validity of the remaining provisions shall remain unaffected.

2. Terms and Conditions for Consulting Services Provided by SERVIEW GmbH

§1 Scope of Application

The General Terms and Conditions for Consulting Services of SERVIEW GmbH apply to all consulting services provided by SERVIEW GmbH to the client and to all activities related to such consulting. The General Terms and Conditions for Consulting Services of SERVIEW GmbH also apply accordingly if SERVIEW GmbH provides other services in addition to or in lieu of consulting services. All orders require written confirmation by SERVIEW GmbH. This requirement may be waived only by written agreement. The services we offer are intended exclusively for commercial clients (companies and self-employed individuals). Therefore, consulting services are sold only to commercial clients as defined in § 14 of the German Civil Code (BGB).

§2 Conduct of the Consultation

SERVIEW GmbH will provide consulting services within the timeframe agreed upon in writing, in accordance with the principles of proper professional practice, through qualified employees. SERVIEW GmbH reserves the right to select the employees who will provide the consulting services. Further detailed terms and conditions specific to the engagement will be agreed upon in individual project contracts.

§3 Cooperation by the Client

The Client shall support SERVIEW GmbH in the provision of the consulting services to be rendered as agreed. In doing so, the Client shall, free of charge, ensure that all conditions within its sphere of operations necessary for the proper provision of the consulting services are met. In particular, the Client shall, to the extent necessary, provide workspaces for SERVIEW GmbH’s employees, including the necessary work equipment as needed and in sufficient quantities; designate a contact person who will be available to SERVIEW GmbH’s employees for information, questions, etc., during the agreed working hours; this contact person is also authorized to make statements necessary as interim decisions in the course of carrying out the assignment and to provide all necessary information and documents. Furthermore, in the event of a follow-up engagement, the client is obligated to place the order at least 60 calendar days before the end of the current engagement. In the event of a delay or failure to place the order, SERVIEW cannot guarantee the continued availability of the current consultant or consulting team.

§4 Deadlines / Delays

If SERVIEW GmbH is in default regarding the completion of the agreed-upon consulting services, the client is entitled to terminate the relevant contract without notice after a reasonable grace period set for SERVIEW GmbH has expired without result. Any claims for damages by the Client due to delayed performance shall be limited to ½ percent per completed week during the period of delay, up to a maximum of 5 percent of the value of the order in question. SERVIEW GmbH shall not assume any further liability in the event of a delay, unless liability is mandatory in cases of willful misconduct or gross negligence.

§5 Cancellation of Consultation Appointments

The basis for scheduling consulting appointments is always the “binding schedule” agreed upon in writing between the parties. Should it become necessary for the client to reschedule or cancel the agreed-upon appointments, the following cancellation policies apply: Bindingly scheduled consulting appointments may be canceled free of charge up to 21 calendar days before the start date. For cancellations made between 20 and 7 calendar days prior to the start of the session, we will charge 50% of the agreed-upon daily rate as well as any resulting costs. If the consulting session is canceled 6 calendar days or less prior to the start, we will invoice you for the full daily rate and any resulting costs. We reserve the right to cancel appointments for organizational and technical reasons, such as if the consultant is unable to attend due to illness. In the event of a cancellation by SERVIEW GmbH, a new appointment will be scheduled in consultation with the customer. Whether and to what extent a goodwill gesture will be granted in specific customer situations will be decided by SERVIEW on a case-by-case basis.

§6 Default by the Client

If the Client fails to provide or delays the cooperation required of it under Section 3 or a separate agreement, SERVIEW GmbH may nevertheless demand the agreed-upon compensation for the consulting services not rendered as a result, without being obligated to provide subsequent performance. If SERVIEW GmbH decides to provide the consulting services nonetheless, this shall occur only after the schedule has been appropriately adjusted. If the Client is in default of accepting the consulting services—or fails to fulfill its obligation to cooperate—despite a reminder and the setting of a deadline, SERVIEW GmbH is entitled, on the one hand, to terminate the contract without notice; on the other hand, this does not affect the Client’s obligation to pay the agreed-upon compensation. Irrespective of whether this right of termination is exercised, SERVIEW GmbH is entitled to compensation for damages resulting from the delay. Claims for reimbursement of any additional expenses remain unaffected.

§7 Rights to Work Products

Unless otherwise agreed in individual cases, SERVIEW GmbH grants the client a non-exclusive, non-transferable, and perpetual right to use the work products created as part of the consulting services for internal purposes.

§8 Acceptance & Warranty

If the work results contain minor defects, the client may not refuse acceptance. SERVIEW GmbH will remedy such defects within a reasonable period of time, unless otherwise agreed upon in an individual contract.
SERVIEW GmbH may obtain partial acceptance of individual deliverables at least if their completion can be assessed independently of other deliverables that have not yet been accepted and if they constitute a necessary basis for further work.
If the client refuses acceptance, SERVIEW GmbH may set a reasonable deadline in writing for the client to submit a statement of acceptance. Upon expiration of the deadline, acceptance shall be deemed to have taken place if SERVIEW GmbH had informed the client of this consequence when setting the deadline.
SERVIEW GmbH assumes no liability for defects arising from requirements of the client that were not contractually agreed upon. However, it must have informed the client in writing that the freedom from defects of the service cannot be guaranteed if these additional requirements are taken into account.
If SERVIEW GmbH assists the client in analyzing reported defects and it turns out that it has no warranty obligation, it will invoice the client for these services at the contractually agreed rates or—if such rates are not specified for fixed-price contracts—at its current standard rates.

§9 Fees

Fees for consulting services provided by SERVIEW GmbH are calculated based on the time spent on the work, as well as travel and, if applicable, lodging expenses, unless otherwise agreed upon in individual cases. The fees are determined by the hourly rates in effect at the time the order is received or by an offer from SERVIEW GmbH accepted during the binding period. However, if the date on which consulting services are to be provided is postponed to a date more than 3 months after receipt of the original order due to circumstances beyond SERVIEW’s control or due to force majeure, the hourly rates in effect at that time shall serve as the basis for the remuneration to be paid in the event of a change in hourly rates that has occurred in the meantime. The respective consulting fee is determined and invoiced monthly on the basis of pre-agreed statements of work (activity reports) and is due immediately upon receipt of the invoice without any deductions. SERVIEW GmbH is entitled to charge interest at a rate of 3% above the respective discount rate of the Deutsche Bundesbank in commercial transactions upon the due date, or otherwise in the event of late payment.
The method of calculating fees in the consulting context also applies to assessment services (such as ATV assessments or maturity level evaluations) and is invoiced regardless of the outcome (success or failure) of the assessment. Assessment services provided for clients in third countries (non-EU) are generally performed only upon advance payment.

§10 Termination

If SERVIEW GmbH fails to perform services in accordance with the project contract, or performs them improperly, or if SERVIEW commits any other breach of duty, the client must always notify SERVIEW GmbH of such breach in writing and grant a reasonable grace period within which SERVIEW GmbH must have the opportunity to properly perform the service or otherwise remedy the situation. Proper or agreed-upon rectification therefore does not constitute grounds for termination.
Unless a specific contract term is specified in the offer, service contracts may be terminated in writing with three months’ notice effective at the end of a calendar month. Special termination rights and terminations for cause remain unaffected by this provision.
SERVIEW reserves the right to terminate the business relationship, in whole or in part, with immediate effect by written notice if it becomes apparent that (a) due to a change in laws, case law, or other regulations, or (b) due to a change in other circumstances (including, but not limited to, changes in the ownership structure of your company or your affiliated companies), the continuation of our engagement would be unlawful, particularly if such continuation would conflict with independence requirements or professional standards.
Terminations for cause must be in writing to be effective. The rules regarding the setting of grace periods in §4 apply accordingly.

§11 Liability

If consulting services provided by SERVIEW GmbH result in direct damages, SERVIEW GmbH shall be liable for such damages in cases of willful misconduct or gross negligence, the absence of warranted characteristics, as well as for personal injury and damage to personally owned property in accordance with product liability law. Liability for the recovery of data is excluded, unless SERVIEW GmbH causes the destruction of such data intentionally or through gross negligence and the client has ensured that this data can be reconstructed with reasonable effort from data material maintained in a machine-readable format. All other claims for damages—regardless of the legal basis—against SERVIEW GmbH and its agents or vicarious agents are excluded.

§12 Confidentiality/Data Protection

Each party is obligated not to disclose to third parties or otherwise make available to third parties any information or documents of the other party that come to its knowledge in connection with the performance of this Agreement. This also applies to the work results referred to in Section 7. Each party shall take the necessary precautions within its sphere of operations to ensure compliance with the foregoing obligations. These obligations shall apply to the extent and for as long as the aforementioned information or documents are verifiably in the public domain without any action on the part of the party bound to confidentiality. SERVIEW GmbH undertakes to comply with the provisions of the Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR), in particular not to use any personal data that SERVIEW GmbH or its employees handle or process within the scope of this contractual relationship for any purpose other than that necessary to fulfill the respective tasks. SERVIEW GmbH is obligated to entrust the performance of the contract exclusively to personnel who have been bound by a duty of data confidentiality. This duty of data confidentiality shall continue even after the respective contractual relationship has expired. In the event of violations of data confidentiality or other relevant legal provisions, both the BDSG and the GDPR provide for fines or imprisonment. If, as part of an agreed-upon project, SERVIEW GmbH connects to an information technology network operated by the client, SERVIEW GmbH is obligated to prevent unauthorized access by third parties to the client’s network via this connection for the duration of the connection.

§13 Duty of Loyalty

The parties agree to act in good faith toward one another. They shall promptly inform each other of any circumstances that arise during the course of the project and that may affect its execution. In particular, neither party shall hire or otherwise employ any employees who are or were involved in the performance of the contract until twelve months have elapsed following the termination of the collaboration. The Client agrees to immediately notify the Consultant of any intentions to resign or change positions that come to its attention regarding employees of the Consultant who were assigned to perform the contract.

§14 Contractor's Right of Retention

(1) Until its claims have been paid in full, SERVIEW GmbH shall have a right of retention with respect to the documents provided to it; however, exercising this right would be in bad faith if such retention would cause the client disproportionately high damage that cannot be justified upon weighing the interests of both parties. Upon settlement of its claims arising from the contract, SERVIEW GmbH must return in full all documents that the client or a third party has provided to it in connection with the performance of the contract. This does not apply to correspondence between the parties or to simple copies of reports, organizational charts, drawings, schedules, calculations, etc., prepared within the scope of the contract, provided that the client has received the originals.

(2) SERVIEW GmbH’s obligation to retain the relevant documents expires six months after delivery of the written request for pickup; otherwise, three years after the termination of the contractual relationship; and, in the case of documents retained pursuant to paragraph 1, five years after the termination of the contractual relationship.

§15 Miscellaneous

The rights arising from this agreement may be assigned by the Client only with the prior written consent of SERVIEW GmbH. Any deviating, conflicting, or supplementary terms and conditions require the express written consent of SERVIEW GmbH. The Client may not assert a right of retention unless the claims in question arise from the same contractual relationship. The Client may only set off claims that have been acknowledged in writing by SERVIEW GmbH or that have been legally established. The place of jurisdiction for all contractual claims and claims related to the concluded contract is Bad Homburg, provided that the Client is a registered merchant. SERVIEW GmbH is also entitled to assert claims before the court having jurisdiction over the Client’s place of business.

§16 Force Majeure and Impediments to Performance

§17 Severability Clause

3. Terms and Conditions for Participation as an Exhibitor at Events Organized by SERVIEW GmbH

Definitions

For the purposes of these General Terms and Conditions, the following definitions apply:

“SERVIEW” refers to SERVIEW GmbH, headquartered in Bad Homburg, which acts as the event organizer.
“Event” refers to the in-person or online event organized by SERVIEW at which companies can present themselves as exhibitors.
“Exhibitor” means any legal entity or individual who books and uses an exhibition space at the event to showcase their own products, services, or brands.
“Exhibit space” refers to the presentation area assigned to the exhibitor, including any equipment provided by the organizer.
“Co-exhibitors/sub-exhibitors” are companies that share exhibition space with the main exhibitor without being contractual partners of SERVIEW themselves.
“Exhibit staff” refers to individuals assigned by the exhibitor to manage the reserved space.
“Participation” refers to the exhibitor’s (or its representatives’) in-person, physical participation in the event.

§1 Registrations

Registration to participate as an exhibitor is completed by accepting the offer we have submitted. This form must be filled out in full and signed to be legally binding. By signing, the registrant bindingly accepts the General Terms and Conditions. The registrant is responsible for ensuring that all persons employed by them at the event also comply with these terms and conditions. The registration deadline for the event is set at 6 calendar weeks prior to the start date. SERVIEW GmbH will confirm receipt of the registration in writing (see §2).

§2 Approval/Order Confirmation

SERVIEW GmbH will decide on the applicant’s admission as an exhibitor by issuing a written order confirmation. The contract is concluded upon such confirmation. Any reservations or conditions included in the application must be confirmed in writing by SERVIEW GmbH to be valid. SERVIEW GmbH may exclude individual exhibitors from participation for objectively justified reasons, particularly if the available booth space is insufficient.

§3 Use of Exhibition Space

SERVIEW GmbH is responsible for assigning booth locations. Placement requests made in the registration form will be taken into account to the extent possible; however, this does not constitute a right on the part of the exhibitor. Exchangers of assigned booth space with another exhibitor, as well as the partial or complete transfer of booth space to third parties, are not permitted without the consent of SERVIEW GmbH.

§4 Sub-exhibitors/Co-exhibitors

Exhibition spaces are generally allocated to an exhibitor only as a whole. The exhibitor is authorized to include co-exhibitors or sub-exhibitors—whom the exhibitor must name in advance—in their booth only with the prior written consent of SERVIEW GmbH. The admission of one or more co-exhibitors or sub-exhibitors is subject to an additional fee. The main exhibitor is liable for the fulfillment of all exhibitor obligations by the sub-exhibitor(s) or co-exhibitor(s).

§5 Fees and Payment Terms

Services commissioned from SERVIEW GmbH will be invoiced as of a specified date (e.g., January 31) of the respective event year and are payable in full, without any deductions, no later than 2 months before the start of the event. If a commission is placed after the specified date, an invoice will be issued immediately. If an order is placed two months or less before the start of the event, an invoice will be issued immediately, with payment due immediately. All prices are subject to applicable sales tax. Booth reservations—and thus participation as an exhibitor at the event (including the designated booth staff)—can only be guaranteed once payment has been received.

§6 Lien

Payment of the invoice by the specified due date is a prerequisite for the use of the allocated booth space. To secure its claims, SERVIEW GmbH reserves the right to exercise its lessor’s lien and to sell the pledged property by private sale following written notice. SERVIEW GmbH assumes no liability for damage to the pledged property, except in cases of willful misconduct or gross negligence.

§7 Prohibition on Set-off, Right of Retention

The exhibitor has no right to set off or withhold payment unless the claim is undisputed by SERVIEW GmbH or has been legally established.

§8 Withdrawal of Registration

Once registration is complete, the exhibitor must pay the full fee even if he or she cancels or does not participate in the event.

However, the exhibitor may designate a suitable replacement exhibitor who meets the same eligibility requirements. SERVIEW GmbH reserves the right to reject this replacement exhibitor if there are valid reasons (e.g., lack of professional qualifications, lack of space, or conflicts of interest).

If a replacement exhibitor accepted by SERVIEW is designated and assumes the contractual position, including all rights and obligations, the originally registered exhibitor is no longer obligated to pay.

SERVIEW GmbH may charge a flat-rate processing fee to cover the additional administrative costs.

§9 Revocation of Approval and Exhibition Space

SERVIEW GmbH is entitled to revoke the permit and reassign the booth space in the following cases:

The exhibitor is behind on payment of the fee by the specified deadlines. SERVIEW GmbH is not required to set a deadline with a threat of rejection.
The conditions for the registered exhibitor to confirm the booth space are no longer met, or SERVIEW GmbH subsequently becomes aware of reasons—such as the exhibitor filing for bankruptcy—that, had they been known in a timely manner, would have justified denying admission.
The exhibitor is in violation of SERVIEW GmbH's house rules.

In all such cases, SERVIEW GmbH reserves the right to assert further claims for damages.

§10 Booth Setup, Booth Equipment, Booth Design

The exhibitor is required to comply with the regulations in effect at the event venue, in particular those relating to commercial law and building codes, as well as the construction regulations of SERVIEW GmbH. SERVIEW GmbH reserves the right to prohibit the setup of booths that are inappropriate or inadequately equipped, or to modify them at the exhibitor’s expense. Setup must be completed no later than the start of the event, and the booth must be cleared of all packaging materials. The removal of exhibition items and the dismantling of booths prior to the end of the event is not permitted. The display of particularly large or heavy exhibits requires the approval of SERVIEW GmbH. Anchoring to the floor, walls, or ceiling of the exhibition halls is not permitted. The exhibitor is liable for damages caused by improper handling or that were not reported immediately after the damage occurred. Exhibition items still on the booths after the final dismantling deadline may be removed and stored at the exhibitor’s expense.

§11 Force Majeure

If the exhibitor is unable to participate in the event due to circumstances beyond the control of either the exhibitor or SERVIEW GmbH (force majeure), the booth rental fee will be reduced to 50% of the agreed-upon amount.

For special services ordered by the exhibitor that cannot be canceled or reversed at the time of cancellation (e.g., custom-printed materials, technical equipment or furnishings, third-party services), the obligation to pay remains in effect in the amount of the costs actually incurred or contractually committed.

§8 (Withdrawal of the Application) applies mutatis mutandis with respect to the designation of a replacement tenant.

Should SERVIEW GmbH be able to hold the event at a later date, it will notify the exhibitors immediately. Exhibitors may cancel their participation within one week of receiving the notification. In this case, they are entitled to a refund or waiver of the booth rental fee.

If SERVIEW GmbH is required to shorten or cancel an event that has already begun due to force majeure, there is no entitlement to a refund or waiver of the booth rental fee.

SERVIEW GmbH shall not be liable for events of force majeure that significantly impede or render impossible the performance of its contractual obligations.

Force majeure includes all circumstances beyond the control and influence of the contracting parties, such as natural disasters, government measures, decisions by public authorities, blockades, war and other military conflicts, mobilization, civil unrest, terrorist attacks, strikes, lockouts, and other labor disputes, confiscation, embargoes, or other circumstances that are unforeseeable, serious, and not attributable to the contracting parties, and that occur after the conclusion of the contract.

If SERVIEW is prevented from fulfilling its contractual obligations due to force majeure, this shall not constitute a breach of contract. Contractual deadlines shall be extended by a period corresponding to the duration of the hindrance. The same applies if SERVIEW is dependent on prior performance by third parties that is delayed.

Both parties agree to take all reasonable measures to mitigate the effects of force majeure and to notify each other in writing without delay of the start and end of the disruption.

§12 Advertising

Advertising of any kind is permitted only within the booth space rented by the exhibitor for the exhibitor’s own company and only for products manufactured or distributed by the exhibitor, provided that such products have been registered and approved. The use of equipment and devices intended to enhance the advertising effect through visual or auditory means (loudspeakers, film or video presentations) requires the written consent of SERVIEW GmbH. Advertising of a political nature is strictly prohibited.

§13 Photography

SERVIEW GmbH is entitled to have photographs, drawings, and video recordings made of the exhibition events, the exhibition structures and booths, and the exhibited items, and to use them for advertising or press releases without the exhibitor being able to raise any objections. This also applies to recordings made directly by the press or television with the exhibitor’s consent.

By participating in the event, the exhibitor consents to the taking and publication of photographs and video recordings of himself or herself and his or her booth staff for the purposes of SERVIEW GmbH’s press and public relations activities. Any objection must be submitted in writing before the event begins.

§14 Supervision/Security

SERVIEW GmbH does not provide security for the booths. Exhibitors are therefore strongly advised to ensure that their booths and exhibits are supervised and to protect against damage by obtaining appropriate insurance coverage. At night, valuable items that can be easily removed must be locked away.

§15 Liability/Insurance

SERVIEW GmbH shall be liable to the exhibitor and its agents for any damage demonstrably incurred on the exhibition grounds during the event up to an amount of 5,000.00 euros only if it or its agents are at fault. The aforementioned limitation does not apply in cases of willful misconduct or gross negligence, or in the event of injury to life, limb, or health. SERVIEW GmbH is liable for damages resulting from equipment failure, operational disruptions, or other events impairing the event only in cases of willful misconduct or gross negligence. SERVIEW GmbH is not liable for damage, theft, or other loss of exhibition goods and booth equipment, nor for any consequential damages thereof. The exhibitor is liable to SERVIEW GmbH in accordance with statutory provisions. Exhibition insurance is mandatory. In the event of cancellation of the event, the exhibitor may not assert any claims for compensation for costs or expenses already incurred.

§16 Intellectual Property Rights

It is the exhibitor’s responsibility to ensure that copyrights or other intellectual property rights pertaining to the exhibition items are protected. The exhibitor warrants that the presentation of its products or materials does not infringe upon any third-party rights—in particular, copyrights, trademark rights, or patents. In the event of such an infringement, the exhibitor shall indemnify SERVIEW GmbH against all resulting claims by third parties.

§17 House Rules and Violations

During the event, the exhibitor shall comply with the house rules of SERVIEW GmbH. The exhibitor must follow the instructions of the staff on site. Violations of the General Terms and Conditions or of the instructions issued under the house rules entitle the organizer—if the violation is not ceased upon request—to immediately close the booth without compensation, at the exhibitor’s expense and without liability for damages.

§18 Choice of Law, Place of Performance, and Jurisdiction

The mutual rights and obligations arising from this contractual relationship are governed by the laws of the Federal Republic of Germany. The place of performance for payment obligations is the registered office of SERVIEW GmbH in Bad Homburg. This also applies to the venue for legal proceedings, provided that the exhibitor is a registered merchant, a legal entity under public law, or does not have a general venue for legal proceedings within Germany.

§19 Data Protection

Order processing is carried out using automated data processing. The exhibitor gives his or her express consent to the processing of personal data that has become known in the course of contractual relationships and is necessary for order processing. The personal data collected will be used solely for the purpose of fulfilling the order. With regard to personal data, the current provisions of the EU General Data Protection Regulation (EU GDPR) and the new Federal Data Protection Act (BDSG_neu) apply. The exhibitor has the right to revoke any consent given at any time. Further information can be found in the current privacy policy of SERVIEW GmbH.

§20 Use of Digital Exhibitor Features

If digital tools (e.g., event app, lead scanning via QR code) are made available at the event venue, the exhibitor is responsible for their proper use and for complying with data protection obligations when processing the collected data. SERVIEW GmbH assumes no liability for technical malfunctions or data loss in connection with the use of these features.

§21 Competitive Conduct

Exhibitors agree to behave fairly and respectfully toward other exhibitors and visitors. Anti-competitive practices—such as deliberately poaching customers, aggressively soliciting customers outside their own booth area, or obstructing other exhibitors—are prohibited. Any violation may result in immediate exclusion from the event.

§22 Severability Clause

4. Terms and Conditions for Participants in a Free Online Event Hosted by SERVIEW GmbH

§ 1 Registration

Once we receive your registration, you will receive an email to verify your information. After successful verification, you will receive access to the online event platform.

§ 2 Reservations and Cancellations

Participation in the online events offered is free of charge.

If, after registering, you are unable to attend, we ask that you let us know—even though there is no contractual obligation to do so. Your cancellation helps us plan more effectively, minimize technical work, and, if necessary, allow other interested parties to participate. Thank you very much for your consideration.

§ 3 Event Documentation and Data Sharing

By registering for an online session (e.g., an online presentation or webinar) or visiting a digital exhibitor booth, the individual consents to the organizer (SERVIEW GmbH) sharing their personal data with the respective exhibitor for the purposes of establishing contact, providing information, and advertising.

This also applies to so-called “head-to-head talks.” In this case, personal data is shared with all participating exhibitors in the respective roundtable discussion for the same purposes.

Data processing and deletion are carried out in accordance with the standard procedures of the receiving companies. Upon request, the data subject may also request the deletion of their data directly from the respective company.

If you do not wish to consent to the sharing of your data, please notify us in writing before the event begins.

§ 4 Technical Requirements and Responsibility

Participation in the online event requires appropriate technical requirements (e.g., a stable internet connection, an up-to-date browser, and, if necessary, software such as Zoom or MS Teams).
Participants are personally responsible for ensuring that these requirements are met. Participants have no right to participation or compensation in the event of technical problems on their part.

§ 5 Copyrights and Recordings

The content of the online event (e.g., presentations, handouts, videos) is protected by copyright and may not be reproduced, distributed, or made publicly available without the express written consent of SERVIEW GmbH or the respective copyright holder.

Participants are not permitted to record the event (audio, video, screenshots). SERVIEW GmbH reserves the right to record and publish portions of the event for documentation, informational, or promotional purposes.

§ 6 Data Protection

Personal data is processed in accordance with applicable data protection regulations, in particular the GDPR. For more information, please see our Privacy Policy.

§ 7 Governing Law and Jurisdiction

The laws of the Federal Republic of Germany shall apply. To the extent permitted by law, the place of jurisdiction for all disputes arising from this contractual relationship shall be the registered office of SERVIEW GmbH.

§ 8 Severability Clause

If any provision of these Terms and Conditions is or becomes invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely approximates the economic purpose of the invalid provision in a legally permissible manner. The same applies to any gaps in the provisions.

5. Terms and Conditions for Participants in a Free In-Person Event Hosted by SERVIEW GmbH

(excluding THE SERVIEW Conference—e.g., SERVIEW26 or the SERVIEW Tool Meetup)

§ 1 Registration

Once we receive your registration, we will send you a confirmation of receipt via email. This also serves as a binding confirmation of your participation in the event you have booked.

Please keep this confirmation in case you have any questions or need to present it at the entrance.

§ 2 Reservations and Cancellations

Participation in our in-person events (with the exception of the THE SERVIEW Congress, e.g., SERVIEW26 or the SERVIEW Tool Meetup) is free of charge.
Although there are no cancellation fees, we ask that you notify us in a timely manner if you are unable to attend. This helps us plan more effectively and allows us to fill any open spots on the waiting list. Thank you for your cooperation.

§ 3 Event Documentation and Sharing of Contact Information

During in-person events, SERVIEW GmbH or a third party acting on its behalf will take photographs and record video. These images and recordings may be used, published, reproduced, and distributed by SERVIEW GmbH and the sponsors in various media (e.g., on websites, on social media, and in print publications) in connection with reporting on the event and to promote future events.

There is no right to compensation or credit. If you do not want images of you to be used, please notify us in writing before the event begins.

§ 4 Technical Infrastructure and Liability

SERVIEW GmbH will make every effort to ensure that the event runs smoothly. SERVIEW GmbH assumes no liability for last-minute changes to the program or schedule, or for cancellations caused by force majeure (e.g., speakers unable to attend due to illness, technical problems at the venue).

We assume no liability for items brought by participants or their personal valuables.

§ 5 Data Protection

Your personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). For more information on data processing—particularly regarding photos and videos, as well as the sharing of contact information with sponsors (if applicable)—please refer to our Privacy Policy.

§ 6 Governing Law and Jurisdiction

The laws of the Federal Republic of Germany shall apply. The venue for all disputes arising in connection with the event shall be, to the extent permitted by law, the registered office of SERVIEW GmbH.

§ 7 Severability Clause

6. Terms and Conditions for Participants in a Paid In-Person Event Hosted by SERVIEW GmbH

(in particular, the THE SERVIEW conference, such as SERVIEW26, or the SERVIEW Tool Meetup)

§ 1 Order and Payment Terms

Upon receipt of your registration, you will receive a written confirmation from us confirming your binding participation in the SERVIEW Congress or SERVIEW Tool Meetup, as well as—if booked—your hotel room reservation.

After your order is confirmed, you will receive an invoice for your participation. The invoice amount is due in full within 14 days of the invoice date.

§ 2 Conference Hotel and Lodging

As part of participation in the THE SERVIEW Congress (e.g., SERVIEW26), SERVIEW GmbH offers participants the opportunity to book a hotel room at the event venue at a special rate directly through SERVIEW. The hotel room allocations can only be booked through the official event website and are reserved with the hotel on behalf of SERVIEW GmbH; SERVIEW will invoice participants for the room along with their conference registration.

For VAT purposes, lodging costs constitute an ancillary service to the principal service (conference participation) and, pursuant to Section 3.10(5) of the VAT Implementation Regulations (UStAE), share the same VAT treatment as the principal service.

The hotel services are therefore subject to the same tax regulations as the conference booking (e.g., place of performance, tax rate). Payment is processed through the same invoice. The hotel does not issue a separate invoice.

The hotel services provided (e.g., room amenities, breakfast, check-in/check-out times) are subject to the terms and standards of the respective hotel. Any reports of defects or complaints regarding the hotel accommodations should be directed to the hotel on site.

Note: The cost of hotel accommodations is expressly excluded from the discount and is non-refundable pursuant to § 4.

§ 3 Special Notes on Booking

SERVIEW GmbH reserves the right to review registrations and to reject participants for objectively justified reasons. There is no entitlement to participation.

If SERVIEW GmbH declines a reservation, any participation fees already paid will be fully refunded.

§ 4 Cancellation and Withdrawal

Once a purchase has been made, you cannot cancel your conference registration or any hotel rooms you may have booked.

However, participation may be transferred to another suitable person at any time. Such a change must be made in writing (e.g., by email).

This policy also applies to bookings made with team or volume discounts.

§ 5 Liability and Changes to the Event Schedule

SERVIEW GmbH shall not be liable for damages caused by slight negligence, unless such damages result from a breach of material contractual obligations (cardinal obligations), injury to life, body, or health, or claims under the Product Liability Act.

SERVIEW GmbH reserves the right to make changes to the program, speakers, or the event schedule for organizational or content-related reasons, provided that the overall nature of the event remains unchanged.

If the event is canceled due to force majeure (e.g., pandemics, government regulations, natural disasters), there is no entitlement to its holding. In such cases, participation fees already paid will be refunded; however, no further claims (e.g., for reimbursement of travel or hotel expenses) may be made.

§ 6 Event Documentation and Participants' Own Recordings

During the THE SERVIEW Congress and the SERVIEW Tool Meetup, photographs and video recordings will be taken by SERVIEW GmbH or third parties commissioned by SERVIEW GmbH. These may be used by SERVIEW GmbH and the official sponsors in connection with coverage of the event and to promote future events—both in print and digital media (e.g., social media, website, newsletter).

There is no right to compensation or to have such use prohibited. If you wish to object to the use of recordings in which you appear, please notify us in writing before the event begins.

Participants are permitted to take their own photos or record their own videos during the event, provided that this does not disrupt the event and the rights of third parties (in particular, the personal rights of other participants or speakers) are respected.

SERVIEW GmbH assumes no liability for recordings, publications, or uses by participants. Each participant is personally responsible for complying with the legal requirements (e.g., third-party consents, copyrights) regarding the use and distribution of their own recordings.

If commercial use is intended (e.g., by media representatives, influencers, or corporate channels), prior written consent must be obtained from SERVIEW GmbH.

§ 7 Use of the SERVIEW Event App

Participation in THE SERVIEW Congress and the SERVIEW Tool Meetup requires the use of the official event app.

This app allows you to, among other things:

Digital admission management via personalized QR codes,
receiving notifications and program changes,
a messaging feature for personal messages.

The personalized QR code can be scanned by authorized exhibitors to save contact information for lead generation. This data is processed in accordance with applicable data protection regulations.

Participants may object to the sharing of their contact information with exhibitors at any time.

By using the app and attending the event, participants consent to the data processing described herein.

§ 8 Data Protection

Personal data is processed in accordance with the provisions of the GDPR and the BDSG. Detailed information can be found in our Privacy Policy.

§ 9 Right of Withdrawal

Pursuant to Section 312g(2)(9) of the German Civil Code (BGB), there is no right of withdrawal for contracts for the provision of services in connection with leisure activities (e.g., conferences) if the contract specifies a specific date or time period for the provision of such services. Withdrawal is therefore only possible under the conditions set forth in Section 4.

§ 10 Governing Law and Jurisdiction

7. SERVIEW One Membership Terms and Conditions

§ 1 Purpose of Membership

SERVIEW One is a specialized and networking community operated by SERVIEW for professionals and interested individuals in the fields of IT, service management, Agile, leadership, and digital transformation.
Membership entitles users to access the services and features offered by SERVIEW within the community.

These may include, in particular:

Access to the Community Platform
Participation in digital or in-person community events
Access to Content, Materials, and Recordings
Networking and opportunities for exchange
exclusive information, promotions, or special offers
Regular information and updates via newsletter
Participation in community communication groups, particularly via WhatsApp

Upon becoming a member, the member agrees that SERVIEW may provide information, updates, and community-related content as part of the membership via email newsletters and through the community communication channels provided, in particular WhatsApp groups.
Participation in the newsletter and in the designated community communication groups is an integral part of membership. There is no entitlement to specific services, events, speakers, features, or content unless these have been expressly guaranteed.

§ 2 Membership and Conclusion of the Contract

Membership may be offered free of charge or for a fee. SERVIEW may grant free membership to certain customers as part of existing business relationships. In addition, paid membership may be purchased. The contract is concluded upon SERVIEW’s confirmation of registration. Membership is personal and non-transferable.

There is no entitlement to be accepted into the community.

§ 3 Prices and Payment Terms

The prices published at the time the contract is concluded apply. Unless otherwise stated, all prices listed are net prices plus the applicable statutory value-added tax. Payment is made using the payment methods offered during the booking process.

§ 4 Term and Termination

The paid membership is initially established for a term of twelve months. Upon expiration of the initial term, the membership is automatically renewed for additional twelve-month periods unless it is terminated with three months’ notice prior to the end of the respective term.
The right to terminate the membership for good cause remains unaffected.
Notices of termination must be provided in writing. SERVIEW may terminate free memberships at any time with four weeks’ notice.

§ 5 Right of Withdrawal for Consumers

Consumers as defined in Section 13 of the German Civil Code (BGB) are entitled to a statutory right of withdrawal when entering into a paid membership through distance selling. The details are set forth in the separate withdrawal policy.
The user expressly agrees that SERVIEW may begin providing the services even before the withdrawal period expires.

§ 6 Rules of Conduct Within the Community

Members agree to treat one another with respect and to communicate in a civil manner within the community.

The following are specifically prohibited:

illegal content
offensive, discriminatory, or harassing content
Spam or unsolicited advertising
misleading or false information
Content that infringes on the rights of third parties

SERVIEW has the right to remove content and to temporarily or permanently suspend members from using the service in the event of violations.

§ 7 Member Content

Members are solely responsible for any content they post or share within the community. The member grants SERVIEW the non-exclusive rights of use to the posted content necessary for the operation of the community.

§ 8 Changes to Community Services

SERVIEW is entitled to further develop, modify, or discontinue the community's features, content, and offerings, provided that this does not impair the essential nature of membership.

§ 9 Expulsion of Members

SERVIEW may terminate a member's membership without notice in the event of serious or repeated violations of these membership terms.

This applies in particular to:

significant violations of the Community Guidelines
unlawful conduct
Misuse of the Platform
significant delay in payment

In the event of a justified expulsion, there is no entitlement to a refund of dues already paid.

§ 10 Liability

SERVIEW bears unlimited liability in cases of willful misconduct and gross negligence, as well as for damages resulting from injury to life, body, or health.
In the event of a breach of material contractual obligations due to slight negligence, liability is limited to foreseeable damages typical for this type of contract.
Otherwise, liability is excluded. SERVIEW assumes no liability for the continuous availability of the community platform or for content posted by other members.

§ 11 Data Protection

Information regarding the processing of personal data is set forth in SERVIEW's Privacy Policy.

§ 12 Final Provisions

The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. If the user is a consumer, the mandatory consumer protection laws of the user’s country of residence remain unaffected. Should any provision of these Terms of Membership be or become invalid, the validity of the remaining provisions shall remain unaffected.

SERVIEW GmbH
Gartenstraße 23
61352 Bad Homburg
Phone +49 6172 17744-0
Fax +49 6172 17744-99
Email: info@serview.de