ITSM for NIS-2 & KRITIS – Consulting on Security and Compliance

With the implementation of NIS-2 and the stricter KRITIS regulations, companies are facing a wide range of challenges. Among other things, they are required to:

• robust cybersecurity and information security management,
• professional incident and crisis management,
• Continuous risk management for IT services and supply chains,
• Comprehensive documentation and reporting to government agencies.

Many organizations face the challenge of adapting their existing structures to meet stricter regulatory requirements without compromising operational efficiency.

An established IT Service Management (ITSM) provides the foundation for implementing NIS 2 and KRITIS requirements in a structured and verifiable manner. ITIL^®-based processes ensure:

• clear responsibilities,
• standardized procedures,
• effective risk management,
• and consistent documentation.

In this way, regulatory requirements are not only met but also leveraged to make the company’s IT more resilient and future-proof.

Our ITSM consulting services for NIS-2 & KRITIS include:

• Gap Analysis: Assessment of maturity level and vulnerabilities with regard to NIS 2 and KRITIS compliance.
• Roadmap Development: Creating a clear roadmap for implementation.
• Process Design & Optimization: Implementation or adaptation of relevant ITSM processes (e.g., incident, problem, change, continuity, risk, and supplier management).
• Tool Integration: Consulting on the selection and implementation of ITSM tools that support compliance, documentation, and evidence.
• Awareness & Training: Training courses and workshops for executives and employees to help them implement NIS-2 and KRITIS in a practical manner.

• Compliance and Security: You demonstrably meet the requirements of the NIS 2 Directive and the KRITIS Regulation.
• Greater Resilience: Your IT will be more resilient to attacks, outages, and crises.
• Increased Efficiency: Clear processes and defined responsibilities reduce risks and boost productivity.
• Trust & Reputation: IT systems that are proven to be compliant strengthen the trust of customers, partners, and regulatory authorities.

Our consulting services are aimed at organizations and companies affected by the EU NIS-2 Directive or the national KRITIS regulations. These include, in particular:

• Operators of critical infrastructure (energy, water, transportation, healthcare, finance, digital services, etc.)
• Companies of Significant Importance to Security of Supply
• IT service providers and outsourcing partners that deliver critical services
• Whether directly regulated or involved as a service provider—NIS-2 and KRITIS require robust processes, clear governance, and comprehensive traceability.

NIS-2 and KRITIS are not bureaucratic hurdles, but rather an opportunity to make your IT organization more secure and resilient in the long term. With IT Service Management, you can efficiently meet regulatory requirements while simultaneously creating added value for your company.

In short: With ITSM, compliance becomes a strength.