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ITIL® Version 5 Training and Certifications

Experience ITIL Version 5 training (The New ITIL) that truly drives modern organizations forward. Learn how to holistically manage digital products and services, create measurable value, and continuously improve—in a practical, understandable way that you can apply immediately in your day-to-day work. From ITIL Version 5 Foundation through Practice Manager certifications to Managing Professional, Strategic Leader, and ITIL Master, we’ll guide you on your personalized certification journey. Our training courses combine clear models with real-world examples and demonstrate how ITIL Version 5 is effectively applied in dynamic, digital, and AI-driven environments. Get started now and discover how ITIL Version 5 becomes the driving force behind sustainable value creation, better collaboration, and future-proof organizations.

Find more answers in our FAQ!

  • All
  • Bridge
  • Extension Modules
  • Foundation
  • Managing Professional
  • Master's Degree
  • Practice Manager
  • Simulations
  • Strategic Leader

ITIL5 Foundation

  • Training, materials, and exams are available in German and English.
  • In-Person Training: Choice Between a Paper-Based or Online Exam

The ITIL Version 5 Foundation course marks your entry into modern digital product and service management according to ITIL. The Foundation training covers all the fundamental concepts of ITIL Version 5, including the unified Digital Product & Service Lifecycle, value creation, governance, experience, and continuous improvement. This course provides the technical foundation for all advanced ITIL Version 5 certifications. The ITIL Version 5 Foundation training is offered with a guaranteed start date and follows the proven SERVIEW Workbook Principle®, which supports hands-on learning and enables you to apply the material directly in your daily work.

ITIL 5 Foundation Training

In-person training

2 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 875,00 EUR
plus the Learner Package:
419,00 EUR Virtual Classroom-Training

2 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 875,00 EUR
plus the Learner Package:
419,00 EUR E-Learning

9 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

995,00 EUR Exam Prep

1 hour

You would like to prepare for your certification on your own using the official training materials and sample exams.

195,00 EUR
plus the Learner Package:
419,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL5 Foundation Hands-On

  • Apply ITIL Knowledge Directly in ServiceNow or JIRA
  • Training, materials, and exams are available in German and English.

With the ITIL Version 5 Foundation for ServiceNow Users and the ITIL Version 5 Foundation for Atlassian Users, you’ll combine in-depth ITIL knowledge with hands-on application in your service management tool. During the first two days of training, you’ll learn the fundamentals of ITIL Version 5—from the Digital Product & Service Lifecycle to value creation and governance, all the way to experience and continuous improvement. On the third day, theory becomes practice: In an interactive simulation, you’ll apply key ITIL practices directly in ServiceNow or Jira Service Management and experience how ITIL is specifically implemented in each tool and how the practices interact. This allows you to combine the recognized ITIL Foundation certification with real-world tool experience while also laying the technical foundation for advanced ITIL Version 5 certifications.

ITIL 5 Foundation for ServiceNow User Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.575,00 EUR
plus the Learner Package:
419,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.575,00 EUR
plus the Learner Package:
419,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL 5 Foundation for Atlassian User Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.475,00 EUR
plus the Learner Package:
419,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.475,00 EUR
plus the Learner Package:
419,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL5 Foundation Deep Dive

  • Training, materials, and exams are available in German and English.

With ITIL Version 5 Foundation Practices+, you bring proven ITIL practices back to where they belong in your day-to-day work: front and center. While the new ITIL Version 5 Foundation curriculum focuses more on overarching concepts, the Digital Product & Service Lifecycle, value creation, governance, and experience, Practices+ specifically delves deeper into the operational side of ITIL. During the first two days of training, you’ll learn the full scope of the ITIL Version 5 Foundation curriculum. On the third day, the focus shifts to a close examination of 14 ITIL practices. You’ll learn the purpose of the core practices, how they’re applied in day-to-day service operations, and how they interact with one another. In this way, ITIL Version 5 Foundation Practices+ bridges the new ITIL world with proven practical knowledge—for everyone who not only wants to understand ITIL but also wants to know how good IT service management works in practice.

ITIL 5 Foundation Practice+ Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.495,00 EUR
plus the Learner Package:
419,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.495,00 EUR
plus the Learner Package:
419,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

HUCAISM® (Human-Centered AI Service Management) Professional Training and Certification

In this three-day HUCAISM Professional Training course, you will gain a comprehensive understanding of how to responsibly operate AI-powered services. You will learn how HUCAISM combines service management, AI governance, risk management, and regulatory requirements into a human-centered operational model.

HUCAISM is ITIL-compatible and works regardless of the ITIL version used. The training provides specific best practices for ITIL processes to integrate and manage AI responsibly—with human oversight —into existing services and service management processes.

HUCAISM Professional Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 990,00 EUR
plus the Learner Package:
269,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 990,00 EUR
plus the Learner Package:
269,00 EUR

ITIL Version 5 Foundation Bridge

With the ITIL Version 5 Foundation Bridge, you can efficiently transition from ITIL 4 to the current ITIL Version 5 model. The one-day Bridge training course is specifically designed for participants with ITIL 4 Foundation certification and covers the key changes in ITIL Version 5—including the enhanced Digital Product & Service Lifecycle, value creation, governance, experience, and continuous improvement.

ITIL 5 Foundation Bridge Training

In-person training

1 Day

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 495,00 EUR
plus the Learner Package:
219,00 EUR Virtual Classroom-Training

1 Day

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 495,00 EUR
plus the Learner Package:
219,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 Master Training

With SERVIEW's ITIL Version 5 Master Training Package, you receive all relevant training courses, official exams, and additional services in one structured, comprehensive package.

ITIL Version 5 Master Training Package

Note: The package is customized individually by our sales team and cannot be booked directly online. The ITIL 5 Master training package is designed for a 12-month training period. Sessions can be conducted either in person or via Virtual Classroom. E-learning modules are not included in the package.

ITIL Version 5 Transition (Bridge from ITIL v3 Expert or ITIL 4 MP to Version 5 MP)

With the ITIL Version 5 Transition (Bridge) course, you can specifically upgrade your existing ITIL v3 Expert or ITIL 4 Managing Professional certification to the current ITIL Version 5 Managing Professional standard. The Transition training course covers the key changes in ITIL Version 5 and helps you apply your existing knowledge to the new overall model—including the unified Digital Product & Service Lifecycle, the ITIL Value System, the focus on experience, and governance.

ITIL Version 5 Transition Training

In-person training

5 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 2.590,00 EUR
plus the Learner Package:
895,00 EUR Virtual Classroom-Training

5 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 2.590,00 EUR
plus the Learner Package:
895,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.995,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 Practice Manager

Do you want to not only understand ITIL Version 5, but also apply it effectively in your day-to-day operations? Then the ITIL Version 5 Practice Manager certification is the logical next step after the ITIL Version 5 Foundation. This certification is designed for professionals and managers who want to systematically ensure operational excellence, stable services, and structured processes. The Practice Manager track is based on the ITIL Version 5 Transformation training as well as one of the three practice modules: Monitor, Support & Fulfil; Plan, Implement & Control; or Collaborate, Assure & Improve. In our interactive training courses, you’ll learn how to implement ITIL practices in a practical way, manage operational processes, and achieve measurable results in day-to-day service operations—in a structured, application-oriented manner that directly reflects the reality of modern service organizations.

ITIL Monitor, Support & Fulfill (MSF) Training

ITIL Version 5 Managing Professional

After completing the ITIL Version 5 Foundation, you can continue your professional development toward the ITIL Version 5 Managing Professional designation. This certification pathway includes the ITIL Service, ITIL Product, ITIL Experience, and ITIL Transformation modules, which together form the foundation for the Managing Professional designation. The modules can be taken as part of coordinated training packages or individually. If you’re interested in a specific topic or would like to supplement your knowledge with a single module, you’ll find the right ITIL Version 5 training courses here to suit your individual learning path.

ITIL Version 5 "Transformation" Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 "Service & Product" Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
1.058,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
1.058,00 EUR E-Learning

20 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

2.190,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 "Experience" Training

In-person training

2 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.150,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

2 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.150,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 Strategic Leader

Do you hold a leadership position and want to not only define digital strategies but also implement them effectively? Then the path to becoming an ITIL Version 5 Strategic Leader is the next logical step after the ITIL Version 5 Foundation. This certification is designed for executives who want to holistically integrate strategy, governance, and transformation. The Strategic Leader Path is based on the ITIL Strategy and ITIL Transformation modules. In our interactive training courses, you’ll develop a solid understanding of strategic direction, decision-making, and sustainable implementation in modern digital organizations—in a practical, structured way with a clear focus on measurable results.

ITIL Version 5 "Strategy" Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 "Transformation" Training

ITIL Version 5 Master

The ITIL Master is the highest-level certification in the ITIL Version 5 framework. After starting with the ITIL Version 5 Foundation, the three designations—ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader—lead to ITIL Version 5 Master status.

With the ITIL Master certification, you demonstrate comprehensive expertise in the management of digital products and services and position yourself as an expert in operational implementation, strategic management, and sustainable value creation.

ITIL Monitor, Support & Fulfill (MSF) Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Plan, Implement & Control (PIC) Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Collaborate, Assure & Improve (CAI) Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 "Service & Product" Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
1.058,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
1.058,00 EUR E-Learning

20 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

2.190,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL Version 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 "Experience" Training

In-person training

2 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.150,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

2 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.150,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 "Transformation" Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

3 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.725,00 EUR
plus the Learner Package:
529,00 EUR E-Learning

10 hours

You would like to use the official learning platform to prepare for your upcoming certification at your own pace.

1.095,00 EUR Extension of the Exam

6 months

Would you like to extend your ITIL 5 exam voucher? This extension gives you an additional 6 months to take your online exam with PeopleCert.

ITIL Version 5 AI Governance

Are you responsible for decisions regarding the use of artificial intelligence and want to ensure that innovation, governance, and accountability are in harmony? Then ITIL AI Governance is the right certification for you. The course is designed for professionals and executives who want to not only evaluate AI from a technological perspective but also strategically manage and take responsibility for its use. ITIL AI Governance teaches how to meaningfully embed artificial intelligence into digital products, services, and value streams. In our interactive training sessions, you’ll develop a solid understanding of governance, decision-making logic, transparency, and risk assessment in the context of AI. The focus is on practical application and on using AI effectively, transparently, and sustainably in modern digital organizations.

ITIL Version 5 "AI Governance" Training

In-person training

2 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.150,00 EUR
plus the Learner Package:
529,00 EUR Virtual Classroom-Training

2 days

You would like to take a modern " Virtual Classroom" training course that follows our workbook approach® will help you prepare effectively for your certification.

from 1.150,00 EUR
plus the Learner Package:
529,00 EUR

ITSM and ITIL Simulations

Gain new insights, develop collaborative solutions, and improve processes within your organization: In these high-quality simulations, you’ll learn service management in a practical way through engaging gamification.

ITSM Simulation "MarsLander" — the "new" ITIL simulation

In-person training

1 day

ITSM Simulation "Apollo 13" — The Mother of All ITIL Simulations

In-person training

1 day

What is ... ? We'll explain!

Learn, in simple terms, what lies behind the frameworks, methods, and standards:

 

Are you familiar with our in-person training courses?

We also offer all ITIL Version 5 training courses in the following cities, via e-learning, or as Virtual Classroom .

 

An Overview of All ITIL Training Courses

Questions about ITIL Version 5? Click here for the FAQ!

Your Path to ITIL Version 5 Certification

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