ITIL 5 Managing Professional "Service & Product"
Training and Certification
ITIL® Version 5 Managing Professional – Service & Product Training provides you with practical knowledge for designing, managing, and further developing modern services and digital products. The focus is on how service and product managers can effectively integrate requirements, value creation, lifecycle management, and operational implementation.
This training is particularly well-suited for IT service managers, service owners, product owners, ITSM leaders, process managers, and specialists and executives who have overall responsibility for services and digital products. You’ll deepen your ITIL expertise within the Managing Professional series and prepare specifically for the official PeopleCert exam.
- First PeopleCert Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings from all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option)
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
from 1.725,00 EUR
per person, plus applicable sales tax
+ ITIL Version 5 "Service & Product" Learner Package
1.058,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (printed)
- 2 exams (online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Fri., September 25, 2026
Central European Time
Hamburg: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
1.058,00 EUR
- Wed., September 30, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
1.058,00 EUR
- Wed., November 4, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
1.058,00 EUR
- Wed., December 16, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
1.058,00 EUR
- Fri., Jan. 15, 2027
Central European Time
Berlin: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
1.058,00 EUR
- Fri., Jan. 15, 2027
Central European Time
Hamburg: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
1.058,00 EUR
- Fri., January 29, 2027
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
1.058,00 EUR
- Fri., January 29, 2027
Central European Time
Cologne: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
1.058,00 EUR
- Fri., January 29, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
1.058,00 EUR
- Fri., January 29, 2027
Central European Time
Munich: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
1.058,00 EUR
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Version 5 “Service & Product” training.
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
Live Online Training
Would you like to effectively prepare for your certification through a modern live online training course that uses our Workbook Principle®? Please note that our live online training sessions can be conducted in a hybrid format. This means that, as a live online participant, you may be attending the same training session alongside in-person participants. This combination enables an even more diverse learning experience and facilitates interaction between different groups of participants. Would you like to learn more about what makes our hybrid training sessions unique? You can find more information here.
from 1.725,00 EUR
per person, plus applicable sales tax
+ ITIL Version 5 "Service & Product" Learner Package
1.058,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (digital)
- 2 exams (online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Wed., September 30, 2026
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Fri., October 16, 2026
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Wed., November 4, 2026
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Wed., December 16, 2026
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Fri., January 29, 2027
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Wed., Feb. 24, 2027
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Fri., March 19, 2027
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Wed., April 21, 2027
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Fri., June 4, 2027
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
- Wed., July 7, 2027
Central European Time
Live Online
plus the Learner Package:
1.058,00 EUR
Live Online Methodology
With SERVIEW’s live online training, you can broaden your horizons—no matter where you are. You’ll enjoy all the benefits of in-person training while participating from the comfort of your home or office. All you need is a workspace with a stable internet connection, a headset, and a webcam. We’ll send you all the relevant training materials well in advance of the training.
In this live online training course, an experienced SERVIEW trainer will guide you through all the content of the ITIL Version 5 Service training from the Managing Professional series. Through our interactive learning platform, you can ask questions, participate in discussions, and provide feedback at any time—just as if you were sitting in a seminar room with the trainer and the other participants. This allows you to complete your training effectively, in a practical manner, and with maximum learning success.
You can find an overview of the technical requirements for live online training sessions here.
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Version 5 “Service & Product” training.
E-Learning
You would like to use the official learning platform to prepare for your upcoming certification at your own pace.
2.190,00 EUR
per person, plus applicable sales tax
Includes Learner Package
- 2 exams (online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
E-Learning Methodology
The official ITIL Version 5 Service e-learning course from the rights holder, PeopleCert, offers maximum flexibility. You can start, pause, or resume the training at any time—whenever it fits your schedule and on the device of your choice.
The online learning modules combine multimedia content, interactive quizzes, and hands-on activities to make learning engaging and effective. In addition, structured knowledge assessments and checklists support your learning process by helping you reflect on your own progress and identify specific areas for improvement. The official e-learning program is delivered through the Canvas Learning Management System and provides a modern, flexible learning experience.
Agenda
You will receive 365 days of access to PeopleCert's official learning platform. During this time, you can complete the training according to your own schedule.
Your Benefits
- 8–10 hours of content
- Bite-sized learning modules
- Interactive & Engaging Content
- Self-Directed Learning
- Learn at your own pace
- In-Depth Case Studies
- Real-Time Progress Tracking
- Structured Learning Checklist
- Embedded ITIL Glossary
What will I learn in the ITIL Version 5 Service & Product Training?
In the ITIL Version 5 Service & Product Training, you will learn how digital products and services are planned, managed, and continuously improved collaboratively. The training combines the perspectives of product management and service management and demonstrates how both disciplines work together throughout the digital product and service lifecycle.
You will develop an understanding of how organizations consistently align their products and services with customer and user needs while ensuring stability, quality, and economic value creation. In the process, you will learn how product strategy, service operations, and continuous improvement are interconnected.
A key component of the training is managing products and services along value streams. You’ll learn how product visions, roadmaps, and service goals are translated into concrete actions, and how teams collaborate across departments to create sustainable value.
In addition, you will learn how to measure the performance, quality, and value of products and services. Key metrics, feedback, and user experience play a crucial role in making informed decisions and continuously improving digital offerings.
After completing the training, you will be able to manage products and services not as separate entities, but as integrated components of modern digital value creation.
Target Audience for the ITIL Version 5 "Service & Product" Training
The ITIL Version 5 Service & Product Training is designed for professionals and managers who are responsible for digital products, services, or their further development. It is particularly aimed at individuals who wish to combine product management and service management.
The target audience includes, among others, product owners, product managers, service managers, and those responsible for services and products, as well as roles in digital product teams and service organizations. Executives and decision-makers who want to strategically align products and services or increase their value contribution will also benefit from this training.
In addition, this training is ideal for anyone who wants to understand how products and services are managed together and how organizations can consistently align their digital value creation with customer and user needs.
Requirements
A prerequisite for this ITIL Managing Professional training course is successful completion of the ITIL 4 or Version 5 Foundation course.
Exam Details
| Duration | 90 minutes per exam |
| Format | 40 multiple-choice questions, each with 4 possible answers per exam |
| More Information | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). The exam is administered in an open-book format. The original ITIL book is permitted as a reference during the exam. |
| Exam Languages | German or English, as desired |
| Testing Institute | PeopleCert |
| Exam Administration | Youcan takethe online exam via a web browser (Web-Based Exam Driver) at a time of your choosing after the training. We will provide you with a voucher that is valid for 12 months. You can find all the details about the online exam here:https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
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