ITIL 5 Foundation plus 14 Practices Training

The ITIL Version 5 Foundation Plus Practices course is the official entry point into the ITIL Version 5 certification program and is designed for anyone who wants to build a structured understanding of modern digital product and service management—and immediately apply that knowledge in a practical setting. During the first two days of training, the course teaches a common language, key ITIL concepts, and the standardized Digital Product & Service Lifecycle for managing modern services and products. Participants develop a solid foundational understanding of value creation, collaboration, governance, and continuous improvement within the Service Value System.

Important to know: In the new ITIL Version 5 Foundation, the practices and their workflows are no longer part of the exam and are therefore no longer covered in sufficient depth in the traditional Foundation course. This is exactly where this training comes in.

On the third day, the focus is on practical application:
Here, a total of 14 key ITIL 5 practices are explored in depth and applied to specific scenarios:
Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management, Change Enablement, Release Management, Deployment Management, IT Asset Management, Service Configuration Management, Service Level Management, Supplier Management, Relationship Management, and Information Security Management.

As a result, the ITIL Version 5 Foundation Plus Practices is specifically designed for anyone who is not aiming for Practice Manager status but wants to go beyond mere exam preparation to truly understand and apply the most important practices.

In this way, the Foundation course transforms knowledge into practical skills that can be directly applied in everyday work. The training creates a particularly solid foundation for the successful practical application of ITIL—going well beyond the traditional Foundation course.

At the same time, it serves as the starting point for all advanced certifications in the ITIL Version 5 model. The three learning paths—ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader—are built upon this foundation, each leading to a recognized professional designation. Those who successfully complete all three designations achieve the highest level of certification in the ITIL Version 5 system: ITIL Master.

This training is suitable for both beginners and specialists and managers who not only want to understand ITIL but also want to delve specifically into its key practices—as the foundation for successful service organizations and sustainable digital transformation.

ITIL Version 5 Fundamentals (Days 1–2)

You will learn why ITIL Version 5 represents a logical evolution of existing ITIL approaches and how the focus is shifting from pure IT service management to the integrated management of digital products and services. In the process, you will develop a clear understanding of value creation, outcomes, benefits, risks, and costs.

The Unified Digital Product & Service Lifecycle

A key component of the training is the ITIL Product and Service Lifecycle. You will gain an understanding of how digital products and services are managed holistically across all phases—from the initial idea through ongoing operations to continuous improvement. In the process, you will learn how organizations can break down silos and effectively integrate product and service management.

The ITIL Value System

This training course introduces you to the ITIL Value System as a central governance model. You will learn about its individual components—including Guiding Principles, Governance, Value Chain, Practices, and Continual Improvement—and understand how they work together to enable consistent, value-oriented governance.

Guiding Principles & Practical Application

You will delve deeply into the ITIL Guiding Principles and learn how they serve as a guide for decision-making, prioritization, and continuous improvement in your day-to-day work. The focus is clearly on practical, experience-driven application rather than on theoretical rules.

Roles, Collaboration, and Organization

Another key focus is on the clearly defined roles, responsibilities, and outcomes in ITIL Version 5. You will understand how collaboration works across teams, departments, and organizations, and how value is created together for customers and users.

Customer & Employee Experience

ITIL Version 5 places particular emphasis on customer experience and employee experience. In this training course, you will learn how to systematically design, measure, and improve these experiences, and why they are a critical success factor for digital products and services.

AI-native and forward-looking approach

You will gain a basic understanding of how AI-enabled and automated environments are addressed in ITIL Version 5. The focus here is not on technical details, but rather on orientation, decision-making, and responsible management in complex, dynamic environments.

Practical Focus: ITIL 5 Practices (Day 3)

On the third day of training, you will put what you have learned into practice. You will learn about 14 key ITIL 5 practices and understand how they are applied in your day-to-day work:
, Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management, Change Enablement, Release Management, Deployment Management, IT Asset Management, Service Configuration Management, Service Level Management, Supplier Management, Relationship Management, and Information Security Management.

The focus here is on practical implementation, the interrelationships between the practices, and their contribution to value creation.

Preparing for the Certification Exam

This training course specifically prepares you for the ITIL Version 5 Foundation exam. You will understand the exam-relevant content, terminology, and concepts, and you will be able to confidently apply and contextualize ITIL Version 5. At the same time, you will gain a significantly broader practical understanding that goes beyond the traditional Foundation level.

The ITIL Version 5 Foundation training course is designed for anyone who wants to develop a solid understanding of modern digital product and service management or systematically expand their existing knowledge. It is ideal for beginners as well as for experienced professionals and managers who want to use ITIL Version 5 as a common framework.

This is particularly aimed at employees in IT, service management, product management, and digital departments who are involved in the planning, development, delivery, or operation of digital products and services. Roles at the intersection of IT and business also benefit from the common language and clear models of ITIL Version 5.

The training is equally relevant for specialists and managers who are responsible for governance, organization, processes, or teams and want to understand how to foster value creation, collaboration, and continuous improvement in an increasingly digital and AI-driven environment.

In addition, the ITIL Version 5 Foundation is suitable for:

• Beginners in IT Service Management and Digital Management
• Project, Product, and Service Managers
• Executives, team leaders, and decision-makers
• Consultants and external service providers
• Employees from organizations undergoing a transition to product- and service-oriented work practices

The ITIL Version 5 Foundation training course is therefore the ideal starting point for anyone who wants to gain a comprehensive understanding of digital products and services, manage them effectively, and pursue targeted professional development along the ITIL Version 5 certification path.

You do not need any prior knowledge to take the ITIL Version 5 Foundation course.