ITIL 5 Foundation Bridge Training and Certification

The ITIL Version 5 Foundation Bridge is the official transition path to the ITIL Version 5 certification program for anyone who already holds an ITIL 4 Foundation certification. It is designed for participants who want to update their existing ITIL knowledge specifically to the ITIL Version 5 standard without having to retake the entire Foundation course.

The Foundation Bridge focuses on contextualizing the key changes in ITIL Version 5. Participants develop a clear understanding of how concepts such as value creation, governance, collaboration, and continuous improvement have changed and evolved within the refined ITIL Value System. Familiar content from ITIL 4 is not repeated, but rather specifically supplemented and contextualized within the new overarching framework.

The ITIL Version 5 Foundation Bridge provides a concise yet comprehensive understanding of the Digital Product & Service Lifecycle and the fundamental models of ITIL Version 5. It thereby establishes a solid foundation for applying ITIL Version 5 in practice and ensures that participants work with a consistent understanding of the new version.

The Foundation Bridge—just like the standard ITIL Version 5 Foundation—is a prerequisite for all advanced certifications in the ITIL Version 5 model. It serves as the foundation for the three learning paths—ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader—each of which leads to a recognized professional designation.

The ITIL Version 5 Foundation Bridge is ideal for professionals and managers with a background in ITIL 4 Foundation who want to seamlessly continue their certification journey and gain a structured, efficient, and future-proof understanding of ITIL Version 5.

In the ITIL Version 5 Foundation Bridge course, you’ll gain a clear and practical understanding of the new features in ITIL Version 5 during an intensive one-day training session. The course is specifically designed for participants who hold ITIL 4 Foundation certification and builds on existing knowledge rather than repeating the basics. The goal is to systematically transition existing knowledge into the new ITIL Version 5 model.

Classification of ITIL Version 5

You will learn how to understand ITIL Version 5 as a logical evolution of ITIL 4 and what changes have been made in terms of content and structure. The focus is on the transition from a primarily service-oriented approach to an integrated management of digital products and services.

The Unified Digital Product & Service Lifecycle

A key component of the Foundation Bridge is the integration of the Digital Product & Service Lifecycle. You will understand how products and services are viewed holistically across all phases and how this lifecycle approach differs from previous ITIL models. This highlights how ITIL Version 5 continues to break down silos and more closely integrates product and service management.

The ITIL Value System, Version 5

This training course explains how the ITIL Value System has evolved in Version 5. You will learn to place the Guiding Principles, Governance, Value Chain, Practices, and Continual Improvement within the new overall context and understand how these elements work together to enable consistent, value-oriented management.

Further Development of the Guiding Principles

You will explore the role of the ITIL Guiding Principles in Version 5 and learn how to use them even more effectively as a practical guide for decision-making, prioritization, and improvement. The focus is on experience- and application-oriented use, not on theoretical review.

Roles, Responsibilities, and Collaboration

Another key focus is on the more clearly defined roles, responsibilities, and outcomes in ITIL Version 5. You will understand how collaboration is structured across teams, functions, and organizational units, and how shared value is created for customers and users.

Customer & Employee Experience

The Foundation Bridge addresses the increased focus in ITIL Version 5 on customer experience and employee experience. You will learn how to design, measure, and incorporate experiences into decision-making in a more conscious way, and why they play a central role in successful digital products and services.

AI-Native Orientation and Modern Work Environments

You will gain a basic understanding of how ITIL Version 5 addresses AI-enabled, automated, and data-driven environments. The focus is not on the technology itself, but rather on providing guidance, ensuring manageability, and facilitating responsible decision-making within complex systems.

Preparation for the Shortened Certification Exam

The ITIL Version 5 Foundation Bridge course specifically prepares you for the shortened official certification exam. You will understand the new features, terminology, and concepts relevant to the exam, and you will be able to confidently interpret and apply ITIL Version 5.

The ITIL Version 5 Foundation training course is designed for anyone who wants to develop a solid understanding of modern digital product and service management or systematically expand their existing knowledge. It is ideal for beginners as well as for experienced professionals and managers who want to use ITIL Version 5 as a common framework.

This is particularly aimed at employees in IT, service management, product management, and digital departments who are involved in the planning, development, delivery, or operation of digital products and services. Roles at the intersection of IT and business also benefit from the common language and clear models of ITIL Version 5.

The training is equally relevant for specialists and managers who are responsible for governance, organization, processes, or teams and want to understand how to foster value creation, collaboration, and continuous improvement in an increasingly digital and AI-driven environment.

In addition, the ITIL Version 5 Foundation is suitable for:

• Beginners in IT Service Management and Digital Management
• Project, Product, and Service Managers
• Executives, team leaders, and decision-makers
• Consultants and external service providers
• Employees from organizations undergoing a transition to product- and service-oriented work practices

The ITIL Version 5 Foundation training course is therefore the ideal starting point for anyone who wants to gain a comprehensive understanding of digital products and services, manage them effectively, and pursue targeted professional development along the ITIL Version 5 certification path.

You must have the ITIL 4 Foundation certification to participate in the training.