ITSM Simulation MarsLander—a simulation for ITIL
See how agile service management is applied in practice—with a simulated Mars landing! MarsLander is a hands-on, interactive, and exciting service management simulation. In this thrilling mission, your team takes on the role of the Mission Control Center.
Together, you must safely launch a rocket to Mars to collect scientific data. Along the way, various events and an ever-changing environment will require you to adopt an agile approach to your service processes. This is the only way to ensure optimal problem-solving, course adjustments, and proactive corrections to your mission. Thanks to the constantly changing demands of your mission, you’ll gain in-depth, practical insights into service management in just one day.
From the Moon Landing to the Mars Mission: A New Era in Service Management
In the 20th century, using ITIL® as our foundation, we managed our services in such a way that the Apollo 13 mission safely reached the Moon and returned to Earth. A milestone in the history of space travel! But the journey to Mars presents us with a whole new set of challenges—it requires an unimaginable advancement in our service delivery capabilities.
The Complexity of a Mars Mission
A Mars lander on the Red Planet? Never before has such a complex mission been carried out. The systems are revolutionary and packed with software—far more than was the case with Apollo. At the same time, we must be able to handle unforeseen events in the blink of an eye. Conventional service management is simply not enough here.
Focus on Agility and Lean
The service landscape of the Mars mission requires agility: different teams must work together seamlessly to perfectly align software, hardware, and services. Changes and new requirements are coming faster than ever—we must implement them not only quickly but also securely. Traditional ITSM remains important, but it must adapt to these dynamic requirements: Agile Service Management is becoming the driving force.
But what does that mean, exactly?
Learning in Orbit: Flexibility Is Key
A malfunction in space cannot be fixed by a technician on site. We are working in uncharted territory, learning from every step we take, and constantly adapting. Small, flexible improvements ensure that our services remain precisely tailored to the customer’s needs.
At the same time, we rely on an interconnected ecosystem of partners and suppliers. All parties involved must be flexible, coordinate with one another, and be able to respond to new requirements in real time.
Share knowledge, break down silos
The key lies in multifunctional teams: knowledge is shared, handoffs are minimized, and misunderstandings are prevented. Every decision and every action is aimed at meeting the customer’s needs as effectively as possible—while we continuously improve the flow of work.
The Mars mission challenges us to rethink service management—making it faster, smarter, and more flexible. And that is precisely where the future lies: a world in which we are prepared for the greatest challenges while continuously learning and growing.
We offer this training as an in-house course.
Feel free to contact us directly for a no-obligation quote—via the contact form, by email at education@serview.de, or by phone at +49 (0) 6172 177 44 60.
Future missions—such as those under programs like NASA’s Artemis or SpaceX’s plans for a Mars colony—aim to safely transport humans to Mars. The planet is viewed as a potential long-term destination for human presence and exploration.
The Scenario: Together to the Red Planet
Your team's mission is clearly defined: to successfully launch a rocket carrying the MarsLander, deliver it safely to Mars, and collect valuable data for universities and research centers.
A Galactic Challenge
Your job is to support the Mission Center and ensure that all mission goals are met.
At the heart of the mission is the mission director, who heads the Mission Center. He leads a team of experts specializing in flight operations, navigation, and communications. These teams coordinate the mission’s flight plan and ensure that all mission objectives are met and that contractual agreements with customers and suppliers are upheld.
The Teams Behind the Success
- The Mission Support Team
The support engineers, test engineers, and the change management team are on hand to resolve any issues that arise during the mission. They are the backbone of the mission's smooth operation. - The Development Team
This team develops and maintains the applications, features, and bug fixes required for the mission. Their work ensures that everything runs smoothly both on the ground and in space. - Suppliers
The project’s partners provide essential services such as data communication and data storage. They are a central component of the entire mission ecosystem. - The Service Manager
The Service Manager is responsible for designing, delivering, and continuously improving the services. He ensures that everything is optimally coordinated and that the mission remains successful.
Collaboration for a New Era
Every gear meshes perfectly; every team plays a key role. Together, we ensure that the mission is not only a technical masterpiece but also an organizational one—and bring humanity a giant leap closer to the stars.
Requirements
No prior knowledge is required to participate in the simulation. However, experience in IT service management will help you learn more quickly.
Agenda
Day 1—You’ll work with our experts to tailor the agenda to your specific needs to ensure the best possible outcome.
The ITIL 4 Marslander Simulation allows you to
After completing the simulation, you and your team will have acquired new skills and knowledge. SERVIEW’s MarsLander simulation enables you to do the following:
- You can apply service management processes and practices in real-world situations.
- You'll learn how to increase workflow, avoid waste, and create transparency
- You'll learn what it means to work in self-organizing and multifunctional teams, how to share information efficiently today, and how to avoid poor communication
- You will learn how all of your organization's activities are aligned with customer needs
- You will gain a thorough understanding of ITSM theory.
- You will observe the interactions between individual processes and practices and learn about the potential consequences these can have for the entire organization.
- You will become more skilled at identifying and improving workflows. You will learn how agile concepts and methods can improve the performance of the service department.
- You'll learn how to work together more effectively as a team and how to optimize your work processes through joint planning and implementation.
- As a team, you’ll gain a shared understanding of how your service organization will become more agile, leaner, and more reliable in the future.
What is ... ? We'll explain!
Learn, in simple terms, what lies behind the frameworks, methods, and standards:
Why Simulations?
Learn everything you need to know about gamification and simulations.
We explain: "What are simulations used for?"
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