ITIL^® Certification

Find your place in the world of IT service management with ease!ITILcertification offers a modular approach to qualification. Depending on your area of focus, different aspects of the framework are explored. There are five ITIL certifications that can be earned through training.

About ITIL Training Courses

ITIL Foundation Certification – The Start of Every ITIL Journey

TheITIL Foundationcertification serves as the foundation for all other certifications. Here, you’ll gain a practical overview of all practices, functions, and roles. Building on this foundation, you can take additional courses to expand your ITIL certification step by step.

ITIL Practice Manager (PM) – The Expert Implementer

The newest ITIL certification available under the ITIL 4 certification framework is the ITIL Practice Manager. This role focuses on implementing ITIL 4 within the organization and involves the practical knowledge of how the individual practices come together to form a holistic, value-added IT service management system. Starting in the second half of 2023, you’ll be able to find relevant ITIL training courses in our course catalog. To earn the ITIL Practice Manager certification, you must first complete the“Create, Deliver & Support”topic module, which you can later apply toward the ITIL 4 Managing Professional certification. Additionally, you’ll need practical knowledge of at least five of the fifteen core practices covered in detail. The easiest and fastest way to gain this knowledge is through one of three ITIL compact courses, each of which covers five of the practices in depth:“Monitor, Support & Fulfil,”“Plan, Implement & Control,” or“Collaborate, Assure & Improve.” Alternatively, you can replace one or more practices with the extension modules “Business Relationship Management” or “IT Asset Management” to broaden your expertise even further.

ITIL Managing Professional (MP) Certification – The Seasoned ITIL Expert

TheITIL 4 Managing Professionaldesignation demonstrates your practical and technical knowledge of the successful deployment of modern, IT-enabled services, teams, and workflows. The entire Managing Professional role is designed to provide a comprehensive view of the tactical level of service management.

To earn this ITIL certification, you must successfully complete four subject modules. These include the three courses “Create, Deliver & Support,” “Drive Stakeholder Value,” and “High Velocity IT.” In addition, you must pass the exam for the “Direct, Plan & Improve” module to earn this ITIL certification, which you can later use toward your path to becoming a Strategic Leader. Unlike the old ITIL v3 certification, you do not have to choose from the available courses; instead, you complete the specified training programs directly.

Strategic Leader (SL) – the Smart Decision-Maker

With theITIL 4 Strategic Leader certification, you demonstrate the ability to develop and implement an effective IT and digital strategy. This role, therefore, focuses on the strategic alignment of your service management using ITIL 4. As a Strategic Leader, you understand the value of ITIL not only for IT, but for all digital services—and you have a clear understanding of how ITIL influences and guides digital business strategies. To reach this level, you need the ITIL certification from the “Digital & IT Strategy” topic module as well as a passed exam from the “Direct, Plan & Improve” module.

If you are already a Managing Professional, thanks to the overlap, you only need to complete the first module to successfully earn ITIL Strategic Leader certification.

ITIL 4 Master – ITIL Certification for the Champion

Master status is the highest qualification in the ITIL Framework. This level demonstrates the confident application of various ITIL principles, methods, and techniques in practice. To achieve ITIL Master status, you must combine the three certifications:Strategic Leader, Managing Professional, and ITIL Practice Manager. This means that if you are already a Strategic Leader and a Managing Professional, you only need to complete one additional compact course on ITIL practices to round out your knowledge and earn the ITIL Master certification. This will establish you as a champion of the ITIL Framework who understands the operational, tactical, and strategic levels of service management equally well.

ITIL 4 Extension Modules: Up-to-Date Specialized Knowledge with ITIL Certification

With the additional modules“ITIL Sustainability in Digital &IT” and“ITIL Acquiring & Managing Cloud Services,”you’ll be well-equippedfor the modern service management of the future. You’ll specialize in the areas of IT sustainability and/or cloud technology—and thereby take your ITIL certification to the next level!

You can take both courses independently of one another and without any prior knowledge. Since the relevant key concepts from the ITIL 4 Framework are covered in the training, you theoretically do not even need an ITIL 4 Foundation certification. Each module concludes with an official exam. To be eligible to take the exam, you must complete four practical assignments inthe “Sustainability in Digital & IT”trainingcourse.There areno exam prerequisites for the“Acquiring & Managing Cloud Services”seminar. These ITIL certifications are designed for anyone who wants to explore important future-oriented topics within the context of ITIL and take on a pioneering role through ITIL certification.

The new extension modules, “Business Relationship Management” and “IT Asset Management,” also address topics that are in high demand within the ITIL framework. What makes them special is that both courses can be credited toward the ITIL Practice Manager certification in place of one practice each. This opens up numerous opportunities for you to specialize at the operational level and earn your ITIL certification in a way that’s precisely tailored to your personal needs.

Discover the best path to your ITIL certification now and attend our ITIL training courses!

About ITIL Training Courses