ITIL® 4 Managing Professional (CDS) Training
Create, Deliver & Support: This course equips you with essential knowledge about value streams, workflow optimization, and more—one of the four key components of your ITIL 4 Managing Professional certification.
In no time at all, you’ll learn everything you need to know about how to effectively develop, deliver, and support services. The course focuses on key value streams, practices, and processes, as well as a deeper understanding of service performance, service quality, and common improvement methods. You’ll learn all of this content interactively and with a strong practical focus from one of our accredited SERVIEW trainers.
Since the ITIL training fully meets the requirements of the Official Accreditor for ITIL 4 (PeopleCert) and is therefore officially accredited, you are guaranteed the best possible preparation for the exam and real-world application. Upon successful completion of the module, you will not only be able to align your organization’s services for maximum profitability, but you will also be one decisive step closer to achieving ITIL 4 Managing Professional status.
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
from 1.240,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (printed)
- Exam
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Wed., September 2, 2026
Central European Time
Hamburg: ExperTeach GmbH
Esplanade 6,
, 20354 Hamburg
plus the Learner Package:
529,00 EUR
- Wed., October 7, 2026
Central European Time
Berlin: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Wed., Oct. 21, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., November 11, 2026
Central European Time
Munich: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Wed., February 3, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., May 12, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., June 30, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., Aug. 18, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., October 27, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
Agenda
The training session begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the training session.
Your Benefits with SERVIEW
- PeopleCert's Only Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings from all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option*)
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
Live Online Training
Would you like to effectively prepare for your certification through a modern live online training course that uses our Workbook Principle®? Please note that our live online training sessions can be conducted in a hybrid format. This means that, as a live online participant, you may be attending the same training session alongside in-person participants. This combination enables an even more diverse learning experience and facilitates interaction between different groups of participants. Would you like to learn more about what makes our hybrid training sessions unique? You can find more information here.
from 1.240,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (digital)
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Wed., September 30, 2026
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., Oct. 21, 2026
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., February 3, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., March 3, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., May 12, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., June 30, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., August 11, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., Aug. 18, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., October 27, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., Nov. 10, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
Live Online Methodology
Want to complete your training from the comfort of any location of your choice? Of course—and without compromising on quality! The SERVIEW live online course guarantees the highest quality of training and leaves nothing to be desired. All training content is covered live online with one of our certified SERVIEW trainers. Ask questions, provide feedback, and exchange ideas with other participants at any time—just as if you were there in person. And, of course, the innovative SERVIEW Workbook Principle® used.
You’ll receive state-of-the-art learning materials—such as relevant reading material, the SERVIEW Workbook, and all necessary training materials—in advance. All you need is a workspace with a stable internet connection, your webcam, and your headset to be fully prepared for your next career move.
You can find an overview of the technical requirements for live online training sessions here.
Agenda
The training session begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the training session.
Your Benefits with SERVIEW
- PeopleCert's Only Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings from all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option*)
E-Learning
You would like to use the official learning platform to prepare for your upcoming certification at your own pace.
from 995,00 EUR
per person, plus applicable sales tax
Includes Learner Package
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
E-Learning Methodology
Enjoy maximum flexibility with the official e-learning program from the rights holder, PeopleCert! You can start, pause, or resume the training whenever it’s convenient for you—on the device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes, and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge-assessment activities, our learning checklists help you review your understanding and identify areas for improvement. The official e-learning is delivered via the Canvas Learning Management System (LMS) and revolutionizes your learning experience.
Agenda
You will receive 365 days of access to PeopleCert's official learning platform. During this time, you can complete the training according to your own schedule.
Live Demo
Would you like to see our e-learning offerings in action? Then see for yourself!
Your Benefits
- 8–10 hours of content
- Bite-sized learning modules
- Interactive & Engaging Content
- Self-Directed Learning
- Learn at your own pace
- In-Depth Case Studies
- Real-Time Progress Tracking
- Structured Learning Checklist
- Embedded ITIL Glossary
Requirements
A prerequisite for this ITIL Practice Manager training is successful completion of the ITIL v3 or v4 Foundation course.
Exam Details
| Duration | 90 minutes |
| Questions | 40 multiple-choice questions, each with 4 possible answers, only one of which is correct |
| More Information | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No reference materials are permitted. |
| Exam Languages | German or English |
| Testing Institute | PeopleCert |
| Exam Administration | Youcan takethe online exam via a web browser (Web-Based Exam Driver) on a date of your choice after the training. We will provide you with a voucher that is valid for 12 months. You can find all the details about the online exam here:https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
What is ... ? We'll explain!
Learn, in simple terms, what lies behind the frameworks, methods, and standards:
Are you familiar with our in-person training courses?
We also offer all ITIL training courses in the following cities, as well as via e-learning,
, blended learning, or live online.
See for yourself: SERVIEW Benefits
's On-Time Delivery Guarantee: 100% Reliable
Uncompromising reliability with the SERVIEW On-Time Guarantee. Plans derailed, last-minute cancellations, headaches? Not with us!
SERVIEW
Audit Insurance
A secure environment for taking your exam and a free retake if you do not pass.
Maximum flexibility:
SERVIEW Training Formats
Our training courses come in a wide variety of formats—there's something for every type of learner!
