ITIL^® 4 Practice Manager Training:
Collaborate, Assure & Improve (CAI)

In the ITIL 4 Collaborate, Assure & Improve course, you will learn about the organization of service delivery based on the practices of relationship management, service level management, supplier management, information security management, and the continuous improvement process. During the course, you will gain an understanding of the relevant subprocesses, responsibilities, and methods for practical application in an operational setting. In addition to numerous practical examples, the course also covers the content necessary to pass the exam.

You’ll experience all the training content through practical examples and memorable visuals, delivered by an energetic SERVIEW trainer. This way, you’ll focus entirely on the practical applications of ITIL in this ITIL 4 Practice Manager training course.

All ITIL 4 Practice Manager training courses are accredited by the Official Accreditor of ITIL 4. This ensures that you will learn all the essential content of the “Plan, Implement & Control” combined module. You’ll take the final combined online exam covering all five practices on a date of your choosing. Thanks to this single comprehensive exam, all you’ll need to achieve your ITIL 4 Practice Manager status is the ITIL certification from the “Create, Deliver & Support” topic module.

Book our efficient ITIL combined training course, “Collaborate, Assure & Improve,” now instead of five separate practice training courses—and save yourself a lot of effort, time, and money on your way to becoming a Practice Manager!

• Key concepts, principles, and procedures of the five practices: Relationship Management, Service Level Management, Supplier Management, Information Security Management, and Continual Improvement. 
• Ensure that all stakeholders clearly recognize and understand the strategic and tactical guidelines.
• Integration of practices into an organization's value-added processes.
• Exploring the points of overlap and shared benefits between the MSF practices and other ITIL 4 practices.
• Using Key Performance Indicators and Success Criteria to Improve Performance.
• Measurement, analysis, and further development of competencies in various practices in accordance with the ITIL Maturity Model.

Benefits and Purpose of the Training – What value does this training offer me? In the 3-day “ITIL 4 Collaborate, Assure & Improve” training course, you will gain in-depth knowledge of how to develop practices that continuously learn and optimize within the ITIL 4 framework.

By participating in the “ITIL 4 Collaborate, Assure & Improve” training, you will be able to:

• Gain a deep understanding of the key aspects of the practices.
• Identify opportunities for improvement within your own organization and promote both individual processes and their interplay.
• To assess your own processes according to the four dimensions of the ITIL maturity model. Ultimately, all of this is designed to help your customers achieve their goals more effectively!

Individuals in the IT field, including managers, directors, consultants, and other professionals who are involved in the practical and strategic development and improvement of organizations. This applies in particular to IT specialists who wish to learn about opportunities for service optimization, since their organizations already use ITIL.

A prerequisite for this ITIL Practice Manager training is successful completion of the ITIL v3 or v4 Foundation course.