ITIL® 4 Practice Manager Training
Monitor, Support & Fulfillment
- PeopleCert's Only Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings from all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option*)
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
from 1.740,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (printed)
- Exam
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Fri., September 11, 2026
Hamburg: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Fri., September 18, 2026
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Fri., November 13, 2026
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Fri., December 18, 2026
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Practice Manager training.
Content from Practice Manager (MSF)
Not only will you internalize the purpose and key concepts of each of these practices, but you’ll also delve deeply into related activities and success factors. This will enable you to understand how to effectively integrate the five practices into your company’s value streams, thereby facilitating seamless service management with ITIL.
You’ll experience all the training content through practical examples and memorable visuals, delivered by an energetic SERVIEW trainer. This way, you’ll focus entirely on the practical applications of ITIL in this ITIL 4 Practice Manager training course.
All ITIL 4 Practice Manager training courses are accredited by the Official Accreditor of ITIL 4. This ensures that you will learn all the essential content of the “Monitor, Support & Fulfill” combined module. You’ll take the final combined online exam for all five practices on a date of your choice. Thanks to this single comprehensive exam, you’ll only need the ITIL certification from the “Create, Deliver & Support” topic module to achieve your status as an ITIL 4 Practice Manager.
Book our efficient ITIL combined training course, “Monitor, Support & Fulfil,” now instead of five separate practice training courses—and save yourself a lot of effort, time, and money on your path to becoming a Practice Manager!
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
Live Online Training
Would you like to effectively prepare for your certification through a modern live online training course that uses our Workbook Principle®? Please note that our live online training sessions can be conducted in a hybrid format. This means that, as a live online participant, you may be attending the same training session alongside in-person participants. This combination enables an even more diverse learning experience and facilitates interaction between different groups of participants. Would you like to learn more about what makes our hybrid training sessions unique? You can find more information here.
from 1.740,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (digital)
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Fri., September 18, 2026
Live Online
plus the Learner Package:
529,00 EUR
- Fri., November 13, 2026
Live Online
plus the Learner Package:
529,00 EUR
- Fri., December 18, 2026
Live Online
plus the Learner Package:
529,00 EUR
Live Online Methodology
With SERVIEW's live online training, you can broaden your horizons no matter where you are! You'll enjoy all the benefits of in-person training from the comfort of your home or office. All you need is a workspace with a stable internet connection, a headset, and a webcam. We'll send you all the important training materials before the course begins.
In this live online training session, an experienced SERVIEW trainer will guide you through all the course material for the ITIL 4 Practice Manager training. The interactive learning platform allows you to ask questions, participate in discussions, and provide feedback in real time—just as you would in a physical classroom with a trainer and other participants. This way, you can complete your training effectively, enjoyably, and with maximum success—all without leaving your computer at home.
You can find an overview of the technical requirements for live online training sessions here.
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Practice Manager training.
E-Learning
You would like to use the official learning platform to prepare for your upcoming certification at your own pace.
from 995,00 EUR
per person, plus applicable sales tax
Includes Learner Package
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
E-Learning Methodology
Enjoy maximum flexibility with the official e-learning program from the rights holder, PeopleCert! You can start, pause, or resume the training whenever it’s convenient for you—on the device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes, and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge-assessment activities, our learning checklists help you review your understanding and identify areas for improvement. The official e-learning is delivered via the Canvas Learning Management System (LMS) and revolutionizes your learning experience.
Agenda
You will receive 365 days of access to PeopleCert's official learning platform. During this time, you can complete the training according to your own schedule.
Live Demo
Would you like to see our e-learning offerings in action? Then see for yourself!
Your Benefits
- 8–10 hours of content
- Bite-sized learning modules
- Interactive & Engaging Content
- Self-Directed Learning
- Learn at your own pace
- In-Depth Case Studies
- Real-Time Progress Tracking
- Structured Learning Checklist
- Embedded ITIL Glossary
Requirements
A prerequisite for this ITIL Practice Manager training is successful completion of the ITIL v3 or v4 Foundation course.
Exam Details
| Duration | 90 minutes |
| Format | 60 multiple-choice questions, each with 4 possible answers |
| More Information | To pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No reference materials are permitted. |
| Exam Languages | German or English |
| Testing Institute | PeopleCert |
| Exam Administration | Youcan takethe online exam via a web browser (Web-Based Exam Driver) on a date of your choice after the training. We will provide you with a voucher that is valid for 12 months. You can find all the details about the online exam here:https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
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We also offer all ITIL training courses in the following cities, as well as via e-learning,
, blended learning, or live online.
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