ITSM Simulation "Apollo 13" — A Simulation for ITIL
Deepen your practical ITSM skills in this exciting space mission—and save the crew of Apollo 13!
In this interactive service management simulation, you’ll take on the role of the Mission Control Center in Houston. To successfully complete the mission and rescue your crew following a fuel tank explosion, you must align your service processes so that excellent problem-solving and proactive trajectory corrections are possible at all times. This will give you in-depth insights into effective service management in just one day. Practices based on the proven IT Service Management Framework are also covered. This allows you to experience firsthand how you can implement and improve processes in a concrete way. You’ll work with your own team, receive direct feedback, and improve not only your processes but also your communication in a practical, hands-on manner.
We offer this training as an in-house course.
Feel free to contact us directly for a no-obligation quote—via the contact form, by email at education@serview.de, or by phone at +49 (0) 6172 177 44 60.
The Apollo 13 mission was a NASA lunar mission conducted as part of the Apollo program and launched on April 11, 1970. Apollo 13 was originally intended to carry out the third manned moon landing. However, the mission became one of the most famous emergency situations in the history of spaceflight and a remarkable example of teamwork and problem-solving.
Agenda
You'll work with our experts to tailor the agenda to your specific needs to ensure the best possible outcome.
Requirements
No prior knowledge is required to participate in the simulation. Previous experience in IT service management will help you learn more effectively.
This simulation allows you to
After the simulation, you and your team will have acquired new skills and knowledge. The Apollo 13 simulation from SERVIEW enables you to do the following:
- You can apply service management processes in real-world situations.
- You will gain a thorough understanding of ITSM theory.
- You will observe the interactions between individual processes and learn about the consequences these interactions can have for the entire organization.
- You will become more skilled at identifying workflows. You will learn how a well-designed plan can improve the service department's performance.
- You'll learn how to work together more effectively as a team and how to optimize your work processes through joint planning and implementation.
Scenario
They are NASA's Mission Control Center. Their goal is to support the crew during the mission.
To do this, you must design, implement, and execute your services and apply continuous improvement measures to ensure the mission’s success. Over the course of 4 rounds, you will face events, problems, challenges, changes, and increasing business demand.
You must apply ITSM best practices to succeed. Your task is to lead the crew through launch, the journey to and from the moon, and finally a safe return and splashdown. At the same time, you must achieve the mission’s strategic objectives.
What is ... ? We'll explain!
Learn, in simple terms, what lies behind the frameworks, methods, and standards:
Why Simulations?
Learn everything you need to know about gamification and simulations.
We explain: "What are simulations used for?"
See for yourself: SERVIEW Benefits
's On-Time Delivery Guarantee: 100% Reliable
Uncompromising reliability with the SERVIEW On-Time Guarantee. Plans derailed, last-minute cancellations, headaches? Not with us!
SERVIEW
Audit Insurance
A secure environment for taking your exam and a free retake if you do not pass.
Maximum flexibility:
SERVIEW Training Formats
Our training courses come in a wide variety of formats—there's something for every type of learner!
