ITIL 5 "AI Governance" Training and Certification
ITIL® Version 5 AI Governance Training demonstrates how to manage the use of artificial intelligence in digital products and services in a responsible, transparent, and effective manner. The training focuses on governance, traceability, oversight, risk management, and how to meaningfully integrate AI-based decisions into the digital product and service lifecycle.
This training is particularly well-suited for specialists and executives who plan, approve, or oversee AI initiatives—including IT service managers, service owners, product managers, those in governance, risk, and compliance roles, information security officers, and decision-makers at the intersection of business, IT, legal, and organizational functions. You will learn to view AI not only from a technical perspective but also from an organizational and manageable one, and you will receive targeted preparation for the official PeopleCert exam.
- First PeopleCert Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings from all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option)
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
from 1.725,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (printed)
- Exam
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Thu., October 22, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Tue., November 24, 2026
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Fri., December 11, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Fri., January 22, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Tue., February 16, 2027
Central European Time
Munich: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Tue., March 9, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Tue., April 13, 2027
Central European Time
Hamburg: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Tue., May 11, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Fri., June 18, 2027
Central European Time
Cologne: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Fri., July 2, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Version 5 “AI Governance” training.
Live Online Training
Would you like to effectively prepare for your certification through a modern live online training course that uses our Workbook Principle®? Please note that our live online training sessions can be conducted in a hybrid format. This means that, as a live online participant, you may be attending the same training session alongside in-person participants. This combination enables an even more diverse learning experience and facilitates interaction between different groups of participants. Would you like to learn more about what makes our hybrid training sessions unique? You can find more information here.
from 1.725,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (digital)
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Thu., October 22, 2026
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Fri., December 11, 2026
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Fri., January 22, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Tue., March 9, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Tue., May 11, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Fri., July 2, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Tue., August 31, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Tue., November 16, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
Live Online Methodology
With SERVIEW’s live online training, you can participate from anywhere and enjoy all the benefits of in-person training. All you need is a workspace with a stable internet connection, a headset, and a webcam. You’ll receive all relevant training materials well in advance of the training start date.
In this live online training session, an experienced SERVIEW trainer will guide you through all the content of the ITIL Version 5 AI Governance course. Through our interactive learning platform, you can ask questions, discuss topics, and share experiences in real time—just as if you were in a classroom with the trainer and other participants. The focus is on the practical application of real-world AI scenarios.
You can find an overview of the technical requirements for live online training sessions here.
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Version 5 “AI Governance” training.
E-Learning
You would like to use the official learning platform to prepare for your upcoming certification at your own pace.
1.095,00 EUR
per person, plus applicable sales tax
Includes Learner Package
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
E-Learning Methodology
The official ITIL Version 5 AI Governance e-learning course from the rights holder, PeopleCert, offers maximum flexibility. You can start, pause, or resume the course at any time—regardless of the time or place—and on the device of your choice.
The online learning modules combine multimedia content, interactive quizzes, and hands-on activities that make complex governance and AI topics easy to understand and apply. Structured knowledge assessments and checklists help you reflect on your understanding and deepen it in a targeted way. The official e-learning program is delivered through the Canvas Learning Management System and provides a modern, flexible learning experience.
Agenda
You will receive 365 days of access to PeopleCert's official learning platform. During this time, you can complete the training according to your own schedule.
Your Benefits
- 8–10 hours of content
- Bite-sized learning modules
- Interactive & Engaging Content
- Self-Directed Learning
- Learn at your own pace
- In-Depth Case Studies
- Real-Time Progress Tracking
- Structured Learning Checklist
- Embedded ITIL Glossary
What will I learn in the ITIL Version 5 AI Governance Training?
In the ITIL Version 5 AI Governance Training, you will learn how to manage the use of artificial intelligence in a responsible, transparent, and effective manner. The focus is on viewing AI not as a purely technical topic, but as an integral part of digital products, services, and organizational value creation.
You will develop a solid understanding of how AI-driven decisions are made, what impact they have on customers, employees, and organizations, and how accountability, transparency, and control are ensured. ITIL Version 5 provides a clear framework for this that integrates governance, value creation, and experience.
A key component of the training is the integration of AI into the digital product and service lifecycle. You will learn how to plan, implement, operate, and further develop AI solutions without ignoring risks, dependencies, or ethical considerations. In the process, it becomes clear how AI can provide meaningful support rather than uncontrollably replacing human decision-making.
In addition, the training covers how organizations address risks, compliance requirements, and trust issues in the context of AI. Participants learn how to foster transparency, how to document decision-making logic, and how governance structures enable the responsible use of AI.
Upon completion of the training, you will be able to apply ITIL Version 5 AI Governance in a targeted manner to effectively manage AI-based solutions, build trust, and achieve sustainable value from AI initiatives.
Target Audience for the ITIL Version 5 AI Governance Training
The ITIL Version 5 AI Governance Training is designed for professionals and executives who are responsible for the deployment, management, or approval of AI-powered solutions. It is particularly aimed at individuals who make decisions regarding AI or are accountable for its impact.
The target audience includes executives, product and service managers, those in governance, risk, and compliance roles, information security officers, and individuals working at the intersection of business, IT, legal, and organizational functions. Decision-makers who strategically deploy AI or oversee its implementation will also benefit from this training.
In addition, this training is suitable for anyone who not only understands AI from a technical perspective but also wants to integrate it into organizations in a conscious, controlled, and responsible manner.
Requirements
You do not need any prior knowledge to participate in the ITIL Version 5 AI Governance course.
Exam Details
| Duration | 60 minutes |
| Online Exam | Youcan takethe online exam via a web browser (Web-Based Exam Driver) at a time of your choosing after the training. We will provide you with a voucher that is valid for 12 months. You can find all the details about the online exam here:https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
| Questions | 40 multiple-choice questions |
| More Information | To pass the exam, you must earn 26 points (65%). The maximum score is 40 (100%). The exam is administered in an open-book format. The original ITIL book is permitted as a reference during the exam. |
| Exam Languages | English |
| Testing Institute | PeopleCert |
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