ITIL 5 Practice Manager Training:
Plan, Implement & Control (PIC)

In the ITIL Version 5 Practice Manager – Plan, Implement & Control (PIC) training course, you will learn how to plan changes, releases, and operational adjustments in a controlled manner, implement them safely, and manage them reliably. The course provides a clear understanding of how organizations balance stability and adaptability, and how ITIL Version 5 serves as a practical framework for this.

The training focuses on the practices of Change Enablement, Release Management, Deployment Management, Service Configuration Management, and IT Asset Management. Together, these practices form the foundation for the controlled introduction of changes and new services, as well as for transparency regarding services, configurations, and deployed assets.

You will learn how changes are systematically assessed, prioritized, and approved so that necessary changes can be implemented without unnecessarily jeopardizing ongoing operations. In the process, you will gain an understanding of how change enablement is used not as an obstacle, but as targeted support for safe and effective changes.

Another key focus is on release and deployment processes. You will learn how releases are planned, coordinated, and delivered, and how deployments are transferred to the production environment in a controlled manner. ITIL Version 5 demonstrates how these steps can be made transparent, traceable, and repeatable.

In addition, the training course explains how Service Configuration Management and IT Asset Management provide clarity and control. You will learn how configurations, dependencies, and assets are systematically recorded and maintained, and how this information supports informed decision-making, risk assessments, and stable service delivery.

The training is rounded out by integrating these practices into governance structures, value streams, and continuous improvement. You will develop an understanding of how planning, implementation, and monitoring work together and how organizations implement change in a sustainable and responsible manner.

Upon completion of the training, you will be able to apply the core practices of Plan, Implement & Control in a targeted manner to manage changes effectively, create transparency, and ensure the long-term stability and continued development of digital services.

The ITIL Version 5 Practice Manager – Plan, Implement & Control (PIC) training course is designed for specialists and managers who are responsible for planning, implementing, and controlling changes, releases, and operational adjustments. It is particularly aimed at individuals who must ensure that changes are introduced in a controlled manner without compromising stability and service quality.

The target audience includes employees working in change, release, and deployment environments, as well as those in IT operations and service and product teams who are responsible for introducing new or modified services. Roles involving responsibility for service configurations, IT assets, and dependency management will also benefit from this training.

In addition, the training is suitable for team leaders, coordinators, and individuals who serve as liaisons between operations, development, architecture, and management. The training is particularly relevant for participants who want to ensure transparency regarding changes, configurations, and assets; manage risks in a targeted manner; and embed changes in a sustainable way.

A prerequisite for this ITIL Practice Manager training is successful completion of the ITIL 4 or Version 5 Foundation course.