ITIL Version 5 AI Governance Launch Event

On October 15, 2026, we invite you to join us from 1:30 p.m. to 9:00 p.m. for the ITIL Version 5 AI Governance Launch Event. The event combines the latest insights from the Kresse Conference with exclusive glimpses into the new AI Governance module in ITIL Version 5.

We are pleased to welcome Markus Bause (VP of Product) and Vivek Joseph (VP of ITIL & DOI) from PeopleCert. Together, we’ll take a look at what’s behind the new ITIL Version 5 AI Governance module and what it means for businesses, artificial intelligence, and modern service management.

The event consists of two parts, which can be attended together or separately. You can decide for yourself whether you’d like to attend the entire day, just the Kresse Conference, or only the AI Governance Launch followed by networking.

What Can You Expect at the ITIL Version 5 AI Governance Launch?

The launch event is neither a traditional training session nor a mere product presentation. The focus is on orientation, context, and personal interaction.

With Markus Bause and Vivek Joseph, you’ll get first-hand insights from PeopleCert. Together, we’ll explore how AI governance fits into ITIL Version 5, what issues the new module addresses, and what responsible management of artificial intelligence means for organizations and service management.

Your benefits:

• Exclusive Insights into the New ITIL Version 5 AI Governance Module
• Firsthand information and insights from PeopleCert
• Personal conversation with Markus Bause and Vivek Joseph
• Current Topics and Discussions at the Kresse Conference
• Guidance on the Importance of AI Governance for Businesses
• Ideas for the Responsible Use of AI in Service Management
• Food, Drinks, and Networking at the SERVIEW Pub

Why is AI governance important for businesses?

Artificial intelligence is increasingly becoming an integral part of digital products, services, and business processes. As a result, there is a growing responsibility to ensure that its use is transparent, controlled, and aligned with the organization’s objectives.

The new AI Governance module in ITIL Version 5 addresses this trend. At the launch event, you’ll learn about the thinking behind the module and the significance AI governance may have in the future for organizations, executives, and service management professionals.

Agenda

Part 1: Cress Conference

Starting at 1:30 p.m. at "
"—arrive and enjoy a meal together

Next up:
The Kresse Conference, featuring current topics, information, and opportunities for personal discussion

Next up: “
” About a 30-minute intermission

Part 2: ITIL Version 5 AI Governance Launch

Starting at 4:30 p.m.
: Launch event begins at the SERVIEW Pub

Next up
: Presentation of the new ITIL Version 5 AI Governance Module with Markus Bause and Vivek Joseph from PeopleCert

Followed by
Questions, discussion, and sharing of personal experiences

Afterward, "
"—food, drinks, conversation, and networking at the SERVIEW Pub

Approx. 9:00 p.m.
: End of the event

Three Ways to Participate

You decide how you'd like to participate in the ITIL Version 5 AI Governance Launch Event:

• Full day starting at 1:30 p.m.: Kresse Conference, AI Governance Launch, and networking
• Only the Kresse Conference starting at 1:30 p.m.: lunch together, current topics, and discussion
• Just the launch and networking evening starting at 4:30 p.m.: PeopleCert Insights, AI Governance, food, drinks, and networking

Your opportunity to connect with PeopleCert

Take this opportunity to learn about the new ITIL Version 5 AI Governance module directly from experts at PeopleCert. Ask your questions, discuss the practical implications of AI governance, and exchange ideas with other participants about the future of artificial intelligence and service management.