Bizarre beliefs, absurd claims, and wild myths from the world of service management—our experts Michael Kresse and Michael Weber set the record straight! In the new YouTube episode, they take a closer look at statements such as: ITIL = Service Management? Does using an ITSM tool automatically mean you’ve implemented ITIL? And is it true that service management with ITIL isn’t agile? Find the answers in the video—check it out!
