Together, we make a difference
Are you ready not only to apply your ITSM knowledge but also to share it with others?
We’re looking for experienced consultants who can help companies make lasting improvements to their IT service processes—and who also enjoy sharing their knowledge through occasional training sessions.
In exciting client projects, you’ll apply your expertise in a targeted manner, drive change, and help IT organizations become future-ready. At the same time, you’ll share your knowledge in select training sessions—serving as a catalyst for greater competence and quality in IT service management.
Here's what you can expect from us
- Permanent, full-time position and customized career development opportunities
- Attractive compensation package, fixed salary with no variable component
- A comprehensive mobility plan (such as a company car or a BahnCard 100)
- 30 days of vacation time—plus time off on Christmas Eve and New Year's Eve
- Access to the SIMBA Benefits Portal (our benefits portal offering a variety of perks such as JobRad, car subscriptions, electronics leasing, cell phone service, landline service, health and preventive care, discounts, and much more)
- Company pension plan with a 20% employer contribution
- Look forward to team events that promote fun and team spirit. Together, we’ll create unforgettable moments that bring us closer and inspire us.
- A long-term perspective: With attractive career options and opportunities for continuing education in additional fields, you’ll find us to be a reliable partner for your professional development. Do you have exciting ideas, or would you like to pursue your own project? If so, we’d be happy to support you!
- An inspiring environment with extraordinary people and an open culture of feedback.
- Working from home and traveling throughout Germany to visit clients
That's why you get up every morning
- Strategic Consulting: Helping our clients develop IT strategies and roadmaps that best support their business goals.
- Tool Selection and Integration: Consulting on the selection and implementation of ITSM tools, including requirements management, tool integration, and automation.
- Process Design: Analysis, design, and optimization of IT service processes in accordance with ITIL® standards and other best practices.
- Change Management: Supporting change processes to ensure that new ITSM solutions are successfully implemented and adopted.
- Customer Service: Working closely with our customers to understand their needs and develop optimal solutions.
- Training and Coaching: Conducting training sessions and workshops on IT service management topics to expand our clients' knowledge and skills.
- Knowledge Sharing: In the process, you’ll continually broaden your own horizons and engage in an active exchange of knowledge with your colleagues.
We look forward to that with you
- Professional Experience: Solidhands-on experience in ITSM consulting or a comparable role, with comprehensive knowledge of the analysis, optimization, and implementation of IT service processes, as well as the management of complex projects.
- Expertise: Extensive knowledge of ITIL®, supplemented by knowledge of other frameworks such as Scrum, PRINCE2®, DevOps, etc.; certifications are a plus.
- Customer Focus: The ability to communicate with customers on an equal footing, identify their needs, and develop targeted solutions.
- Analytical Thinking: A strong ability to identify complex relationships and develop innovative, pragmatic solutions.
- Facilitation and presentation skills: Experience in conducting workshops, training sessions, and presentations for a variety of audiences—from operational teams to C-level management.
- Language Skills and Willingness to Travel: ExcellentGerman and English language skills, as well as a willingness to travel and flexibility for project assignments—since you will be advising international teams and organizations throughout Germany.
Contact
Sound exciting? Then let’s talk!
We look forward to receiving your application materials, including your salary expectations and your earliest possible start date, atrecruiting@serview.de —or you can use ouronline application form.
Do you have any questions? Feel free to contact us by email or by phone at +49 (0) 6172 177 44 80.
By the way: We use the informal “du” among ourselves, but until we get to know you personally, we’ll stick with the formal “Sie” for now.
About Us
SERVIEW is more than just a company—it’s a passion brought to life! SERVIEW stands for personality, growth, and progress. For over 20 years, we’ve been inspiring our clients through consulting and training in management methods, constantly reinventing ourselves in the process. For us, it’s not the credentials that count, but the people behind them: We value what makes you unique! Because only an extraordinary team can achieve extraordinary results. Become part of our story!
Apply now!