Together, we make a difference
Do you have extensive experience in IT service management and think about service processes beyond the IT department? Then SERVIEW is the right place for you.
We’re looking for experienced consultants who can help companies optimize their IT service processes—while setting new standards in Enterprise Service Management (ESM). Whether in IT, HR, Finance, Facilities, or other areas—you’ll design service-oriented structures, drive change, and promote sustainable service quality.
Here's what you can expect from us
- Permanent, full-time position with an attractive fixed salary
- 30 days of vacation—plus Christmas Eve and New Year's Eve off
- A comprehensive mobility plan (e.g., a company car or a BahnCard 100)
- Access to the SIMBA Benefits Portal: Non-cash benefits, JobRad, car subscriptions, electronics leasing, cell phone plans, health benefits, discounts, and much more.
- Employer-Sponsored Retirement Plan with a 20 % Employer Match
- Nationwide Project Work & Working from Home – Modern, Hybrid, Flexible
- Personal Development: Training, Certifications, and Opportunities for Your Own Projects
- An inspiring work environment with passionate colleagues and a genuine team culture
- Creative space for your ideas and topics
That's why you get up every morning
- Consulting on the design, implementation, and optimization of ITSM and ESM processes in accordance with ITIL® and other best practices, as well as the implementation of ITSM and ESM projects
- Tool Consulting and Integration: Support with the selection, implementation, and optimization of service management platforms
- Designing service-oriented structures in IT and other departments (e.g., HR, Finance, Facility Management)
- Knowledge Transfer: Conducting Training Sessions, Workshops, and Coaching Sessions
- Strategic Support for Transformation Processes
- Close collaboration with stakeholders at all levels
- Active knowledge sharing with colleagues and continuous professional development
- We don't want people who are purely tool specialists—those who are proficient only in technology but have no understanding of processes, people, and change.
- We are not looking for candidates who are familiar only with theory but have little practical experience with real projects.
- We're not interested in candidates who focus solely on guidelines and certifications—we prefer people who approach their work with passion, integrity, and a customer-first mindset.
We look forward to that with you
- Substantial professional experience in consulting in the field of IT service management and/or enterprise services
- Knowledge of ITIL® (ideally certified) and, ideally, other frameworks such as Scrum, DevOps, PRINCE2®, etc.
- Ability to quickly identify customer needs and develop tailored solutions
- Confident demeanor and strong communication skills at all levels
- Experience in conducting workshops, training sessions, or presentations
- Excellent knowledge of German and English
- Willingness to travel within Germany
Contact
Intrigued? Then we look forward to receiving your application at recruiting@serview.de or directly through ouronline application form.
Do you have any questions?
Then please contact us by phone or email:
Phone: +49 (0) 6172 177 44 80
Email:recruiting@serview.de
By the way: We use the informal “du” among ourselves, but until we get to know you personally, we’ll stick with the formal “Sie” for now.
About Us
We are an owner-managed consulting and training firm with over 20 years of experience. Our mission: to bring management methods to life—in IT and beyond.
What makes us special?
Our passion, our culture, and our people. For us, it’s not about credentials—it’s about personality, attitude, and enthusiasm for creating real value for our clients.
