HUCAISM - Human-Centered AI Service Management (Print Book - German)

Introduction to the Human-Centered AI Service Management Framework (HUCAISM)

AI responds. It makes recommendations. And increasingly, it acts on its own. But who is accountable for it?
In more and more organizations, AI systems are delivering services rather than merely supporting them. They advise customers, review applications, and resolve tickets. In doing so, they make mistakes in new ways: convincingly, quietly, and
in large numbers. Familiar service management procedures are only partially effective here. And AI governance at the organizational level does not yet answer the crucial question: How do you responsibly manage a single AI-powered service in day-to-day operations? 

HUCAISM—Human-Centered AI Service Management—provides an answer to this question. The book introduces a framework that puts people at the center. It encompasses six principles, ten domains, three oversight models with clear selection criteria, a lifecycle from planning to decommissioning, an honest maturity model, and 65 verifiable requirements. Practical templates in the appendix make it easy to get started. The book is intended for anyone who is responsible for, operates, oversees, or audits AI-powered services and digital products. After all, there is one thing that cannot be delegated to machines: responsibility. 

People come first. AI is there to serve. We take responsibility.

At a Glance:

• 1st edition, September 2026 Copyright © 2026 SERVIEW
• ISBN: 978-3-6967-9558-0
• Number of pages: 312 pages
• Scope: 6 principles · 10 domains · 65 verifiable requirements · 3 oversight models · 6 life cycle phases · 5 maturity levels
• Two parts in one book: a narrative section for reading and understanding, and a normative core for reference and mandatory application