ITIL® 4: Relationship Management Practice (Print Book - EN)

This document provides practical guidance onrelationship management.It is divided into seven main sections, covering:

● General information about the practice

● the practice’s processes and activities and their roles in the service value chain

● the organizations and people involved in the practice

● the information and technology that support the practice

● Considerations for Partners and Suppliers Regarding the Practice

● information on assessing and developing the practice's capabilities

● recommendations for succeeding in the practice.

Publisher: Peoplecert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-34-515-1