ITIL®4 Foundation (Print Book - German)

The ITIL 4 Foundation Guide presents a consistent operating model for the creation, delivery, and continuous improvement of technology-enabled products and services.
The guide is intended for anyone who needs to understand the key concepts of IT and digital service delivery and who is interested in helping their organization adopt the new service management culture. It is aimed at professionals who are just beginning their ITIL 4 journey or those who wish to update their existing ITIL knowledge.

This guide will help you understand:

How Modern IT and Digital Service Organizations Work
How Value Streams Increase Speed and Efficiency
How Cultural or Behavioral Principles Guide Work That Benefits the Entire Organization
How to Use Commonly Used Terms and Concepts in Service Management

Publisher: PeopleCert
Author: Axelos
Language: German
Type: Book
ISBN: 978-9925-39-001-4