With ITIL 5, or ITIL Version 5 , service management is undergoing a noticeable transformation: it’s becoming more modern, more closely aligned with the digital product and service lifecycle, and focused on value, governance, and flow. At the same time, there’s an important change that many teams will immediately notice in their day-to-day work: in the classic ITIL Version 5 Foundation course, practices and workflows are no longer part of the exam and are therefore covered in less depth.
This is exactly where a new offering from SERVIEW comes in: ITIL Version 5 Foundation Plus (An Overview of 14 Practices) —an introduction to the new ITIL, combined with a practical, in-depth exploration of the most important practices.
What makes ITIL Version 5 Foundation Plus special?
The training course combines two objectives that go hand in hand in everyday work:
Days 1–2: ITIL Version 5 Foundation: Fundamentals
You will develop a common language and a solid understanding of modern digital product and service management—including the digital product and service lifecycle, the service value system, value creation, governance, collaboration, and continuous improvement.
Day 3: Practical Focus on 14 Key ITIL 5 Practices
On the third day of the training, the focus deliberately goes beyond mere exam preparation. You will delve deeper into 14 key practices and apply them to specific scenarios, including:
Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management, Change Enablement, Release Management, Deployment Management, IT Asset Management, Service Configuration Management, Service Level Management, Supplier Management, Relationship Management, and Information Security Management.
This turns foundational knowledge into skills that can be put into practice right away.
Who would particularly benefit from the ITIL 5 Foundation Plus?
The ITIL Version 5 Foundation Plus Practices course is designed for anyone who wants to do more than just “pass” the exam—who wants to actually use ITIL 5 in their day-to-day work. For example:
- Beginners in IT Service Management and Digital Service Management
- Service Owners, Process and Service Managers
- Team leaders, executives, and decision-makers
- Employees from IT, product management, and digital departments
- Roles at the Intersection of Business and IT
This training is also ideal for teams that aren't immediately aiming for Practice Manager status, because it conveys the practical benefits of the most important practices in a concise and easy-to-understand way.
Most Recent
Would you like to know how ITIL Version 5 shifts the focus from output to outcome, and why value and experience are becoming more important for governance? Then be sure to read this article:
“Outcome Instead of Output: How ITIL 5 Brings Value and Experience into Governance”
Training Tip: ITIL Version 5 Foundation Plus at SERVIEW
If you want to not only understand ITIL 5 but also truly apply its key practices, the ITIL Version 5 Foundation Plus Practices is the ideal starting point. It combines the official Foundation certification with a practical overview of 14 key practices—compact, structured, and immediately applicable.
Learn more now:
ITIL Version 5 Foundation Plus Training
