Thursday, October 15, 2026, 1:30 p.m. – 9:00 p.m.
ITIL Version 5 – AI Governance Launch Event

One day. Two events. Three ways to participate 

Our launch event consists of two parts, which can be attended together or separately.

Part 1 – starting at 1:30 p.m.: Cress Conference

We’ll start at 1:30 p.m. with a group lunch. The first part of the event will then focus on our Kresse Conference—featuring current topics, information, and discussion. This will be followed by a break of about 30 minutes.

Part 2 – starting at 4:30 p.m.: ITIL Version 5 AI Governance Launch

Starting at 4:30 p.m., we'll head over to the SERVIEW Pub to kick off the second part of the day. The focus now will be on the new ITIL Version 5 AI Governance module.

PeopleCert will provide us with first-hand insights into the new product and explain what AI governance in ITIL entails and why this topic will be important for businesses and service management in the future. Afterward, we’ll move on to the more relaxed part of the evening: dinner, drinks, conversation, and networking at the SERVIEW Pub. 

Three ways to participate: You decide for yourselves how you’d like to join: the entire day starting at 1:30 p.m., just the Kresse Conference starting at 1:30 p.m., or just the launch and networking evening starting at 4:30 p.m. 

Thursday, October 15, 2026, 1:30 p.m. – 10:00 p.m.
ITIL Version 5 – AI Governance Launch Event

One day. Two events. Three ways to participate 

Our launch event consists of two parts, which can be attended together or separately.

Part 1 – starting at 1:30 p.m.: Cress Conference

We’ll start at 1:30 p.m. with a group lunch. The first part of the event will then focus on our Kresse Conference—featuring current topics, information, and discussion. This will be followed by a break of about 30 minutes.

Part 2 – starting at 4:30 p.m.: ITIL Version 5 AI Governance Launch

Starting at 4:30 p.m., we'll head over to the SERVIEW Pub to kick off the second part of the day. The focus now will be on the new ITIL Version 5 AI Governance module.

PeopleCert will provide us with first-hand insights into the new product and explain what AI governance in ITIL entails and why this topic will be important for businesses and service management in the future. Afterward, we’ll move on to the more relaxed part of the evening: dinner, drinks, conversation, and networking at the SERVIEW Pub. 

Three ways to participate: You decide for yourselves how you’d like to join: the entire day starting at 1:30 p.m., just the Kresse Conference starting at 1:30 p.m., or just the launch and networking evening starting at 4:30 p.m. 

Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: SERVIEW Circle - The Source of Clarity

The market for ITSM and ESM technologies is evolving rapidly. New vendors, new platforms, artificial intelligence, and a constant stream of new value propositions are making it increasingly difficult to navigate the landscape. What really sets these solutions apart? Which platform is best suited for which requirements? And what lies behind the vendors’ promises?

This is exactly where the SERVIEW Circle comes in. It provides an independent framework for the ITSM and ESM tool market, highlights differences, and ensures greater transparency and clarity. Its goal is not to crown a winner, but to help companies better understand the market and identify the solutions that are relevant to them.

The highlight of the morning will be the live Kresse Conference with our guest Torsten Schneider. We’ll discuss the SERVIEW Circle, current developments in the tools market, and the future of ITSM and ESM. Above all, though, we’d love to hear your questions: Ask follow-up questions, join the discussion, challenge our views, and share your experiences—the Kresse Conference thrives on direct interaction with participants.

We’ll kick things off from 9:00 a.m. to 10:30 a.m. with our Business Breakfast. Starting at 10:30 a.m., we’ll get in the right mindset for the topic together before the Kresse Conference begins live at 11:00 a.m. At 12:00 p.m., we’ll wrap up the morning with lunch and networking.

Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: SERVIEW Circle - The Source of Clarity

The market for ITSM and ESM technologies is evolving rapidly. New vendors, new platforms, artificial intelligence, and a constant stream of new value propositions are making it increasingly difficult to navigate the landscape. What really sets these solutions apart? Which platform is best suited for which requirements? And what lies behind the vendors’ promises?

This is exactly where the SERVIEW Circle comes in. It provides an independent framework for the ITSM and ESM tool market, highlights differences, and ensures greater transparency and clarity. Its goal is not to crown a winner, but to help companies better understand the market and identify the solutions that are relevant to them.

The highlight of the morning will be the live Kressekonferenz featuring our guest Torsten Schneider. We’ll discuss the SERVIEW Circle, current developments in the tools market, and the future of ITSM and ESM. Above all, we’d love to hear your questions: Ask follow-up questions, join the discussion, challenge our ideas, and share your experiences—the Kressekonferenz thrives on direct interaction with participants.

We’ll kick things off from 9:00 a.m. to 10:30 a.m. with our Business Breakfast. Starting at 10:30 a.m., we’ll get in the right mindset for the topic together before the Kresse Conference begins live at 11:00 a.m. At 12:00 p.m., we’ll wrap up the morning with lunch and networking.

Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?

Amid increasing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?

Guest: Erita Rexhepi (PECB)

Location: SERVIEW Education Center & Hotel in Bad Homburg

Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast

10:30 a.m. | Briefing

11:00 a.m. – 12:00 p.m. | The Kresse Conference Live

12:00 p.m. – 1:00 p.m. | Lunch & Networking

Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?

Amid increasing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?

Guest: Erita Rexhepi (PECB)

Location: SERVIEW Education Center & Hotel in Bad Homburg

Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast

10:30 a.m. | Briefing

11:00 a.m. – 12:00 p.m. | The Kresse Conference Live

12:00 p.m. – 1:00 p.m. | Lunch & Networking

Tuesday, December 8, 2026, 4:30 p.m. – 8:00 p.m."
SERVIEW ONE Special – Race against ALS" in Bad Homburg

A Dream, 30,000 Kilometers, and a Mission to Fight ALS — On December 8, 2026, SERVIEW One will become the stage for an extraordinary story: Rainer and Jan wanted to fulfill a lifelong dream and conquer the entire Pan-American Highway—from Ushuaia in southern Argentina to Prudhoe Bay in Alaska. More than 30,000 kilometers through 14 countries and nine climate zones, in just 100 days.

But the two didn’t just want to experience the longest road in the world. They wanted to use their journey to raise awareness of ALS and collect donations for research. We at SERVIEW supported this special project as a sponsor—and are delighted to now welcome Rainer and Jan to SERVIEW One. In a personal interview, they talk about their dream, the challenges they faced, and the moving moments they experienced along the way. With stunning photos and videos, they take us on a journey that combines adventure with an important cause.

The event kicks off at 4:30 p.m. with check-in and networking. The SERVIEW One Update will follow at 5:00 p.m. Starting at 5:30 p.m., the focus will be on “Race against ALS”: Rainer and Jan will talk about their Pan-American road trip in an interview and share impressive photos and videos. Starting at 7:00 p.m., we’ll wrap up the evening with One2gether networking and a group dinner.

Get ready for a special evening that shows what people can achieve when they follow their dreams without losing sight of others. Mark your calendars for December 8—we look forward to seeing you there!

Tuesday, December 15, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, January 12, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, January 19, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, February 9, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, February 16, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, March 9, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, March 16, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, April 13, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, April 20, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, May 11, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW “One2gether” in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, May 18, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, June 15, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update with the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.