ITIL® 4 Managing Professional (DSV) Training
Do you want to become a Managing Professional? Then learn everything there is to know about “Drive Stakeholder Value” (DSV)—the ITIL 4 topic module for successful collaboration and interaction.
In this ITIL training course, you’ll deepen your knowledge and skills regarding engagement and interaction between a service provider and its customers, users, suppliers, and partners. You’ll expand on the foundational knowledge you gained in ITIL Foundation by learning effective stakeholder management techniques, design thinking principles, and the various dimensions of a customer-centric culture.
This Managing Professional training course is accredited by the Official Accreditor of ITIL 4 (PeopleCert). This guarantees that you will learn all the essential content of the “Drive Stakeholder Value” module. You can take the final online exam on a date of your choice. By doing so, you’ll reach another milestone in your ITIL career, as certification in the DSV module is one of four requirements for qualifying as an ITIL 4 Managing Professional.
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
from 1.034,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (printed)
- Exam
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Wed., September 9, 2026
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Wed., November 11, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., December 2, 2026
Central European Time
Berlin: We will announce the exact address about 14 days before the training session.
plus the Learner Package:
529,00 EUR
- Wed., Jan. 27, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., April 7, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., September 8, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
- Wed., November 24, 2027
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23,
, 61352 Bad Homburg
plus the Learner Package:
529,00 EUR
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. On the third day, the training ends at 12:30 p.m. There are plenty of breaks (coffee breaks, lunch break) during the training.
Your Benefits with SERVIEW
- PeopleCert's Only Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings from all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option*)
Live Online Training
Would you like to effectively prepare for your certification through a modern live online training course that uses our Workbook Principle®? Please note that our live online training sessions can be conducted in a hybrid format. This means that, as a live online participant, you may be attending the same training session alongside in-person participants. This combination enables an even more diverse learning experience and facilitates interaction between different groups of participants. Would you like to learn more about what makes our hybrid training sessions unique? You can find more information here.
from 1.034,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (digital)
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
- Wed., November 11, 2026
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., Jan. 27, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., April 7, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., April 14, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., September 8, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., September 15, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
- Wed., November 24, 2027
Central European Time
Live Online
plus the Learner Package:
529,00 EUR
Live Online Methodology
Broaden your horizons from anywhere you choose! SERVIEW Live Online brings all the benefits of in-person training right to your home or office. All you need is a workspace with a stable internet connection, a headset, and a webcam. We’ll provide you with all the necessary materials—including reading materials, the SERVIEW Workbook, and comprehensive training materials—before the training begins.
In this live online training session, you’ll work through all the training content for this ITIL 4 module in collaboration with an experienced SERVIEW trainer. The unique SERVIEW Workbook Principle® is used successfully in this context. The interactive learning platform allows you to ask questions, discuss topics, and provide feedback in real time—just as if you were in a real seminar room with the instructor and the other participants. That’s live online training: no compromises.
You can find an overview of the technical requirements for live online training sessions here.
Agenda
The training session begins at 9:00 a.m. and ends at 5:00 p.m. On the third day, the training session ends at 12:30 p.m. There are plenty of breaks (coffee breaks, lunch break) during the training session.
Your Benefits with SERVIEW
- PeopleCert's Only Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings from all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option*)
E-Learning
You would like to use the official learning platform to prepare for your upcoming certification at your own pace.
from 995,00 EUR
per person, plus applicable sales tax
Includes Learner Package
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
E-Learning Methodology
Enjoy maximum flexibility with the official e-learning program from the rights holder, PeopleCert! You can start, pause, or resume the training whenever it’s convenient for you—on the device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes, and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge-assessment activities, our learning checklists help you review your understanding and identify areas for improvement. The official e-learning is delivered via the Canvas Learning Management System (LMS) and revolutionizes your learning experience.
Agenda
You will receive 365 days of access to PeopleCert's official learning platform. During this time, you can complete the training according to your own schedule.
Live Demo
Would you like to see our e-learning offerings in action? Then see for yourself!
Your Benefits
- 8–10 hours of content
- Bite-sized learning modules
- Interactive & Engaging Content
- Self-Directed Learning
- Learn at your own pace
- In-Depth Case Studies
- Real-Time Progress Tracking
- Structured Learning Checklist
- Embedded ITIL Glossary
Requirements
A prerequisite for this ITIL Practice Manager training is successful completion of the ITIL v3 or v4 Foundation course.
Exam Details
| Duration | 90 minutes |
| Format | 40 multiple-choice questions, each with 4 possible answers, only one of which is correct. |
| More Information | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No reference materials are permitted. |
| Exam Languages | English or German |
| Testing Institute | PeopleCert |
| Exam Administration | Youcan takethe online exam via a web browser (Web-Based Exam Driver) on a date of your choice after the training. We will provide you with a voucher that is valid for 12 months. You can find all the details about the online exam here:https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
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We also offer all ITIL training courses in the following cities, as well as via e-learning,
, blended learning, or live online.
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SERVIEW Training Formats
Our training courses come in a wide variety of formats—there's something for every type of learner!
